BUSINESS CREDIT PORTFOLIO MANAGER - (QYK-943)

Job overview credit and collections is responsible for performing daily tasks including dunning and collection, dispute management, and credit management. the team must deliver these activities in a timely and high-quality manner. the key responsibilities include: - managing complex customer portfolios with significant business impact. - establishing close and trustful relationships with customers, anticipating potential issues proactively. - ensuring timely collection of receivables through collaboration with customers and other finance teams, resolving non-payment causes. - driving timely collection by following up on overdue invoices with customers, collection agencies, and end consumers. - managing customer relationships, including problem resolution and root cause analysis, proposing solutions to the area manager. - regularly assessing and reviewing credit risk on customers, calculating, and suggesting required credit limits. - deciding on the release of blocked orders and ensuring their timely release. - providing insights into the development of accounts receivable positions of customers to sales and finance teams. - serving as the first point of contact for process-related issues and escalations. - managing relationships with customer service and other stakeholders within the organization. - identifying improvement opportunities and supporting their implementation. - leading process and improvement-focused projects for credit and collections. - supporting ongoing projects for technology solution implementation. - minimizing uncollectible balances. - providing ins...