Job title: customer success manager job description: we're seeking a skilled professional to join our customer success team as a customer success manager. in this role, you will be responsible for managing and maintaining customer relationships, ensuring customer satisfaction and loyalty. the ideal candidate will have excellent communication skills, strong organizational abilities, and the ability to work independently in a dynamic and stressful environment. key responsibilities include detailed understanding of contracts to ensure agreement fulfillment, regular interaction with sales teams, managing and collaborating with internal resources to ensure customer satisfaction, daily updating of project status within the project management portal, proactive reporting to customers and partners on project status, order processing through the backend team, tracking allowances, ensuring annual licenses and services are renewed on time, examining usage trends, regular monitoring of account health, and offering courses of action. qualifications: - bi-lingual, english and spanish fluency - at least 2 years of customer service/facing experience - excellent service orientation manifested in a customer first approach - strong organizational skills in a dynamic and stressful environment - ability to smoothly navigate and interface with internal/external teams - excellent communication skills advantages: - technical experience and orientation - a major advantage - familiarity with crm and ticketing/program management systems - proficiency in o365 (excel & powerpoint) - customer suc...
Job title: customer success manager we are seeking a highly skilled customer success manager to join our team. in this role, you will be responsible for developing and maintaining strong relationships with our clients, assisting them in achieving their goals and objectives. the ideal candidate will have a proven track record of success in customer-facing roles, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. key responsibilities: - develop and maintain strong relationships with clients throughout the onboarding process and beyond. - work closely with internal teams to ensure seamless delivery of services and meet client expectations. - identify and prioritize opportunities for growth and upsell/cross-sell, driving revenue expansion and increasing customer satisfaction. - provide exceptional customer service, responding promptly to client inquiries and resolving issues efficiently. - collaborate with sales, marketing, and product teams to align on customer needs and develop effective solutions. requirements: - 3+ years of experience in customer-facing roles, preferably in the fintech industry. - proven track record of success in customer success or account management. - excellent communication, interpersonal, and problem-solving skills. - ability to work effectively in a fast-paced environment and prioritize multiple tasks and projects. - experience with crm software, data analysis, and reporting a plus. what we offer: - competitive compensation and benefits package. - opportunities for professional g...
As a seasoned professional, you have the unique opportunity to drive customer satisfaction and success through proactive relationship management and regular check-ins with assigned accounts. to achieve this goal, we will provide comprehensive platform education and training to ensure you maximize your roi. - the ideal candidate will be passionate about helping customers grow their revenue faster while contributing to the development of our customer success organization. key responsibilities - drive customer satisfaction and success through proactive relationship management and regular check-ins with assigned accounts - lead customer onboarding processes, ensuring smooth implementation and adoption of our platform - develop and execute strategies to reduce customer churn while increasing retention and renewal rates - identify and execute upselling opportunities by understanding customer needs and showcasing relevant platform features - collaborate cross-functionally with engineering, support, and sales teams to resolve customer issues and implement solutions - gather and analyze customer feedback to improve product features and customer success processes - monitor and optimize key customer success metrics while developing strategies for continuous improvement requirements - 2-5+ years of customer success management experience - 1+ years in saas or e-commerce industry experience - native-level english proficiency in both verbal and written communication - demonstrated track record of managing and growing customer relationships - strong analytical skills with experience...
Customer success managers play a pivotal role in ensuring our clients achieve their desired outcomes with our products and services. as a customer success manager, you will be responsible for building and maintaining strong relationships with our clients, fostering customer satisfaction, engagement, and retention. your role includes proactively reaching out to your accounts, setting benchmarks, presenting reviews, and suggesting product enhancements to improve the client experience. responsibilities: - manage a portfolio of 150+ clients, supporting them through all stages of their journey, from implementation to full adoption and expansion. - become an expert in our products/services, stay updated with new features, and share best practices with customers. - drive brand loyalty, customer satisfaction, and advocacy. - act as the main point of contact, monitor accounts, identify areas for improvement, and resolve issues promptly. - identify growth opportunities through upselling and cross-selling. - focus on net dollar retention, churn prevention, and enhancing customer experience. - collaborate with sales, support, product, and marketing teams to collect and act on customer feedback. - utilize data to prioritize actions and improve customer outcomes. - mentor and coach team members, assisting with onboarding and development. requirements: - at least 2 years of customer success or account management experience, preferably in fintech. - experience with erp systems, accounts payable, churnzero, zendesk, salesforce, jira, and analytics tools is a plus. - strong understandin...
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