CLIENT SUCCESS AGENT

Location: remote (pst-aligned timezone preferred - lvl 1) employment type: full-time salary: $1,600 - $1,900/month (aud) reports to: senior client success agent team leader department: client success about merchantspring merchantspring is a saas platform designed for brands, agencies, and marketplace sellers to manage and scale their performance across amazon, walmart, ebay, and other global marketplaces. we provide a single source of truth for marketplace reporting and drive growth through insights, automation, and expert client support. role summary as a client success agen t, you will be the first point of contact for inbound support and client onboarding assistance. based in a pacific-aligned timezone, youll provide coverage for north american and global clients, helping troubleshoot common platform issues, assist with onboarding tasks, and support an exceptional client experience. in this level 1 role, you will focus on foundational support delivery under the guidance of the senior client success agent team leader. you'll be responsible for actioning incoming support tickets, executing onboarding tasks, and escalating technical issues when needed. this is an ideal opportunity for someone looking to grow within a saas client success environment. key responsibilities support & troubleshooting monitor and respond to inbound support tickets through hubspot assist clients with marketplace integration issues troubleshoot data sync, platform display, or general concerns escalate technical or product-related issues when necessary, with full documentation client onboarding assi...