CANDIDATE EXPERIENCE COORDINATOR | (I238)

Job summary: we are seeking a detail-oriented and high-energy individual to support our recruitment efforts as a candidate experience coordinator. this role is perfect for someone who thrives in a fast-paced environment, enjoys multitasking, and has a passion for helping people find their next career opportunity. key responsibilities: - candidate communication: engage candidates throughout the recruitment process, ensuring they have a positive experience and are well-informed at every stage. - requisition and system management: manage and troubleshoot high-volume requisitions, update candidate statuses in the applicant tracking system (ats) and candidate relationship manager (crm), and maintain accurate data and status. - tactical administrative tasks: assist with day-to-day administrative tasks to keep the recruiting process on track with established slas and kpis. - pre-employment processing: create offers, track pre-employment screening completion and results, and support onboarding tasks to ensure day 1 attendance. - on-site event coordination (optional): coordinate and manage on-site recruitment events, ensuring efficient logistics and a positive candidate experience. ideal candidate profile: - experience: a minimum of 6 months in a talent administrator or coordinator role is preferred, with experience in customer service or administration highly beneficial. - skills & proficiency: proficient in microsoft office suite, familiar with ats and crm systems, strong verbal and written communication skills, and a passion for customer service. - organizational expertise: m...

FAL153 | BILINGUAL SUPERVISOR, CALL CENTER OPERATIONS

For more than 25 years, asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. we help people do more with their technology and stay connected on all of their devices. we provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. what you will be doing: the bilingual supervisor, call center operations is responsible for organizing and directing the daily activities of a tech support call center operation. they will build, manage, and coach teams of representatives who are able to provide exceptional customer service, deliver consistent sales results, and execute tasks effectively. the supervisor will be accountable for resolving system outages, ensuring representatives are meeting quality standards outlined in client contracts, calculating and coaching to call center performance metrics, monitoring sales performance, and analyzing reports to ensure efficiency and effectiveness. they will coach representatives to effectively engage with customers to solve tech issues, consistently offer our connected home product, understand their technology, and upsell other protection/tech support solutions based on their needs. essential duties and responsibilities: manage and direct the daily activities and long-term success of representatives through coaching, training, development, and performance management. a...

BOGOTA, COLOMBIA - CUSTOMER CARE AND SALES REPRESENTATIVE (BILINGUAL)

Full time Tiempo completo

Job description hiring for customer care and sales. ¿está dedicado a proporcionar un servicio al cliente excepcional e impulsado a obtener resultados? ¡Únase al equipo de soporte de primera línea de asurion hoy mismo como representante de atención al cliente y ventas ! como representante de atención al cliente y ventas, mantendrá un servicio al cliente excepcional al tiempo que proporcionará soporte remoto para las consultas de los clientes sobre dispositivos perdidos o dañados y resolverá los problemas del cliente. también será responsable de vender nuestro producto connected home y otras ofertas a los clientes en cada llamada. usted se comprometerá con el cliente para entender su tecnología y vender soluciones de protección / soporte técnico. ¡servirás, resolverás y venderás! ¡los representantes de atención al cliente y ventas tienen una pasión por vender servicios y resolver problemas! no sólo redefinimos, nos reinventamos. durante más de 20 años, hemos liderado la industria global de soluciones tecnológicas. somos líderes en la creación de soluciones tecnológicas innovadoras que ayudan a mantener a los consumidores conectados y estamos comprometidos a proporcionar un servicio al cliente excepcional a nuestros socios - 300 millones de clientes o 120 empresas respetadas cuyos productos conoce y ama. lo único que más nos apasiona es nuestra gente. enasurion, valoramos el éxito del equipo y creamos un entorno de trabajo gratificante y colaborativo donde cada empleado puede maximizar sus talentos y contribuciones. proporcionamos un ambiente de trabajo divertido y casual y un...

PAYROLL PROCESSOR I

Full time Tiempo completo

Job description location: bogota, colombia office job title: payroll processor 1 department: payroll reports to: sr payroll specialist, payroll services ensures the accurate processing and recording of company's payroll, provides timely and accurate financial information, participates in employee’s payroll support and daily data entry payroll processing in colombia. performs analytical functions in accordance with generally accepted accounting principles, taxes, and corporate policy. this position will impact a rapidly growing organization. essential duties and responsibilities : key responsibility for colombia payrollmanage workflow to ensure all payroll inputs for employees are captured and aggregated for processing pay for colombiareconcile payroll prior to transmission and validate confirmed reportsunderstand proper taxation of employer paid benefits in colombiaunderstanding of correct garnishment calculations and compliance analyze time and attendance report and balancesprocess afc payment checks on local banksupload import files received from hr, compensation, and external vendorsrespond to payroll questions from employees via email or a ticketing system in a timely mannerresearch employee questions and provide proper directionparticipate in problem solving meeting with our payroll vendor and with hr business partnersprovide direction to the hr team regarding payroll best practices in colombia education and experience : accounting, business administration, finance 1+ years’ experience in payroll processing/administration/accounting 1+ years’ experience supporting payr...

PROFESSIONAL RECRUITER

For more than 25 years, asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued. we help people do more with their technology and stay connected on all of their devices. we provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong. what you will be doing: as a professional recruiter you will be part of a broader team responsible for all aspects of hiring within our organization. this role will lead full life-cycle recruitment efforts for both high volume and professional level positions focused on executing all aspects of the recruitment process including creating and executing sourcing strategies, interviewing and assessment of candidates and negotiating salary. essential job skills/duties: drive the end-to-end recruiting process which includes gathering job requirements, developing and executing effective sourcing strategies, assessing job applicants, and offer negotiations. create and manage a great experience for all candidates throughout the application and interviewing process. develop and maintain a strong business partnership with key stakeholders to enable effective account management. continuously update our applicant tracking system (ats) with all activities related to candidate dispositions, interview progress, and job offer details. keep current with sourcing strategies and industry trends. ...