Job description the role of ocean freight forwarder plays a crucial part in ensuring the seamless management of shipments within assigned regions. this position is dedicated to proactive customer engagement and serves as a bridge between customers and our network to enhance the customer experience. 1. respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices through phone calls and emails as required. 2. ocean operational knowledge covering shipment creation, track and trace and delivery at destination. 3. enhance service experience by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. 4. effectively communicate with colleagues focusing on stressing a sense of urgency on behalf of the customer. 5. meet all commitments to the customers in terms of follow-up/ongoing communication. 6. follow up with operations for booking/schedule/pre-alerts. validate and share details with the customer. 7. exception coordination/resolution with operations & simultaneously send proactive updates to the customer. 8. accept customer requests for quotations and send them to the quotations team for processing. pass leads to sales. 9. record any customer complaints; solve customer complaints or assign tasks to other functions. 10. well versed with freight forwarding terms especially incoterms and ways to connect locally to offer best solutions to end customers. required skills and qualifications - professionals ...
We are seeking a seasoned freight broker to join our dynamic team. the ideal candidate will possess 2+ years of experience in freight brokerage, with a strong existing network and proficiency in both english and spanish. as a key member of our team, you will be responsible for managing and growing a portfolio of shippers and carriers, negotiating competitive freight deals, and ensuring smooth operations through exceptional customer service. you will leverage advanced logistics platforms, ai tools, and full salesforce integration to optimize operational efficiency and drive results. in return, you will enjoy a hybrid work model, offering flexibility and work-life balance, as well as opportunities for career growth and professional development. this is an excellent opportunity for a motivated, proactive, and results-driven individual to join a reputable organization and take their career to the next level....
We are looking for a highly organized and proactive load tracking & management coordinator to join our team. this person will be responsible for real-time tracking supervision, incident resolution, and document verification of all shipments nationwide. monitor freight movement from pre-pickup to final delivery using the tms system. perform proactive status checks before each pickup/delivery. immediately report any incident or delay to escalation contacts. communicate with drivers to confirm eta, ensure proper documentation, and verify seals and routes. evaluate and follow up on delays using tools such as nass codes for direct contact with facilities. apply the color-coded tracking protocol for visibility on status sheets. send accurate and timely reports to the appropriate email contacts. required skills: - proven experience in freight tracking, dispatching, or logistics coordination. - solid knowledge of tms platforms and freight documentation. - high attention to detail and ability to manage high-pressure situations. - availability for real-time monitoring and after-hours support when needed. - fluent english (spoken and written) to interact with drivers, clients, and internal teams. - advanced excel skills and document management experience. benefits: - operational excellence, proactive communication, and precision in every mile. - a culture that rewards initiative and values your contribution. job requirements: - entry level. - full-time position. - management and manufacturing role. - transportation, logistics, supply chain, and storage industries. why c...
Freight pricing specialist: a challenging career opportunity this is an exciting career opportunity for a skilled freight pricing specialist to join our logistics team. as a key member of our operations team, you will be responsible for designing and implementing competitive air and sea freight pricing strategies across north america. your main objective will be to manage the entire pricing process, from setting rates to negotiating with shipping service lines and freight forwarders. you will also be responsible for handling end-to-end pricing, documentation, and sales workflows with precision and speed. we are looking for a highly motivated and experienced professional who can work independently and as part of a team. your excellent communication and negotiation skills, combined with your technical expertise in freight pricing and documentation, make you an ideal candidate for this role. key responsibilities: - design and implement competitive air and sea freight pricing strategies across north america. - liaise with shipping service lines and freight forwarders to lock in the best rates and routes. - manage end-to-end pricing, documentation, and sales workflows with precision and speed. - build strong client relationships and convert leads into loyal customers. - drive revenue growth through proactive sales efforts and targeted outreach. - craft winning sales proposals and close deals to hit monthly revenue targets. - work cross-functionally with operations teams for seamless shipment execution. requirements: - 5+ years of experience in north american logistics and...
About us we are a leader in the logistics industry, offering cutting-edge freight solutions across north america, south america, asia, and europe. job requirements - at least 3 years of experience in operational roles within a freight forwarder, especially in international tracking. - familiarity with import/export processes in freight forwarding. - strong customer service skills and ability to build lasting relationships. - team player with a proactive approach. - proficiency in english: at least 60% spoken and written. - proficiency in microsoft office and operational tools. why work with us? we foster a collaborative and supportive environment where you can grow, make an impact, and be part of a dynamic team that values your energy and enthusiasm....
Unlock your career potential at the forefront of global commerce, we rely on expert professionals to drive efficiency and effectiveness in logistics operations. as a specialist in freight forwarding and import/export processes, you will play a pivotal role in ensuring seamless movement of goods across borders. key responsibilities - monitor operational performance and enhance data accuracy and execution quality, aligning with industry standards. - resolve escalated issues from team members or stakeholders, ensuring sustainable solutions and service continuity. - drive profitability through ongoing cost optimization strategies and efficiency initiatives. - collaborate effectively with partners, suppliers, gateways, warehouses, customs teams, and external parties to ensure smooth operations. - act as process owner by identifying and implementing continuous improvements in procedures and controls for lean, cost-effective operations. - maximize operational productivity by optimizing system usage and workflows in close cooperation with the optimization team. requirements - professional degree in international trade, foreign commerce, logistics, or related fields. - solid experience in freight forwarding operations, including export and import processes. - advanced english proficiency (spoken and written), suitable for international business environments. what's next this is your chance to take control of complex logistics and international operations that keep goods moving across borders. as a specialist in freight forwarding and import/export processes, you'll bring pre...
Maritime trade specialist we are seeking a highly skilled professional to manage the efficient and effective handling of ocean shipments. the ideal candidate will have expertise in freight forwarding, with a strong focus on customer service. - key responsibilities: - provide accurate information to customers regarding shipment status and tracking through phone calls and emails as required. - maintain operational knowledge covering shipment creation, track and trace, and delivery at destination. - enhance the service experience by exercising professionalism and empathy when dealing with each customer's varying needs and demands. - communicate effectively with colleagues, emphasizing a sense of urgency on behalf of the customer. - meet all commitments to customers regarding follow-up and ongoing communication. - coordinate and resolve exceptions while proactively updating the customer. - handle customer requests for quotations and forward them to the quotations team for processing. - record customer complaints; resolve them or assign tasks to other functions. - be well-versed with freight forwarding terms, especially incoterms, and know how to connect locally to offer the best solutions to end customers. requirements: - degree in industrial engineering, international business, or related fields. - minimum of 1 year experience in freight forwarding. - excellent verbal and written communication skills, with proficiency in english and spanish. - strong customer service and communication skills. - ability to work in a team and independently....
Logistics pricing professional we're seeking a seasoned logistics professional to lead our pricing strategy team. in this role, you'll drive revenue growth by designing and managing competitive air and sea freight pricing strategies across north america. about the role: - develop and implement effective pricing strategies to optimize revenue and market share. - liaise with shipping service lines and freight forwarders to secure the best rates and routes. - manage end-to-end pricing, documentation, and sales workflows with precision and speed. - build strong client relationships and convert leads into loyal customers. - identify new business opportunities through proactive sales efforts and targeted outreach. - craft winning sales proposals and close deals to meet revenue targets. your toolbox: - 5+ years in north american logistics and freight forwarding. - proven leadership experience as a team lead or similar. - tech-savvy and quick to adopt new tools. - expert in freight pricing, documentation, and sales strategy. - strong communicator and negotiator who excels at building relationships. about us: we don't just fill positions – we create pathways to success. whether you're a seasoned pro or just starting out, we're here to help you grow, innovate, and make an impact. if you're looking for exciting opportunities and a team that's as passionate as you are, this is the place to be. our application process: once you apply, you'll receive an email guiding you through the next steps, including an assessment tailored to the role. we'll ask you a few brief questions abo...
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