MEDICAL CODING SERVICE CUSTOMER LIAISON

Full time Tiempo completo

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. position overview: the medical coding customer liaison senior associate will serve as a vital link between our clients and internal teams, ensuring seamless communication and collaboration to achieve medical coding service goals and results. this role requires a seasoned certifiedcoder with a strong background in project managementand client engagement. the ideal candidate will exemplify exceptional interpersonal skills, issue management, critical thinking abilities, and a commitment to delivering high-quality, customer centric service. essential functions (duties and responsibilities): 60% coding subject matter expert & client engagement: act as the primary point of contact for post-live strategic clients regarding medical coding inquiries, concerns, and engagement needs ensuring their needs are met and expectations are exceeded. leverage critical thinking and problem-solving skills to address client concerns and coding challenges, providing innovative solutions and recommendations. provide guidanceto clients on coding processes, guidelines, and best practices, fostering a strong understanding of coding requirements to enable successful outcomes on our service. maintainaccurate records of client interactions, project progress, and coding outcomes, ensuring compliance with regulatory standards and internal policies. build and maintain strong relationships with clients, understanding their unique needs and providing tailored support. 30%project manage...

[IBC-202] - SENIOR SOLUTION DESIGN MANAGER

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. - we are looking for a west coast based senior solution design manager to join our client solutions group team within our sales division. your job will be to be responsible for collaborating across the sales and customer success organizations to develop and guide the business development strategy for athena. the senior manager will be responsible for; the qualitative and quantitative review, and sign-off of presentations, roi, workflow analysis, as well as proposals for direct reports. in addition, the senior manager will manage a set of clients or prospects individually. in this capacity, you will lead demonstrations and definition of new product requirements around; a client’s business strategy, patient access operations, information management strategy, patient engagement strategy and care coordination. you will drive the development and positioning of presentations and proposals highlighting athenahealth’s unique product capabilities. you will track progress through implementation and go-live to ensure realization of product design and roi expectations. the senior manager must be a strong leader for a growing team and a central strategic voice to help shape athena’s messaging internally and externally. this position requires at least 50% travel. the team: the client solutions group team is a multidisciplinary team who accelerates opportunities through the active pipeline by delivering a world class value-based story to the market that grows ...