REGIONAL SUPPLY CHAIN OPERATIONS DIRECTOR - AMERICAS | (G773)

We are seeking a seasoned professional to fill the role of customer operations manager, americas region. this is an exciting opportunity for someone with strong leadership skills and experience in managing complex supply chain operations. this individual will serve as the single point of contact, ensuring seamless interaction between customers and dhl teams at the regional level. they will drive tactical and operational performance, lead customer-specific initiatives, and supervise the flow of cargo. the ideal candidate will have a deep understanding of freight forwarding and cargo operations, as well as advanced knowledge of the dgf network, standards, systems, and it capabilities. they will also possess excellent commercial acumen, customer engagement skills, and strategic thinking abilities. key responsibilities: - manage customer relationships and interactions: - serve as a single point of contact, managing multiple interactions in customer and dhl teams at the regional level. - develop business relationships at all levels to ensure a seamless strategic partnership aligned with client strategy. - deepen strategic partnerships across functional and executive levels to align dhl solutions evolving needs. - lead and supervise operations: - lead the team to achieve proposed objectives. - supervise and actively engage in operations to assure sla achievement. - provide focus, leadership, and support to field operations management. - collaborate with the control tower to identify and leverage synergies. - drive operational performance & continuous improvement: - ensure...