TICKETING CUSTOMER SUCCESS AGENT

Remote

Description at agentmethods we provide high quality online marketing services to insurance agents across the united states based on our unique software-as-a-service platform. as a nimble, entrepreneurial organization, we look for people interested in thinking creatively and having a say in how their work is done. we are looking for a part time customer support agent to manage support tickets and join our growing company. we offer a flexible work environment with interesting work. you will help our customers understand how both our products work and how they use them to fulfill their business goals. because this is a remote position, you should be self-driven and organized. essential duties and responsibilities the essential functions include, but are not limited to the following: customer assistance : provide exceptional service by addressing customer questions, resolving complaints, and processing changes or cancellations to customer plans, as needed. system management : utilize ticketing software to process inquiries, schedule meetings, and update customer information. problem solving : address and resolve issues when possible, and escalate tickets unable to be resolved to senior members of the team. daily & weekly standup meetings: actively participate in daily 1:1 meetings with your direct supervisor and all-team meetings (via zoom and slack). qualifications ability to read, write, speak and understand the english language. ability to make independent decisions when circumstances require. execute problem solving workflow for new and unfamiliar tickets. abl...