MID-MARKET RENEWALS STRATEGIST - TCF-185

About the role: we're seeking an experienced renewals manager to own the renewals motion for a portfolio of mid-market accounts. the primary goal is to secure renewals and minimize churn while delivering an exceptional experience to our customers. the ideal candidate will manage the end-to-end renewal process, lead negotiations, review contracts, and collaborate across teams to ensure a smooth process. - manage the renewal process for a portfolio of mid-market accounts - lead negotiations to secure favorable agreements - identify early warning signs of risk and coordinate internal efforts - communicate professionally and empathetically with customers via phone and email key requirements include: commercial acumen: a deep understanding of commercial principles and practices is essential. teamwork: the ability to work collaboratively with cross-functional teams to achieve shared goals. organizational skills: strong organizational skills to manage multiple priorities and deadlines. customer focus: a customer-centric approach, ensuring exceptional service delivery. communication skills: excellent verbal and written communication skills. salesforce experience: experience with salesforce (or equivalent crm) is highly desirable. at our organization, we believe in challenging the status quo, celebrating grit, and striving for excellence. we thrive as a team by embracing transparency, collaboration, and a customer-first mindset....