P759 LATAM WORKFLOW ANALYST, NA WORKFLOW MANAGER

1+ years of tax, finance or a related analytical field experience - 2+ years of complex excel vba macros writing experience - bachelor's degree or equivalent - experience defining requirements and using data and metrics to draw business insights - experience with sql or etl key job responsibilities position responsibilities: - develops projects of machine learning, robotic process automation and general analytics - drives the maintenance of machine learning tools - works very closely with cpa and gcc teams from worldwide capacity planning to ensure daily service levels in all operational units. - identifies and mitigates emerging risks and assists in potential plans for service level protection/recovery. - accountable of time and quality delivery of the production hours/commitments process for the site. - makes call outs and request actions to ops to lever staffing needs (ie: ot, swaps, schedule changes, vto) based on forecasted volume. - reviews schedule request scenarios and provides leadership with impact analysis and recommendations. - proactively plans to protect ptl/npt allowance - manages planned shrinkage to protect sl goals. - coordinates site staffing needs, including the reporting and analysis of site head count numbers per operational unit coordinates various cross-training opportunities. - schedule placement of new hire associates. - develops /maintains a series of workflow related trackers that drive day to day site-wide production efficiency (ptl, shrinkage, ot/vto fill rates. - drives special projects designed to maximize efficiency and i...