(WFD-739) CONTENT MODERATOR TEAM LEAD

Job title: a content moderation team lead is responsible for overseeing the daily operations of a content moderation team. about this role: - we are seeking an experienced professional to lead our content moderation team, ensuring accuracy, productivity, and compliance standards are met. - this role involves providing guidance on complex cases, clarifying policy interpretations, and reinforcing best practices among team members. - the successful candidate will be responsible for monitoring team performance, tracking key metrics, and offering feedback to improve efficiency. - this position also involves assisting with scheduling and workflow management, ensuring balanced workloads and timely task completion. - supporting training efforts by helping onboard new team members and reinforcing ongoing learning initiatives is also a key aspect of this role. - collaboration with senior leads and managers to report trends, enforcement challenges, and areas for improvement is also required. - conducting content audits to maintain consistency and identify gaps in moderation decisions is another critical responsibility. - finally, this role requires acting as a point of escalation, addressing team concerns, and facilitating resolutions to complex moderation issues. key responsibilities: - schedule and manage team workload to meet business objectives. - provide expert guidance on content moderation policies and procedures. - analyze team performance data to identify areas for improvement. - develop and implement training programs to enhance team skills and knowledge. - collaborate ...