Job description the telecom project coordinator is responsible for acting as the single point of contact and management for multiple client orders. client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues. there will be significant interfacing with sales agents and other staff members. the ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized. profile for success: telecommunication background a must accountable for their client's overall customer satisfaction. responsible for timely project completion, issue identification/resolution, and customer delivery ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks meet the highest standards and minimize the customers attrition rate remote support for all project implementation related inquiries and tickets performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects collects and records documentation including customer set-up documents and implementation related information creates and executes project work plans and revises when appropriate to meet changing needs and requirements summarizes progress of project and prepares interim and project completion reports facilitates efficient and effective internal team and external customer meetings qualifications project coordination experienc...
Job description primary responsibilities: managing all daily operational activity, such as but not limited to: personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.complete, and periodically maintain, proper departmental documention, such as but not limited to:troubleshooting guides,policies,procedures,processes,resolution guides,walkthroughs,training material.ensuring documented departmental policies, procedures, processes, etc. are followed.apply strong triage methodologies for proper and timely creation, handing, resolution, management, communication, and closure throughout a tier 2 trouble ticket life cycle.develop and maintain departmental and individual key performance indicators, per ticket-type slos, communication internal and content requirements, escalation slas, and reports that track key metrics associated to each.continually identify, define, and lead initiatives that improve the customer experience, reduce ticket duration, eliminate ticket creations, avoid repetitive tasks, and/or streamline ticket handling.maintain actual and forecasted personnel work demand calculators, with augments and training being completed prior to resource exhaustion.improve existing tools, data, and content utilized or provided by tier 2 to customers, agents, and other airespring departments.act as the primary escalation point of contact for issues raised beyond technician and supervisors levels, and own a timely path to resolution and communication related to the escalation.implement and maintain a robust root cause data gat...
Job description primary responsibilities: managing daily security and sd-wan operational activity, such as but not limited to:lead and coach the tier 2 security and sd-wan group that primarily deald with complex enhanced data services, such as fortinet security/sd-wan/lan/wan/wi-fi, velocloud/vmware/broadcom sd-wan/lan/wan, and meraki security/sd-wan/lan/wan/wi-fi.complete annual and ad hoc personnel performance evaluations.train and educate personnel on trouble ticket resolution, communication, ticket prioritization, and follow-up improvement opportunities.organize and host weekly or bi-weekly training sessions with specifically selected personnel to ensure all technicians can perform to the required standard, and to ensure they maintain existing, or gain new, industry certifications.ensure that established processes, procedures, policies, troubleshooting/resolution guides, and troubleshooting/resolution walkthroughs are followed.identify documentation that is required but not present, or requires an update, and assign resources for its completion.apply continual oversight to all open trouble tickets assigned to tier 2 security and sd-wan technicians, throughout the ticket life cycle, to ensure:timely interaction takes placeticket resolution is achieved in an appropriate amount of timecommunication is detailed, frequent, informative, and correctcustomers and agents are pleased with the outcome and level of engagementdetailed and correct root cause data is gathered, per ticket, which is critical information that assists airespring in improving the customer experience on a g...
Job description general purpose the managed services engineer will be responsible for successfully managing, creating, designing, implementing and turning up airespring’s services that include, but are not limited to:· data & voice services sdwan /mpls hosted/cloud pbx/voip manage ip enhancements and procedures to support the operations department. focus is on new technologies, products and processes. providing management with expert advice for short and long-term department objectives. acting as liaison to operations to achieve these goals. strong customer service skills and ability to manage multiple projects. fortinet nse 6 or 7 currently certified essential duties and responsibilities responsibilities include but are not limited to: strong background, experience and working knowledge with the routing and switching protocols border gate protocol (bgp), enhanced interior gateway protocol (eigrp), open short path first (ospf), rapid spanning tree protocol (rstp), hot standby routing protocol (hsrp), virtual routing redundant protocol (vrrp), gateway load balancing protocol (glbp) and familiar with multiprotocol label switching (mpls) design knowledge and experience monitoring bgp connections with internet peers and reviewing core network stability and usage. maintaining and creating resiliency for the core network with hsrp, vrrp, glbp protocols. network security and intrusion detection system (ids) management. configuration and installation of customer premise equipment (cpe) (routers and switches and firewalls) and customer network infrastructure in support of voip and d...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo