Join our team 1st line technical support we are looking for a 1st line support technician to join a busy service desk where customer care is our priority and there are opportunities to grow and excel within the business. you will be providing 1st point of contact support for our uk customers, by email, telephone and in person. supporting a range of technologies including, windows xp/7 desktop users, ip telephony, networks, computer hardware, peripherals and bespoke developed applications. training will be provided for this role. responsibilities: diagnosing and resolving technical issues remotely connecting to customers site to provide training/support training users on functionality of all products logging calls and escalating to 2nd line/r&d as per sla’s provide autocab customers with a point of ownership throughout the duration of a support call, ensuring that the customer is kept up-to-date swiftly escalate any customer complaints or issues to company management maintain and develop technical knowledge in line with product development essential skills: demonstrable support & project based working ethics good computer literacy skills pc hardware knowledge including fault diagnosis experience of pc set-up and installation & configuration good understanding of windows xp / 7 experience and understanding of tcp/ip, routers, switches & basic network technologies desirable skills: wider networking skills, routing and switching knowledge experience in bespoke software, hardware experience of telephone systems and telephony integration autocab taxi software package ...
Join our team head of marketing uk/i are you looking to join the marketing leadership team of an established british taxi software provider recently acquired by uber? are you looking to help shape the future of taxi-enabled mobility? are you ready to help build a business that is redefining an industry and launching products that help cement the place of our private hire/taxi operator customers in a global marketplace?do you love leading teams, obsessing over the delivery of exceptional campaigns, and building saas businesses that scale? if so, this position is for you…we are looking for a passionate, experienced and detail-oriented head of marketing – uk/i to drive autocab’s marketing strategy, strengthen our position in the market and increase brand awareness. the role is key in leading autocab’s growth and will work closely with the wider leadership team to ensure that marketing initiatives meet business objectives. you will be managing a team of content, product and event marketers and work closely with the design team. we like to do things a bit differently at autocab, so we are looking for a creative individual who brings lots of ideas to the table and isn’t afraid of trying new initiatives – whilst always ensuring the highest possible standards. leadership responsibilities be a part of the senior management team and drive marketing initiatives that support wider business objectives manage, mentor and support all functions of marketing team influence and encourage commercial teams to optimise engagement with marketing initiatives oversee quarterly planning for marketi...
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