Job title: field service technician job description: we are seeking a skilled field service technician to join our team. as a key member of our field service team, you will be responsible for installing, debugging and providing technical maintenance for product and component hardware and software on customer premises. you will perform scheduled inspection, cleaning and other services, and perform minor product repairs within an assigned territory. you will inspect products for correct operation and resolve noted issues and/or escalate according to established procedure. scheduling services, completing all required paperwork and working with customers to ensure satisfaction with service delivery and understanding of product functionality are also part of your responsibilities. key responsibilities: - gains familiarity with field service technician practices and procedures. - performs incident handling by utilizing diagnostic tools to troubleshoot via detailed analysis of hardware and software failures. - performs hardware repairs on a component level, cleans and adjusts mechanical components, configures and installs applicable software, performs routine checks according to documented procedures, refills consumables as directed and participates in regular hardware and software trainings. - installs, moves, adds, changes and removes hardware and software products, instructs and trains customers on usage and operation of installed hardware and software, assists with special projects as assigned and participates in the implementation of measures to achieve agreed kpis. req...
Technical operations specialist "> our organization is seeking a highly skilled technical operations specialist to join our team. in this role, you will be responsible for maintaining the technical installations and infrastructure on our data centers. this position will be based in bogota, colombia, and reports directly to the regional manager latam, data center operations. "> responsibilities: "> "> - conduct physical site inspections and report findings to ensure facilities are properly maintained and in good condition. "> - attend generator monthly runs, record data, report incidents or malfunctions of the generators, and provide corrective maintenance as necessary. "> - oversee preventive maintenance (pm) actions, report issues found, and complete pms. "> - review and report tickets resolutions or completions. "> - be available on site within 30 minutes in the event of an emergency that arises in the data center. "> - ensure safety standards are met during maintenance activities and normal operations. "> "> key responsibilities: ">"> - ensure the safe, effective, and efficient delivery of planned maintenance, meeting all standards and procedures, by leveraging competent contractor/vendor resources with attention to quality. "> - plan and implement customer-requested work in a timely manner, ensuring the customer and company management are informed on the status and details of the work. "> - respond to alarms, critical situations, and emergencies during normal working hours in a proper and timely manner. communicate calmly and clearly, following the emergency re...
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