Design, implement, and optimize development and operations processes by automating ci/cd workflows, managing cloud infrastructure (aws), and continuously improving systems. ensure the scalability, security, and efficiency of technology services by adopting devops best practices, including monitoring, observability, and compliance with security standards. collaborate with development, operations, and security teams to standardize processes, reduce operating costs, and ensure business continuity through innovative and automated solutions. description and functions integration and continuous deployment: design and deploy ci/cd pipelines using tools such as github actions for lambdas and other services. use advanced ci/cd flows with github action to centralize. automation: automate operational processes such as certificate management, server patching, on-demand qa resource creation, and database compaction (mongodb). develop scripts in python, bash, or similar to optimize repetitive tasks and reduce errors. cloud infrastructure management: manage and optimize aws services such as rds, ecr, eks, and lambda, including migrations and upgrades. deploy infrastructure as code (iac) with terraform or cloudformation to standardize and scale resources monitoring and observability: configure and centralize tools such as grafana, zabbix and cloudwatch for monitoring infrastructure and services. create alerts based on metrics (e.g. certificates about to expire, volumes available >24h/48h) and logs. security and compliance: review and update tls protocols (deprecating 1...
Appgate bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the customer success mngr co role at appgate appgate bogota, d.c., capital district, colombia 2 days ago be among the first 25 applicants join to apply for the customer success mngr co role at appgate get ai-powered advice on this job and more exclusive features. lead renewal discussions and negotiations with customers/partners, ensuring timely and successful renewals. making sure to get the level of revenue and customer retention assigned for the period. proactively engage with customers to ensure successful onboarding, adoption, and usage of products/services prepare and lead follow-up sessions or executive business review (ebr) sessions for clients, in which you present the main service/product metrics, industry trends and establish a conversation with the client that allows to highlight the value of the appgate offer as well as understand points for improvement. accompany and lead the customer journey of a client from the moment they acquire an appgate solution and throughout the duration of the contract. starting with the onboarding process and continuing permanently with executive sessions and constant communication, which ensure a successful implementation and use of appgate solutions. collaborate with sales team to identify upsell and cross-sell opportunities. "proactively identify the potential risks related to a renewal or the continuity of a client, alerting the related channels and internal areas of appgate to find actions that allow continuity to services an...
4 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. design, implement, and optimize development and operations processes by automating ci/cd workflows, managing cloud infrastructure (aws), and continuously improving systems. ensure the scalability, security, and efficiency of technology services by adopting devops best practices, including monitoring, observability, and compliance with security standards. collaborate with development, operations, and security teams to standardize processes, reduce operating costs, and ensure business continuity through innovative and automated solutions. description and functions integration and continuous deployment: design and deploy ci/cd pipelines using tools such as github actions for lambdas and other services. use advanced ci/cd flows with github action to centralize. automation: automate operational processes such as certificate management, server patching, on-demand qa resource creation, and database compaction (mongodb). develop scripts in python, bash, or similar to optimize repetitive tasks and reduce errors. cloud infrastructure management: manage and optimize aws services such as rds, ecr, eks, and lambda, including migrations and upgrades. deploy infrastructure as code (iac) with terraform or cloudformation to standardize and scale resources monitoring and observability: configure and centralize tools such as grafana, zabbix and cloudwatch for monitoring infrastructure and services. create alerts based on metrics (e.g. certificates about to exp...
Join to apply for the customer success manager co role at appgate . get ai-powered advice on this job and more exclusive features. lead renewal discussions and negotiations with customers/partners, ensuring timely and successful renewals, and achieving the targeted revenue and customer retention. proactively engage with customers to ensure successful onboarding, adoption, and usage of products/services. prepare and lead follow-up sessions or executive business review (ebr) sessions to present main service/product metrics, industry trends, and highlight the value of appgate's offerings while identifying points for improvement. manage the customer journey from acquisition through ongoing contract management, including onboarding, executive sessions, and continuous communication to ensure successful implementation and usage of appgate solutions. collaborate with the sales team to identify upsell and cross-sell opportunities. proactively identify potential risks related to renewals or client continuity, alert relevant channels, and coordinate actions to maintain service and customer satisfaction. act as a customer advocate within the company, providing feedback to improve customer experience. communicate updates, new versions, and functionalities of products and services to customers. drive product adoption and onboarding to help customers maximize value. ensure customers are continuously trained and informed about resources, tools, and content to stay up-to-date, providing ongoing education and support. requirements bachelor's degree in business m...
Design, implement, and optimize development and operations processes by automating ci/cd workflows, managing cloud infrastructure (aws), and continuously improving systems. ensure the scalability, security, and efficiency of technology services by adopting devops best practices, including monitoring, observability, and compliance with security standards. collaborate with development, operations, and security teams to standardize processes, reduce operating costs, and ensure business continuity through innovative and automated solutions. description and functions integration and continuous deployment: design and deploy ci/cd pipelines using tools such as github actions for lambdas and other services. use advanced ci/cd flows with github action to centralize. automation: automate operational processes such as certificate management, server patching, on-demand qa resource creation, and database compaction (mongodb). develop scripts in python, bash, or similar to optimize repetitive tasks and reduce errors. cloud infrastructure management: manage and optimize aws services such as rds, ecr, eks, and lambda, including migrations and upgrades. deploy infrastructure as code (iac) with terraform or cloudformation to standardize and scale resources monitoring and observability: configure and centralize tools such as grafana, zabbix and cloudwatch for monitoring infrastructure and services. create alerts based on metrics (e.g. certificates about to expire, volumes available >24h/48h) and logs. security and compliance: review and update tls p...
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