Job title: customer success manager we are seeking a skilled customer success manager to join our team. as a key member of our organization, you will be responsible for managing high-touch customer accounts and ensuring their success with our products and services. your primary focus will be on building and maintaining strong relationships with customers, understanding their business goals and objectives, and providing tailored solutions to meet their needs. - main responsibilities: - serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement. - build and maintain strong, long-term relationships with top management and middle managers in customer organizations. - understand power maps and decision-making processes in customer organizations. - develop and implement customized onboarding plans tailored to individual customer needs. - create and manage customer success plans that align with the customer's business goals and desired outcomes. requirements: - education: bachelor's/master's degree in power engineering or related field. - experience: proven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions. - skills: excellent communication, interpersonal, and negotiation skills. ability to thrive in a fast-paced, dynamic environment and drive initiatives independently. about us: we are a leading provider of connected technologies that reshape industries, transform cities, and enrich ...
Job title we are seeking a seasoned customer success professional to join our team. as a key member of our organization, you will be responsible for delivering exceptional customer experiences, driving business growth, and fostering long-term relationships with our clients. about the role the ideal candidate will have a proven track record in account management, client services, or a related field. they will possess excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. responsibilities - manage day-to-day relationships with clients, providing proactive support and guidance to ensure their success. - host regular check-ins with clients and internal teams to ensure goals, timelines, and expectations are aligned. - keep crm tools up to date, ensuring accurate and timely information is available to inform business decisions. - collaborate with cross-functional teams to develop and implement strategic plans that meet client needs and drive business growth. requirements - 3+ years of experience in account management or client services, preferably in a creative or marketing agency. - strong verbal and written english skills, with fluency and confidence in client meetings. - excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders. - leadership mindset and team coordination experience, with the ability to motivate and direct others. - super organized and able to juggle multiple accounts without dropping the ball. - ...
We are seeking an experienced customer success associate to join our team. as a key member of our customer success team, you will be responsible for ensuring that our clients receive exceptional service and value from our product. job description the customer success associate role is a dynamic position that requires a strong understanding of our product and its features. you will work closely with our clients to understand their needs and provide tailored solutions to meet those needs. your primary responsibilities will include: - defining and implementing client activation and engagement strategies - coordinating and leading communication events and webinars - providing day-to-day support to our clients, ensuring they maximize the value of our product - implementing b2c communications with our end-users to drive engagement - introducing new initiatives that will enhance the client experience - managing client relationships, including addressing concerns and identifying opportunities for upsell - monitoring client metrics and providing insights to improve overall satisfaction and retention - suggesting improvements in the way we work to enhance client outcomes we are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences. required skills and qualifications to be successful in this role, you will need: - a strong background in customer-facing roles, preferably in a startup or tech company - excellent communication and problem-solving skills - ability to work independently and as part of a team...
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