About avaya avaya is an enterprise software leader that helps the world’s largest organizations and government agencies forge unbreakable connections. the avaya infinity platform unifies fragmented customer experiences, connecting the channels, insig...
At neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einst...
¡eres quien nos falta en top team! en teleperformance buscamos analista de selección que nos ayudará a realizar actividades efectivas para establecer el contacto entre teleperformance y la base de candidatos asignada, utilizando interacciones comerciales que permitan el cumplimiento de las metas en cada cliente, negociaciones efectivas, gestión adecuada de recursos y alineación con la estrategia comercial definida y los parámetros de atención esto es lo que harás: gestionar comercialmente al 100 % de sus candidatos asignados día, siempre y cuando las herramientas tecnológicas se lo permitan. cumplir sus metas comerciales. seguir la rutina de ventas en cada contacto. cumplir con el proceso de calidad establecido. (llamada, agendado, tipificaciones, satisfacción) utilizar efectivamente las herramientas comerciales. utilizar adecuadamente las herramientas tec7nológicas (icimis, avaya, aplicativo de reclutamientos, etc.) gestionar éticamente la información de los candidatos, y, los procesos de la compañía. auto gestionar los tiempos productivos. poner en práctica sus habilidades comerciales y de negociación. reportar actividades de la competencia y factores que impactan el resultado. reportan los monitoreos de salud y cursos de seguridad asignados por la compañía. el top team busca alguien con: mínimo 6 meses de experiencia en reclutamiento y/o selección estudiante universitario, técnico, tecnólogo y/o profesional en carreras como psicología, administración de empresas o afines (preferible) importante: salario de $2,625,000 horario de 46 horas semanales de ...
Reconocida empresa del sector solicita para su equipo de trabajo tecnólogo en sistemas, informáticos o afines y/o profesional en ingeniería de sistemas e informática, software o campos relacionados. para el cargo de ejecutivo it con mínimo 1 año de experiência. debe contar con un nível de inglés b1 en adelante y con buenas habilidades interpersonales. debe poseer habilidades de comunicación escrita y verbal. experiência en gestión de inventarios informáticos. conocimientos de directorio activo. conocimientos de solución de problemas de red. conocimientos básicos de entornos de red de dominio. conocimientos básicos de entornos de centros de datos. experiência en clonación y configuración de equipos. conocimientos de navegadores y software basado en web. conocimientos básicos de productos de telefonía basados en avaya para ordenadores. conocimientos de itil. basados en avaya salario básico: $2.500.000 horario rotativo: 5:00am - 12:00pm con dos días de descanso indispensable vivir en medellin o municipios cercanos tipo de puesto: tiempo completo salario: $2.000.000 - $2.500.000 al mes pregunta(s) de postulación: - ¿cuanto tienes de experiência en el area de sistemas? idioma: - ingles (obligatorio)...
About avaya avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. the avaya infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. we believe success is built through strong connections - with each other, with our work, and with our mission. at avaya, you'll find a community that values your contributions and supports your growth every step of the way. learn more at https://www.avaya.com description responsible for providing remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. supports end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation. may include supporting 3rd party products and occasional on-site support. this is a post-sales remote support position. works with limited guidance on projects within defined criteria. provides solutions to a diverse range of moderately complex problems. the pay range for this opportunity is from $74,700 to $100,800 + performance-related bonus + benefits this range represents the anticipated low and high end of the salary for this position. this role is also eligible to receive an annual bonus that aligns with individual and company performance. actual salaries will vary and are based on factors such...
About avaya avaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. the avaya infinity™ platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer and employee relationships. we believe success is built through strong connections - with each other, with our work, and with our mission. at avaya, you'll find a community that values your contributions and supports your growth every step of the way. learn more at https://www.avaya.com description responsible for providing remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. supports end-user installations, configurations, upgrades and migrations through problem isolation, verification, resolution and documentation. viewed as an expert within the company. may include supporting 3rd party products and occasional on-site support. work is performed with minimal direction and reviewed by senior management. provides solutions to a diverse range of complex problems. the pay range for this opportunity is from $93,000 to $125,600 + performance-related bonus + benefits this range represents the anticipated low and high end of the salary for this position. this role is also eligible to receive an annual bonus that aligns with individual and company performance. actual salaries will vary and are based on factors such as a ...
Sede: medellín tipo de cargo: técnico / soporte especializado experiencia requerida: 2 a 3 años formación: ingeniería en telecomunicaciones, electrónica, sistemas o afines Área: administración y soporte de plataformas de contact center sobre el rol buscamos un ingeniero residente con experiencia en soluciones de comunicación empresarial y contact center, que se encargue de la administración, configuración y soporte técnico de plataformas tecnológicas en sitio. buscamos alguien comprometido, con actitud proactiva y capacidad de análisis técnico profundo. conocimientos clave y habilidades técnicas experiencia en administración y soporte de plataformas de contact center conocimientos en telecomunicaciones, redes de datos (networking) capacidad para interpretar trazas, logs y reportes de plataformas certificaciones deseables en plataformas específicas (cisco, avaya, genesys, etc.) habilidad para trabajar de forma autónoma y coordinada con fabricantes y clientes si eres una persona comprometida con la calidad del servicio y buscas una oportunidad para crecer profesionalmente en un entorno técnico, ¡te estamos buscando!...
Sé parte de un equipo que no solo trabaja, sino que transforma. en konecta, nos enorgullece ser experiencemakers, donde el talento se une a la innovación para lograr resultados extraordinarios. serás responsable de entrenar asistentes virtuales (chatbot y voicebot) en cualquier plataforma cloud utilizada en la organización, asegurando su correcta configuración, aprendizaje continuo y optimización. adaptar su desempeño a las necesidades del servicio, identificando oportunidades de mejora a partir de interacciones en vivo y análisis de datos alineados a los requerimientos del cliente corporativo. esta es tu oportunidad para unirte a un equipo que crea experiencias que transforman. ¿qué necesitas? estudios: mínimo profesional graduado en ingeniería de sistemas, telecomunicaciones, administración o afines. experiencia: desarrollador(a) de chatbots o afines por al menos 2 años, con manejo en lenguajes de programación de chatbots, con experiencia en entrenamiento para el desarrollo de agentes de conversación interactivos e inteligentes. conocimientos: -desarrollo de chatbots y/o voicebot - conocimiento en modelos de ia -metodologías de proyectos (pmo - scrum ) -conocimiento en alguna plataforma de desarrollo de asistentes virtuales low code(chatbots y voicebot) ej: cari ai, wolkvox,genesys, avaya etc. -lógica de programación avanzada. ¿qué ofrecemos? tendrás contrato a término indefinido. todas las prestaciones de ley. excelente ambiente laboral, estabilidad, aprendizaje y oportunidades de crecimiento. tenemos fondo de empleados para que cumplas tus sueños y metas financieras. ...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes, and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level, abandonment %, line adherence, handling capacity, and sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and staffing level to floor s...
Company description: sutherland is seeking an attentive and goal-oriented person to join us as a real time analyst. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: responsibilities: - support monitoring of service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level - ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering consultants - helps follow up and ensures call-outs on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery - coordinates offline activities - partners with ops mod and keeps them informed through call-outs on consultant level deviations and kpis - ensures eod performance analysis reports are prepared accurately and submitted qualifications: our most successful candidates will have: - at least two yearsof work experience as a real time analyst - good knowledge of ms-excel - good understanding of call center kpis: aht, service level - good verbal and written communication skills - knowledge of call center application such as cms avaya supervisor/ ewfm /iex is good to have, but not required - flexibility to work in a 24/7 environment, including but not limiting to gy shifts, weekends, holidays and overtime as necessary - people management ...
At bairesdev, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. we are looking for network engineers to join our development team and participate in different projects made up of multicultural teams distributed throughout the world. we are looking for proactive people, team players passionate about programming in this language and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry! these engineers will face numerous technical challenges, so they must use current technologies, get involved in the mobile world, web applications, devices, etc. what you will do: 1. maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. 2. performing disaster recovery operations and data backups when required. 3. protecting data, software, and hardware by coordinating, planning and implementing network security measures. 4. troubleshooting, diagno...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and staffing level to floor sup...
Descripción general sede: medellín tipo de cargo: técnico / soporte especializado experiencia requerida: 2 a 3 años formación: ingeniería en telecomunicaciones, electrónica, sistemas o afines Área: administración y soporte de plataformas de contact center sobre el rol buscamos un ingeniero residente con experiencia en soluciones de comunicación empresarial y contact center, que se encargue de la administración, configuración y soporte técnico de plataformas tecnológicas en sitio. buscamos alguien comprometido, con actitud proactiva y capacidad de análisis técnico profundo. conocimientos clave y habilidades técnicas experiencia en administración y soporte de plataformas de contact center conocimientos en telecomunicaciones, redes de datos (networking) capacidad para interpretar trazas, logs y reportes de plataformas certificaciones deseables en plataformas específicas (cisco, avaya, genesys, etc.) habilidad para trabajar de forma autónoma y coordinada con fabricantes y clientes si eres una persona comprometida con la calidad del servicio y buscas una oportunidad para crecer profesionalmente en un entorno técnico, ¡te estamos buscando! sede: medellín tipo de cargo: técnico / soporte especializado experiencia requerida: 2 a 3 años formación: ingeniería en telecomunicaciones, electrónica, sistemas o afines Área: administración y soporte de plataformas de contact center sobre el rol buscamos un ingeniero residente con experiencia en soluciones de comunicación empresarial y contact center, que se encargue de la administración, configuración y soporte técni...
Brindamos soluciones tecnológicas a todos los sectores¡ en esta oportunidad estamos en la búsqueda de un profesional en sistemas o telecomunicaciones con vocación comercial y facilidad para la comunicación, para desempeñarse en preventa de comunicaciones unificadas y conectividad. te encargarás de asegurar que las soluciones informáticas y de tecnología propuestas al cliente sean precisas y explicitas. para que esto sea posible, debes contar con experiência mínima de tres (3) años en gestión preventa en empresas de tecnología, brindando soluciones al cliente de acuerdo con su requerimiento. idealmente debes tener conocimiento de productos avaya, cisco, fortinet o aruba nos gustaría que nuestro talento esté orientado al logro y resultados horario: lunes a viernes 7:30 am a 5:30 pm (presencial) salario: a convenir de acuerdo con experiência y conocimiento. tipo de puesto: tiempo completo salario: hasta $5.500.000 al mes lugar de trabajo: empleo presencial...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and staffing level to floo...
Company description: about sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique value proposition through market-leading technology and business process excellence. we’ve created over 200 unique inventions under several patents across ai and other critical technologies. leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. for each company, we provide new keys for their businesses, the people they work with, and the customers they serve. we tailor proven and rapid formulas, to fit their unique dna. we bring together human expertise and artificial intelligence to develop digital chemistry. this unlocks new possibilities, transformative outcomes and enduring relationships. sutherland unlocking digital performance. delivering measurable results. job description: sr. associates in this role get to: 1. be the expert: monitor queues in real-time to identify and call out any risks to meeting contractual kpis like service level/ abandonment % / line adherence / handling capacity/ sir. monitor service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level. 2. extend support: make real-time call outs on performance and staffing level to floo...
Sede: medellín tipo de cargo: técnico / soporte especializado experiencia requerida: 2 a 3 años formación: ingeniería en telecomunicaciones, electrónica, sistemas o afines Área: administración y soporte de plataformas de contact center sobre el rol buscamos un ingeniero residente con experiencia en soluciones de comunicación empresarial y contact center, que se encargue de la administración, configuración y soporte técnico de plataformas tecnológicas en sitio. buscamos alguien comprometido, con actitud proactiva y capacidad de análisis técnico profundo. conocimientos clave y habilidades técnicas experiencia en administración y soporte de plataformas de contact center conocimientos en telecomunicaciones, redes de datos (networking) capacidad para interpretar trazas, logs y reportes de plataformas certificaciones deseables en plataformas específicas (cisco, avaya, genesys, etc.) habilidad para trabajar de forma autónoma y coordinada con fabricantes y clientes si eres una persona comprometida con la calidad del servicio y buscas una oportunidad para crecer profesionalmente en un entorno técnico, ¡te estamos buscando!...
At bairesdev®, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. network engineer at bairesdev we are looking for network engineers to join our development team and participate in different projects made up of multicultural teams distributed throughout the world. we are looking for proactive people, team players passionate about programming in this language and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry! these engineers will face numerous technical challenges, so they must use current technologies, get involved in the mobile world, web applications, devices, etc. what you will do: - maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. - performing disaster recovery operations and data backups when required. - protecting data, software, and hardware by coordinating, planning and implementing network security measure...
En bairesdev® llevamos 15 años liderando proyectos de tecnología para clientes como google, rolls-royce y las startups más innovadoras de silicon valley. actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países. al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en bairesdev. ingeniero en redes en bairesdev buscamos ingenieros en redes para sumarse al equipo de desarrollo y participar en distintos proyectos conformados por equipos multiculturales distribuidos en todo el mundo. buscamos personas proactivas, dinámicas y team players, con gran capacidad de organización, acostumbradas a manejar múltiples tareas y con marcada atención al detalle. se trata de una excelente oportunidad para aquellos profesionales que busquen desarrollarse en una de las empresas con mayor crecimiento de la industria! estos ingenieros enfrentarán numerosos desafíos técnicos, por lo cual deberán utilizar tecnologías actuales, involucrarse en el mundo mobile, de aplicaciones web, dispositivos, etc. principales responsabilidades: - mantener y administrar redes informáticas y entornos informáticos relacionados, incluidos software de sistemas, software de aplicaciones, hardware y configuraciones. - realizar operaciones de recuperación ante desastres y copias de seguridad de datos cua...
**basic qualifications**: - manages several small to large-scale projects of various complexities across the enterprise. this includes gathering business and technical requirement, creating a design, and developing an approach for implementation - 50% - researches emerging technologies and participates in the development of proposals to address business problems - 15% - provides tier iv technical support and in-depth problem analysis, working issue resolution on-site and through third-party vendors - 20% - serve as an advocate for enterprise customers. provide assistance for questions regarding technology features and functionality, maintain ownership of customer issues until resolved, and meeting defined service level agreements - 15% - 3 years experience in 2 or more of the following areas: - business communication systems software including advanced administration, networking, trunking, call vectoring, and automatic call distribution - toll-free number transport, call routing, and management services - call flow and scripting - contact center real time and historical reporting - 2 years’ experience with 2 or more of the following areas: - service management tools - new solutions research on the future of customer interactions and build strategies to move technologies to the future state - analyzing and documenting call center current state/future state - maintaining disaster recovery plans and provide input to business continuity plans - solid understanding of telephony networking theoretical concepts and broad knowledge of current contact center techno...
En bairesdev® llevamos 15 años liderando proyectos de tecnología para clientes como google, rolls-royce y las startups más innovadoras de silicon valley. actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países. al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en bairesdev. ingeniero en redes en bairesdev buscamos ingenieros en redes para sumarse al equipo de desarrollo y participar en distintos proyectos conformados por equipos multiculturales distribuidos en todo el mundo. buscamos personas proactivas, dinámicas y team players, con gran capacidad de organización, acostumbradas a manejar múltiples tareas y con marcada atención al detalle. se trata de una excelente oportunidad para aquellos profesionales que busquen desarrollarse en una de las empresas con mayor crecimiento de la industria! estos ingenieros enfrentarán numerosos desafíos técnicos, por lo cual deberán utilizar tecnologías actuales, involucrarse en el mundo mobile, de aplicaciones web, dispositivos, etc. principales responsabilidades: - mantener y administrar redes informáticas y entornos informáticos relacionados, incluidos software de sistemas, software de aplicaciones, hardware y configuraciones. - realizar operaciones de recuperación ante desastres y copias de seguridad de datos cua...
**about avaya**: businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by avaya. organizations trust avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. with the freedom to choose their journey, there’s no limit to the experiences avaya customers can create. **job information**: job code: 00088142 job family: manufacturing job function: logistics **short description**: responsible for regularly interfacing with internal customers after a sale and may interact with end customers and/or outside suppliers/vendors. develops and maintains positive customer relations and coordinates with other functions within the company to ensure customer requests are handled appropriately and in a timely manner. resolves production scheduling and shipping problems; determines validity of warranty/doa claims; changes production and shipping schedules. defines logistics requirements, dependencies, deliverables, and timelines for the project plan. provides business case assumptions (resource, capital and inventory/fixed assets). develops repair support plans. reviews logistics strategies for consistency with product/offer requirements. determines initial inventory levels to support demand for new and refurbished st...
At optum global advantage, we built an entire organization around one giant objective; make the health system work better for everyone. so when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. optum, part of the unitedhealth group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. for you, that means working on high performance teams against sophisticated challenges that matter. optum, incredible ideas in one incredible company and a singular opportunity to do **your life’s best work. **sm** as a workforce reporting analyst at optum you will be responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. collaborates with business leaders, finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. delivers value through actionable insight addressing operation workforce r...
Company description: sutherland is seeking an attentive and goal-oriented person to join us as a real time analyst. we are a group of driven and hard-working individuals. if you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! job description: responsibilities: support monitoring of service level performance at interval level against planned aht, aux & shrinkage and correlate with non-adherence at consultant level ensures real-time call outs on performance and staffing level are made to floor supervisors for appropriate action on non-adhering consultants helps follow up and ensures call-outs on non-adherence are corrected to make improvements in productivity performance to drive optimized service level and utilization delivery coordinates offline activities partners with ops mod and keeps them informed through call-outs on consultant level deviations and kpis ensures eod performance analysis reports are prepared accurately and submitted qualifications: our most successful candidates will have: at least two yearsof work experience as a real time analyst good knowledge of ms-excel good understanding of call center kpis: aht, service level good verbal and written communication skills knowledge of call center application such as cms avaya supervisor/ ewfm /iex is good to have, but not required flexibility to work in a 24/7 environment, including but not limiting to gy shifts, weekends, holidays and overtime as necessary people management skills and experience additional information: all y...
En bairesdev® llevamos 15 años liderando proyectos de tecnología para clientes como google, rolls-royce y las startups más innovadoras de silicon valley. actualmente, contamos con un equipo de 4000 profesionales conformado por el top 1% de la industria trabajando de forma remota desde más de 50 países. al postularte a esta vacante, estarás dando el primer paso en un proceso que va más allá de lo convencional: buscaremos conocer en profundidad tus habilidades, intereses y expectativas con el objetivo de realizar una búsqueda personalizada y encontrar el rol ideal para ti en bairesdev. ingeniero en redes en bairesdev buscamos ingenieros en redes para sumarse al equipo de desarrollo y participar en distintos proyectos conformados por equipos multiculturales distribuidos en todo el mundo. buscamos personas proactivas, dinámicas y team players, con gran capacidad de organización, acostumbradas a manejar múltiples tareas y con marcada atención al detalle. se trata de una excelente oportunidad para aquellos profesionales que busquen desarrollarse en una de las empresas con mayor crecimiento de la industria! estos ingenieros enfrentarán numerosos desafíos técnicos, por lo cual deberán utilizar tecnologías actuales, involucrarse en el mundo mobile, de aplicaciones web, dispositivos, etc. principales responsabilidades: - mantener y administrar redes informáticas y entornos informáticos relacionados, incluidos software de sistemas, software de aplicaciones, hardware y configuraciones. - realizar operaciones de recuperación ante desastres y copias de seguridad de datos cua...
Importante insitucion educativa requeire asesor comercial para ventas de programas de pregrado, posgrado. funciones: gestionar oportunidades de matrícula a través de llamadas salientes y seguimiento de leads interesados en los programas académicos de eseit. realizar llamadas de ventas con enfoque consultivo, brindando toda la información necesaria para que el estudiante se decida por la matrícula. superar objeciones y ofrecer soluciones a los estudiantes para asegurar que avancen en el proceso de matrícula. requisitos: educación: título de bachillerato (se valoran estudios superiores en áreas relacionadas con ventas, marketing o educación). experiencia: experiencia comprobable en ventas, preferentemente en call centers o en el sector educativo. conocimiento de procesos administrativos de matrícula, pagos y homologación (preferente, pero no excluyente). habilidades técnicas: dominio de herramientas informáticas básicas (microsoft office, navegación web). conocimiento de sistemas de gestión como atenea y q10 (preferible, pero no excluyente). capacidad para manejar sistemas de marcación y gestión de llamadas (avaya). título de bachillerato (se valoran estudios superiores en áreas relacionadas con ventas, marketing o educación)....
At bairesdev®, we've been leading the way in technology projects for over 15 years. we deliver cutting-edge solutions to giants like google and the most innovative startups in silicon valley. our diverse 4,000+ team, composed of the world's top 1% of tech talent, works remotely on roles that drive significant impact worldwide. when you apply for this position, you're taking the first step in a process that goes beyond the ordinary. we aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success. network engineer at bairesdev we are looking for network engineers to join our development team and participate in different projects made up of multicultural teams distributed throughout the world. we are looking for proactive people, team players passionate about programming in this language and oriented to provide the best experience to the end user. this is an excellent opportunity for those professionals looking to develop in one of the fastest growing companies in the industry! these engineers will face numerous technical challenges, so they must use current technologies, get involved in the mobile world, web applications, devices, etc. what you will do: - maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. - performing disaster recovery operations and data backups when required. - protecting data, software, and hardware by coordinating, planning and implementing network security measures. - tro...
About sutherland artificial intelligence. automation. cloud engineering. advanced analytics. for business leaders, these are key factors of success. for us, they’re our core expertise. we work with iconic brands worldwide. we bring them a unique valu...
Company description we are one sutherland — a global team where everyone is working together to create great breakthrough solutions. our workforce has thrived in an environment of diversity of thought, experience and background. we celebrate our dive...
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