Job summarya highly skilled senior network engineer with a minimum of 8 years of experience and strong cisco expertise to join our it infrastructure team. the ideal candidate will play a pivotal role in managing, maintaining, and advancing client's network infrastructure. this role requires someone who is not only technically proficient but also a strong collaborator capable of aligning network solutions with the company's growth and security objectives.responsibilitiesnetwork design & implementation:design, deploy, and manage robust lan, wan, and sd-wan infrastructure across datacenters and branch offices.lead the architecture and implementation of scalable and secure network solutions, ensuring low latency and high availability for business-critical applications.collaborate with internal teams and vendors to drive network projects from concept to completion, ensuring alignment with it modernization strategy.network security & compliance:implement and manage advanced security protocols such as vpns, firewalls, network access control (nac), and segmentation.perform network hardening, vulnerability assessments, and remediation activities to ensure compliance with internal policies and industry regulations (e.g., pci-dss).monitor, analyze, and respond to network security incidents and proactively address potential risks.operational support & troubleshooting:provide day-to-day operational support, including troubleshooting and resolution of network-related issues, focusing on minimizing downtime and improving performance.lead efforts in managing upgrades, patches, and firmware...
Job summarythe care center analyst will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting auxis managed services and customer service clients to ensure high levels of customer satisfaction and productivity. this role will provide direct support for all inbound calls, emails, chats, text messages, etc., answering product and service-related questions and providing the necessary support to resolve their situation.responsibilitiesdeliver first contact resolution.professionally handle high volume inbound calls in a timely manner.follow specific communication guidelines and escalation protocol while handling calls by topic.identify customer and worksite employee needs, clarify information as needed, research every issue, and provide solutions and/or alternatives for resolution.seize opportunities to gently educate clients and worksite employees on client’s offerings and online employee portal functionality.build positive and professional relationships, and further impress customers by going the extra mile.must be able to communicate conversations through note taking and shorthand.maintain required documentation for client and worksite employee calls within applicable systems.provide executive leadership administrative support as needed.meet all agent kpi’s including call efficiency, quality, quantity and nps customer satisfaction scores.treat people with respect under all circumstances, instill trust in others, and uphold the values of the organization.listen carefully to our customers to ensure...
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