Customer success associate - a key role in our growth strategy about the job: we are seeking a skilled and passionate customer success associate to join our team. this is an exciting opportunity for someone who enjoys working with customers, navigating change, and growing in a fast-paced environment. - this role involves collaborating with a team of experienced professionals to manage a shared install base of customers, providing support through various channels, and developing strategic recommendations to enhance customer engagement with our platform. - the successful candidate will have 1-3 years of experience in a customer success or customer facing role, excellent problem-solving skills, and the ability to thrive in a dynamic environment. responsibilities: main responsibilities: - work collaboratively on a team to support customers across various channels. - analyze customer objectives, account usage patterns, and develop tailored strategies to enhance customer engagement. - lead strategy calls to educate customers on the value of our platform. requirements: key requirements: - fluency in english, spanish, and portuguese is required. - experience in a customer success or customer facing role. - excellent problem-solving skills. - able to thrive in a fast-paced environment. benefits: we offer: - a global company where you can do your best work. - the opportunity to learn from others and grow your career through skill development and performance-based progression....
Customer success associate role are you a strategic thinker looking to make a significant impact in customer success? - we are seeking an accomplished customer success associate to join our team. as a key member of our customer-facing team, the successful candidate will be responsible for delivering exceptional service to our clients through strategic advice, ongoing support, and effective communication. this is a fantastic opportunity for individuals passionate about delivering results-driven solutions and building long-lasting relationships with customers. the role involves working closely with cross-functional teams to understand client requirements and develop tailored solutions that meet their specific needs. key responsibilities include: 1. developing and executing customer success plans that drive revenue growth and retention. 2. providing expert guidance on platform configuration and implementation to ensure optimal results. 3. coordinating regular business review sessions to maximize client benefits and identify opportunities for improvement. 4. responding promptly to client inquiries and managing support tickets with high levels of professionalism and efficiency. 5. communicating effectively with english-speaking clients to deliver personalized advice and support. 6. collaborating with the support team to deliver a world-class customer experience. 7. contributing to refining health metrics and scaling success across the customer base. as this is a remote-first role, we encourage candidates based in bogotá, colombia, to apply....
About this role this position oversees the management of existing customer relationships, ensuring successful integration and long-term partnerships. key responsibilities include managing customer expectations, driving product adoption, and fostering collaborative relationships with key stakeholders....
Job description the role of a customer success manager is to work directly with customers to guide them through their business journey with our solutions. the customer success manager works to increase customer satisfaction, retention, renewals, references, and upsells for cloud products within their assigned solution portfolio. the customer success manager oversees key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement. required skills and qualifications - 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management. - proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations to ensure satisfaction and business continuity. - a cooperative and productive approach to working relationships, internally and externally. - a strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results. - an understanding of ai fundamentals, uses, and ethics, to identify business problems solvable with ai. - a resilient mindset, embracing challenges with optimism and consistently striving for growth and success. - strong business acumen, including demonstrated knowledge of business processes and/or industries. - proficiency in english to engage with our global network. benefits this 10-month program includes classroom phases and field pha...
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