OCEAN FREIGHT EXPERT (UL-300)

Freight forwarding specialist the role of a freight forwarding specialist is crucial in ensuring the smooth and efficient management of shipments. this specialist serves as a bridge between customers and the logistics network to enhance the customer experience. 1. responsibilities include responding consistently and confidently to customers, providing accurate information on shipment status, tracking, documentation requirements, transit time, and prices through phone calls and emails as required. 2. demonstrate comprehensive ocean operational knowledge, covering shipment creation, track and trace, and delivery at destination. 3. enhance the service experience by exercising professionalism and empathy when dealing with individual customers' varying needs and demands. 4. effectively communicate with colleagues, emphasizing a sense of urgency on behalf of the customer. 5. meet all commitments to customers in terms of follow-up/ongoing communication. 6. follow up with operations for booking/schedule/pre-alerts, validating and sharing details with the customer. 7. coordinate exceptions and resolutions with operations while sending proactive updates to the customer. 8. accept customer requests for quotations and send them to the quotations team for processing, passing on leads to sales. 9. record any customer complaints, resolving them or assigning tasks to other functions. requirements - professionals in industrial engineering, international business, or related fields. - minimum 1 year of experience in freight forwarding. - excellent verbal and written communication skills...