Coffee solutions advisor job description we are seeking a skilled coffee solutions advisor to provide expert advice to customers about coffee equipment selection, setup, and troubleshooting. job responsibilities: - coffee equipment consulting: provide expert advice to customers about coffee equipment selection, setup, and troubleshooting based on their specific needs and preferences. - technical support: assist clients with technical questions about their equipment, helping resolve issues through clear communication and deep product knowledge. - customer relationship management: maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. - sales support: guide customers through the purchasing process, creating quotes and invoices through various platforms. - post-purchase support: coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. - shipping & returns: oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. required skills and qualifications: - coffee expertise: demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. barista experience or café advisory role highly valued. - customer service excellence: proven track record in customer-facing roles with outstanding communication skills and service orientation. - technical aptitude: ability to understand, explain, and troubleshoot coffee equipment specifications and f...
Coffee equipment advisor job opportunity we are seeking a knowledgeable coffee equipment advisor with strong customer service skills to provide expert advice to customers about coffee equipment selection, setup, and troubleshooting. this role combines technical coffee expertise with client relationship management to deliver exceptional service to our customers. key responsibilities: - consult on coffee equipment selection, setup, and troubleshooting based on customer needs and preferences. - provide technical support for clients, helping resolve issues through clear communication and deep product knowledge. - maintain ongoing relationships with clients, providing consultative support via email, text, and other channels throughout their coffee journey. - guide customers through the purchasing process, creating quotes and invoices through e-commerce platforms. - coordinate professional equipment installation, manage aftersales inquiries, and help clients source accessories, parts, and consumables. - oversee logistics related to equipment delivery, handle damage claims, and process returns when necessary. required skills and qualifications: - coffee expertise: demonstrated knowledge of specialty coffee equipment, brewing methods, and industry trends. - customer service excellence: proven track record in customer-facing roles with outstanding communication skills and service orientation. - technical aptitude: ability to understand, explain, and troubleshoot coffee equipment specifications and functionality. - problem-solving skills: resourceful approach to resolving custo...
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