Job summary the senior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior role, the analyst will be expected to handle multiple a...
Get ai-powered advice on this job and more exclusive features. job summary the service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this senior...
Soc analyst location co-barranquilla posted date 10 hours ago(1/12/2024 5:34 pm) job id 2024-3088 # positions 1 category ito job summary the soc analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support security threat incidents. responsibilities provide l1/l2 troubleshooting for operating system issues, hardware performance, security vulnerabilities, and other basic systems management tasks. understand services of microsoft windows server os, such as dhcp, dns, ad, and ca. proactively ensure the highest level of systems and infrastructure availability. work with client application teams to resolve operating system, availability and performance related issues. monitor security, backup, and redundancy with systems according to predefined set of standards. work closely with and in support of the it service desk, engineering team and vendors to expedite issue resolution. review logs of events regularly depending on their organization/clients’ requirements. proper administration of assigned tickets including, documentation, updating, managing ticket performance. identify opportunities for alert reduction and automation. contribute to the enhancement of standard operational procedure documentation. identify alert patterns and suggest solutions. properly identify, manage, prioritize and document security threat incidents. skills and experience english – spanish language (oral and writing 85 % or higher), (b2+ or above). 1+ years...
Join to apply for the oc patching analyst role at auxis 2 weeks ago be among the first 25 applicants join to apply for the oc patching analyst role at auxis get ai-powered advice on this job and more exclusive features. job summary the patching operations center analyst will be responsible for server os patch deployment as well as patching standards and processes, to maintain server health across the enterprise environment, while ensuring high levels of system availability according to best practices, while ensuring high levels of system availability and performance. job summary the patching operations center analyst will be responsible for server os patch deployment as well as patching standards and processes, to maintain server health across the enterprise environment, while ensuring high levels of system availability according to best practices, while ensuring high levels of system availability and performance. responsibilities execute the patch management program across the client’s infrastructure. oversee, track, and schedule all server patches. deploy critical and security patches to maintain high system performance, availability, and security. evaluate and review patches before and after installation. update and maintain enterprise patch maintenance windows. create and maintain operational procedures to ensure patching success rates and act as the main point of communication for security patching. interface with customers and management to conduct reviews and provide reporting on patching status, identifying trends to improve the overall health...
Customer service analyst mandarin location co-barranquilla posted date 4 hours ago(12/26/2023 10:03 am) job id 2023-3025 # positions 1 category customer service job summary the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. responsibilities confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints. keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. check to ensure that appropriate changes were made to resolve customers' problems. contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. refer unresolved customer grievances to designated departments for further investigation. determine charges for services requested, collect payments, and/or arrange for billing. complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers. obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could incr...
Accounts receivable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3039 # positions 1 category fao job summary as an accounts receivable lead, you will play a critical role in managing the accounts receivable function for our clients. you will oversee a team of accounts receivable specialists and ensure the accurate and timely processing of invoices, collections, and client payment reconciliations. the ideal candidate will possess strong leadership skills, excellent attention to detail, and a deep understanding of accounts receivable processes in an outsourcing environment. responsibilities service delivery management lead the accounts receivable function for our clients, overseeing the end-to-end process including invoice generation, payment application, collections, and client account reconciliation. collaborate with the client team to generate accurate and timely client invoices based on agreedupon terms, contract milestones, or project deliverables. validate billing details, including rates, quantities, and expenses. coordinate with clients to resolve any billing discrepancies and maintain comprehensive documentation. develop and implement effective collection strategies to minimize outstanding receivables and optimize cash flow. monitor client accounts, proactively communicate with clients regarding overdue payments, and escalate issues as necessary. apply client payments accurately and efficiently, reconciling any discrepancies and ensuring proper allocation. serve as the primary point of contact for escalated issues, inquiries, and co...
Accounting clerk - gl location co-barranquilla | co-bogotá posted date 2 weeks ago(12/29/2023 9:01 am) job id 2023-2981 # positions 3 category business support job summary the individual will be responsible for ensuring that all accounting transactions are processed efficiently and effectively, in accordance with established service levels and other contractual requirements. the individual will be responsible for related tasks associated with accounting transactions to journals, ledgers and other records. will work directly with the sr. accounting clerk and staff accountant managing and resolving issues as well as following up on open items for the accounts assigned. will be responsible to perform the month end close activities assigned on time. responsibilities service delivery achieve service delivery goals based on sla with customers, quality and productivity. assist in creation and maintenance of process documentation for customers operational performance assist with the core monthly assigned activities per function in the finance and accounting area ensure compliance of internal and customer´s policies and controls innovation and performance improvement support improvement initiatives aimed to gain efficiency in the account career and development meet with the assigned training and development plan skills and experience english – spanish language (oral and writing 80 % or higher), (b2 or above). technical degree in finance or accounting, or current student of a bachelor's degree in business administration, finance, accounting or a related field. general...
Accounts payable/receivable supervisor location co-bogotá posted date 2 weeks ago(12/28/2023 1:45 pm) job id 2023-3045 # positions 1 category fao job summary the main purpose of this function is to ensure that all receivables and payables are managed efficiently and effectively, in accordance with established service levels and other contractual requirements. on the ap side the individual will be responsible for the oversight of the scanning, indexing, coding, approvals and processing of vendor invoices, processing of vendor payments, invoice matching processing, good receipt troubleshooting. the accounts payable supervisor should focus on ensuring the overall quality and efficiency of the accounts payable processing area and serve as the primary liaison to client accounts payable management. in addition, the accounts payable supervisor will actively participate in all transactional activities, including invoice processing from the po conception to the payment execution. on the ar side the supervisor will be responsible for overseeing and managing the accounts' receivable function, ensuring the timely and accurate processing of invoices, collections, and reconciliation of accounts. the ideal candidate will have a strong background in accounts receivable, excellent leadership skills, and a keen eye for detail. this role requires the ability to work in a fast-paced environment, handle multiple tasks, and collaborate effectively with both internal teams and external clients. responsibilities service delivery management review, process, and approve invoices, ensuring compliance...
Job summary: the soc analyst is responsible for administrating and supporting client’s operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support security threat incidents. **responsibilities**: - provide continuous l1/l2 monitoring of security events and alerts using siem tools. - analyze and correlate security data to identify potential threats and vulnerabilities - perform real-time analysis of security alerts to assess severity and impact. - detect, investigate, and respond to security incidents promptly. - participate in containment, eradication, and recovery activities. - utilize threat intelligence feeds to stay updated on the latest threats. - collaborate with it teams to remediate vulnerabilities based on risk. - manage and configure security tools such as firewalls, ids/ips, endpoint protection, and siem platforms. - understand services of ms windows server os & linux os, such as dns, ad, and ca. - proactively ensure the highest level of systems and infrastructure availability. - work with client teams to resolve operating system, availability and performance related issues. - work closely with and in support of the it service desk, engineering team and vendors to expedite issue resolution. - proper administration of assigned tickets including, documentation, updating, managing ticket performance. - identify opportunities for alert reduction and automation. - document all security incidents, including detection, analysis, and response actions. - contribute to...
Job summary: the cybersecurity engineerr is an expert cybersecurity professional tasked with managing and supporting complex client operating system environments. this role ensures high levels of system availability and performance while addressing sophisticated security threat incidents. the soc engineer plays a critical role in enhancing the organization's cybersecurity defenses through advanced threat detection, incident response, and security infrastructure management. **responsibilities**: **experience**: - minimum of 3+ years of experience in cybersecurity, with at least 2 years in a soc analyst role. - demonstrated expertise in managing and responding to complex security incidents. - experience in advanced threat hunting and implementing robust security measures. **education**: - computer science, engineering, it bachelor's degree or equivalent working experience. - have at least one of the following certifications: giac certified incident handler, microsoft (az-500, sc-200 or sc-300), aws (security specialty), ec-council (ethical hacker, network defense) or similar certification. - additional certifications are advantageous. **technical skills**: - knowledge in infrastructure operations management - knowledge in patching & remediation cycles. - knowledge of active directory services (on premise & azure). - proven experience in cybersecurity engineering, with a strong understanding of networking protocols, security architecture, and threat landscape. - experience with security tools such as firewalls, intrusion detection/prevention systems, anti...
Job summary: the purpose of this position is to promote sales and client retention efforts through excellent customer service through assisting agents, policy holders and clients with billing needs. this job description is not an employment contract and does not alter the employment at will status. the employer retains the right to change a job description at any time without notice. this document serves as an overview and may not list all of the duties that may be performed. **responsibilities**: - providing account assistance to callers with regards to billing (autopay set up, assisting with payments, reinstatement balances, etc.). - assisting both policyholders and agents to determine status of policies. - communicating interdepartmentally to transfer calls and resolve issues to assist callers. - assists with general questions and inquiries regarding policies and the related commissions, ordering policy audits, refund checks, and passes information along to the correct department to process these requests. - clocks in and out consistently and accurately by using the electronic timeclock system for all time worked and does not perform any work when not clocked in. skills and experience: **knowledge, skills, and behaviors** - knowledge of accounting. - knowledge of company services and products. - knowledge of modern office methods and procedures. - knowledge and skills of customer service including patience, attentiveness, clear communication, positive language, tenacity, ability to assess or read the customer’s level of patience, and ability to stay cal...
Job summary: **responsibilities**: - works closely with senior developer and solution architect in understanding the functional and technical design. - develops and configures automation processes as per the technical design document (tdd) to meet defined requirements. - develops and configures new processes, tasks and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand. - complies with and helps enforce design and coding standards, policies, and procedures. - creates and maintains solution documentation. - designs and develops solutions utilizing rpa tools and maintains technical responsibility for project delivery as the sole technical resource on a project or the leader of a delivery team. - drives the strategic and tactical roll-out of the rpa solution to department/functions. - consults with partners to provide functional and technical expertise in areas including solution design, development, testing and risk identification/mitigation. - ensures quality of coded components by performing thorough unit testing. - analyzes, understands, and documents the business processes in detail where required. - identifies and communicates the technical infrastructure requirements. - designs rpa process solutions in accordance with standard design principles and conventions. - supports existing processes and implementing change requirements as part of a structured change control process. - works within project planning constraints, communicating any identified project risks and issues to the delivery/projec...
Job summary: **responsibilities**: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. - perform other related tasks and responsibilities as directed by the auxis service support team lead or designated personnel. **additional** responsibilities include**: - comply and adhere to auxis operational processes and security policies. - use auxis service management tools for incident, problem, change, and configuration management. - attend all operational and project (ad-hoc) related scheduled meetings as required. - adhere to the working hours at the client sites or as determined by the auxis workforce. skills and experience: **experience**: - 2-4 years of technical support experience with a strong understanding of best pract...
Job summary: the cs supervisor will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the person will provide support, direction, monitoring, and coaching to the assigned team in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, this person will work with the customer service leads to monitor overall team performance, including achieving target transactional volume and quality measures, by the contractual and operational standards of the account. the cs supervisor will establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. in this capacity, the customer service supervisor will also be directly involved in handling escalated issues related to customer calls and related transactional activity. **responsibilities**: - support team leads and senior agents on the escalations of questions and issues related to agents’ processing of orders. - establish and administer team schedules to ensure the required coverage and service level compliance. - work with team leads to prepare service level reports, and provide daily status updates to client and auxis management. - monitor team performance and ensure that the performance of all related activities is under established procedures and contractual requirements. - review in scope business operations ...
Job summary: the team lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis customer service clients to ensure high levels of customer satisfaction and productivity. the team lead will provide support, direction, monitoring, and coaching to the assigned agents in all areas of job performance, including consumer contact processing, problem resolution, and work planning. also, the team lead will work with the customer service supervisor to monitor overall team performance, including achieving target transactional volume and quality measures, following the contractual and operational standards of the account. the lead will work with the supervisor to establish and monitor workflow efficiencies, daily work volumes and work schedules to ensure that the company's customer service goals are met. **responsibilities**: - team lead plays a critical role in managing the daily operation of a local team of 10+ professionals servicing international clients. - manages team productivity and utilization-focused on client-specific kpis and goals set by auxis management. - designs and implements process improvements. - support the administration of management tasks associated with payroll, separations, leaves of absence (loa), short term disability (std), and on-boarding of new hires. - monitor overall team workload and reallocate/delegate tasks as necessary to ensure optimal team efficiency. - build morale, establish an atmosphere of team camaraderie, and promote a common team identity....
Job summary: the soc lead is responsible for managing and supporting the security operations center (soc) team, ensuring the effective monitoring and protection of the client’s infrastructure environments according to best practices. this role entails leading soc analysts, implementing itil best practices, and aligning soc operations with company goals to ensure customer satisfaction and maintain high levels of system availability and security performance. **responsibilities**: - minimum of 3+ years working experience in a security operations center (soc), network operations center, or a related field. - minimum of 2+ years working experience in supervising or managing a team of 5 or more individuals _(nice to have)._ - experience with the basic administration of windows servers (v. 2012-2019), including a fundamental understanding of security infrastructure. - experience in incident response, threat detection, and security monitoring. **education**: - a bachelor's degree in computer science, industrial engineering, information technology, or related fields. alternatively, a minimum of five years of equivalent working experience. - have at least one of the following certifications: giac certified incident handler, microsoft (az-500, sc-200 or sc-300), aws (security specialty), ec-council (ethical hacker, network defense) or similar certification. - additional certifications are advantageous. **technical competencies**: - knowledge of or training in best practices or it frameworks, such as itil. itil certified _(nice to have)._ - patching management: good ...
Job summary: **responsibilities**: - works closely with senior developer and solution architect in understanding the functional and technical design. - develops and configures automation processes as per the solution design document (sdd) to meet defined requirements. - develops and configures new processes, tasks and objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand. - complies with and helps enforce design and coding standards, policies, and procedures. - creates and maintains solution documentation. - designs and develops solutions utilizing rpa tools and maintains technical responsibility for project delivery as the sole technical resource on a project or the leader of a delivery team. - drives the strategic and tactical roll-out of the rpa solution to department/functions. - consults with partners to provide functional and technical expertise in areas including solution design, development, testing and risk identification/mitigation. - ensures quality of coded components by performing thorough unit testing. - analyzes, understands, and documents the business processes in detail where required. - identifies and communicates the technical infrastructure requirements. - designs rpa process solutions in accordance with standard design principles and conventions. - supports existing processes and implementing change requirements as part of a structured change control process. - works within project planning constraints, communicating any identified project risks and issues to the delivery/project...
Job summary: **responsibilities**: - manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. - serve as the initial point of contact for customers and provide solutions to their issues. - escalate unresolved queries to the next level of support as needed. - guide customers through troubleshooting process effectively - follow up with customers to ensure high-level satisfaction and issue resolution. - exceed customer expectations by delivering exceptional customer service. - maintain detailed case records, documentation, and ensure cases are closed efficiently. - identify and recommend procedure modifications or improvements. - update or create knowledge base articles to ensure accuracy in service desk procedure. - stay updated on relevant product offerings, current support policies, and methods of support delivery to provide technically accurate solutions to users. - perform other related tasks and responsibilities as directed by the auxis service support team lead or designated personnel. **additional** responsibilities include**: - comply and adhere to auxis operational processes and security policies. - use auxis service management tools for incident, problem, change, and configuration management. - attend all operational and project (ad-hoc) related scheduled meetings as required. - adhere to the working hours at the client sites or as determined by the auxis workforce. skills and experience: **experience**: - familiarity with active directory, network-shared printers, and windows with shared...
Job summary: the customer service analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. **responsibilities**: - answer customer calls regarding client services (passports and visas) - meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores. - treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization. - walk customers through the process and educate them on the requirements. - educate customers on timeframes and checklist processes, outlining key components to ensure timely release of passport. - resolve customer concerns through a one call resolution vision. - listen carefully to our customers to ensure appropriate responses. - tactfully handle upset customers with empathy. - mirror service offerings to travel needs - offer upgrades/downgrades appropriately. - communicate with customers inside and/or outside the company where considerable resourcefulness, tact and procedural knowledge are required. - input all concerns or suggestions for company follow-up, as well as survey responses. - adhere to department guidelines when servicing our customers. - complete the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. - transfer calls to appropriate department. - assist other depart...
Jr. service desk analyst (nightshift) location co-barranquilla posted date 3 hours ago(1/16/2024 1:08 pm) job id 2024-3086 # positions 1 category ito job summary the junior service desk analyst (l1) serves as the initial point of contact for users contacting our it service desk, delivering the highest level of customer service. in this junior role, the analyst initially focuses on a single account, gradually building expertise before handling multiple accounts. responsibilities include promptly addressing incoming calls, chats, and tasks, documenting all details within our ticketing system, and utilizing a knowledge base tool, in conjunction with their basic knowledge, to resolve tier 1 requests. when necessary, the service desk analyst escalates unresolved issues to our dedicated tier 2 and 3 support teams. their role involves applications, hardware, network, and telecommunications systems, as well as delivering essential desktop support services. responsibilities manage and organize the incident and request queue for auxis clients, ensuring tickets are assigned correctly. serve as the initial point of contact for customers and provide solutions to their issues. escalate unresolved queries to the next level of support as needed. guide customers through troubleshooting process effectively follow up with customers to ensure high-level satisfaction and issue resolution. exceed customer expectations by delivering exceptional customer service. maintain detailed case records, documentation, and ensure cases are closed efficiently. identify and recommend procedure modifications o...
Se llevará a cabo la quinta rueda de empleo virtual invest in bogotá , en la que empresas de diferentes sectores presentarán más de 2700 vacantes en tecnología, video juegos, salud, retail, alimentos procesados, áreas administrativas y servicio al cliente para bogotá y el resto del país. la rueda de empleo se llevará a cabo el jueves 3 de junio y participarán entre otras empresas: bimbo, falabella, farmatodo, sutherland, jam city, espacolaser, auxis, nuvola business consulting, konecta, protección, heinsohn, folks y atento. se hará la presentación de la ruta de trabajo de bogotá trabaja. el evento es organizado por la cámara de comercio de bogotá, distrito capital, secretaría de desarrollo económico de bogotá, cluster software y ti e invest in bogotá. el evento no tiene ningún costo y podrán participar todas las personas interesadas previo registro en la página web: el evento se llevará a cabo desde las 8:30 a.m. hasta las 4:00 p.m. allí también encontrarán la agenda y conferencias que se realizarán ese día. para información de futuras convocatorias y ofertas laborales, los invitamos a seguirnos en las redes sociales en el comparta la información utilizando los botones de las redes sociales....
Accounts payable lead location co-bogotá posted date 2 weeks ago(12/28/2023 1:49 pm) job id 2023-3038 # positions 1 category fao job summary the individual will be responsible for functionally leading the establishment of the accounts payable business process outsourcing (“bpo”) operations for a multi-national enterprise with operations in the united states. responsibilities including working with the migration team on the transition of bpo functions from the various markets to auxis’ costa rica service center, as well as supporting the to-be process design, organizational design, technology deployment to support these operations. duties include supervising the full range of day-to-day accounts payable operations, primarily focusing on providing timely and accurate services for invoice and expense account and payment processing, exception handling, vendor and inter-departmental communication, issue resolution, employees’ development and reporting. responsibilities service delivery management serve as the primary point of contact for escalated issues, inquiries, and complex problem resolution related to accounts payable. review, process, and approve invoices, ensuring adherence to company policies, procedures, and financial controls. verify invoices for accuracy, appropriate documentation, approvals, and general ledger coding. coordinate with vendors, suppliers, and internal stakeholders to resolve payment discrepancies, invoice disputes, and other accounts payable-related issues. develop and maintain relationships with key vendors, negotiating favorable payment terms, disc...
Staff accountant location co-bogotá | co-barranquilla posted date 2 weeks ago(12/28/2023 4:48 pm) job id 2023-3046 # positions 1 category fao job summary the staff accountant position reports to the accounting supervisor. the position performs various senior and mid-level accounting tasks on a daily and monthly basis, including processing of journal entries, support to the month-end close, key account reconciliations, bank reconciliations, and support to the reporting package. the following is a high-level overview of the activities to be performed for this function. the staff accountant will assist in ensuring timely and accurate financial reporting and compliance with generally accepted accounting principles (gaap-ifrs) and other regulatory requirements. responsibilities maintain the general ledger by recording transactions, ensuring accuracy and completeness, and reconciling accounts. assist in preparing financial statements, including balance sheets, income statements, and cash flow statements, ensuring accuracy and completeness. support the month-end and year-end close processes by preparing journal entries and reconciling accounts. assist in maintaining and updating accounting policies, procedures, and controls to ensure compliance with gaap ifrs-and other regulatory requirements. participate in special projects, such as audits, budgeting, and forecasting, as assigned by management. respond to inquiries from other departments and external parties regarding accounting-related matters. support the accounting team with other duties as needed. skills and experience...
**responsibilities** bpo migration - work with the bpo migration team on the transition of all in-scope functions from the various markets to our company. review “as is” processes, roles and responsibilities and provide input to the migration team on “to be” processes. - support new business operations to follow nii business requirements accounts payable transaction processing - receive, code, and process invoices for payment, expense reports and/or vendor control transactions in a timely manner, and in accordance with established processes and timelines. properly prepare needed financial and operational reports for all transactional activities, as required and in accordance with client procedures. - ensure proper maintenance of invoice and payment records, as well as vendor data, as required, and in accordance with established client procedures. - review a/p aging to ensure compliance with established policies and that any available discounts are attained. - suggest operational improvements, including systems, processes and organizational changes to drive greater performance and efficiency in accounts payable operations. - provide technical knowledge relating to accounts payable for individual markets. - identify new initiatives and opportunities for process and performance improvement and efficiencies, and work with ap supervisor and auxis management to define, establish and implement. - prepare and review documentation to support internal and external audits, as required. - support all related transactional activity for invoice and payment processing, includ...
Job summary: the hr analyst is responsible for maintaining accurate and up-to-date human resource files, records, and documentation. this role supports various hr processes, including new hire onboarding, terminations, status changes, and performance management. the hr analyst also assists with benefits administration, employee engagement initiatives, and special hr projects, ensuring compliance with company policies and legal requirements. additionally, the hr analyst provides support to hr generalists, hr business partners (hrbp), and the hr leadership team. responsibilities: hr documentation and file management: - maintain and update human resource files, records, and documentation. - ensure the confidentiality and integrity of hr files and records. - conduct periodic audits of hr files and records to ensure compliance with policies and legal requirements. - archive confidential and legal documentation for all employees. employee inquiries and support: - address routine inquiries from employees and applicants regarding policies, benefits, and hiring processes. - escalate complex questions to senior hr staff or management. new hire process: - manage new hire processes, including data entry into hr systems, creating digital files, and auditing for accuracy and compliance. - handle termination processes, including coordinating exit checklists, deactivating access, and processing termination data. - process employee status changes, approvals, and acknowledgments. - manage employee codes, bank account activations, and deactivations. onboarding and training...
Job summary: the hr analyst is responsible for maintaining accurate and up-to-date human resource files, records, and documentation. this role supports various hr processes, including new hire onboarding, terminations, status changes, and performance management. the hr analyst also assists with benefits administration, employee engagement initiatives, and special hr projects, ensuring compliance with company policies and legal requirements. additionally, the hr analyst provides support to hr generalists, hr business partners (hrbp), and the hr leadership team. responsibilities: hr documentation and file management: - maintain and update human resource files, records, and documentation. - ensure the confidentiality and integrity of hr files and records. - conduct periodic audits of hr files and records to ensure compliance with policies and legal requirements. - archive confidential and legal documentation for all employees. employee inquiries and support: - address routine inquiries from employees and applicants regarding policies, benefits, and hiring processes. - escalate complex questions to senior hr staff or management. new hire process: - manage new hire processes, including data entry into hr systems, creating digital files, and auditing for accuracy and compliance. - handle termination processes, including coordinating exit checklists, deactivating access, and processing termination data. - process employee status changes, approvals, and acknowledgments. - manage employee codes, bank account activations, and deactivations. onboarding and training...
Job summary: the hr analyst is responsible for maintaining accurate and up-to-date human resource files, records, and documentation. this role supports various hr processes, including new hire onboarding, terminations, status changes, and performance management. the hr analyst also assists with benefits administration, employee engagement initiatives, and special hr projects, ensuring compliance with company policies and legal requirements. additionally, the hr analyst provides support to hr generalists, hr business partners (hrbp), and the hr leadership team. responsibilities: hr documentation and file management: - maintain and update human resource files, records, and documentation. - ensure the confidentiality and integrity of hr files and records. - conduct periodic audits of hr files and records to ensure compliance with policies and legal requirements. - archive confidential and legal documentation for all employees. employee inquiries and support: - address routine inquiries from employees and applicants regarding policies, benefits, and hiring processes. - escalate complex questions to senior hr staff or management. new hire process: - manage new hire processes, including data entry into hr systems, creating digital files, and auditing for accuracy and compliance. - handle termination processes, including coordinating exit checklists, deactivating access, and processing termination data. - process employee status changes, approvals, and acknowledgments. - manage employee codes, bank account activations, and deactivations. onboarding and training...
Job summary the individual will serve as the main point of contact with senior executives of clients as well as institutions of the colombian government aimed at developing the activity of service centers in the country, networking and technology tre...
Job summary as a data analyst, you’ll play a critical role in connecting the dots between our operations and business results. you will go beyond the data, to ask meaningful questions about what that data means for the performance and health of our b...
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