The role offers the opportunity to manage a comprehensive team for one of the leading websites. the team leader is responsible for the kpi results of the team guaranteeing coverage for the assignments and interaction documentation, as well as the individual performance. the team leader must ensure that all service levels and contractual kpis are met by guiding the team, maintaining motivation, establishing clear goals, and providing feedback in a consistent manner. **tasks**: - to establish clear expectations about results and behaviors for the team to comply with the required kpi´s. - to ensure that service levels are delivered, all decisions made must focus on maintaining a 100% functional operation. - to control the work environment and discipline by motivating the team and promoting engagement to ensure kpi´s achievement. - to analyze continually statistics to detect areas of opportunity in the daily operation to carry out proper and timely corrective measures. - to carry out monthly one-to-one´s meetings and weekly follow-ups on targets and feedback on expected performance and behaviors. - to review and evaluate shifts and skills from agents to guarantee required coverage. - to capture suggestions to improve tools and procedures and share with relevant functions to contribute to continuous process improvement. - to act as a besedo´s ambassador, leading by example and motivating the team to participate in the company´s activities and initiatives. - to interact with the clients/agents through the already-established channels to ensure proper communication and...
Are you looking to develop in the company and keep learning? do you want to contribute to the company´s growth? are you interested on fashion and have a high attention to details? if you have said yes to this questions, then check out this opportunity! as an english speaking quality assurance analyst your task is to make sure our clients succees by maintaining the quality of their fashion content in their website. keeping an eye on the items that negatively impact quality through your analytical capabilities improving the results for both: the final client and for the account. you will become the expert on the matter. **your role and responsibilities**: review and analyze the quality sample of the clients for whom it applies, to ascertain the accuracy with which the client qualifies besedo. maintain constant communication with your manager, team leader(s) of the assignment, team manager, client partner or assignment manager to report trends that may be impacting the results. to document the minutes with key trends and errors for socializing during monthly quality meetings. participate in weekly meetings with clients to stay updated on rules and changes in processes. **to succeed in this role, you must**: live in bogotá, colombia. have an english level b2 - c1. additional languages is a plus. work in besedo. have high attention to detail. fashion knowledge is a plus. analytical thinking. planning and organizing skills. be flexible and able to make quick decisions in a dynamic environment. **be aware and reliable**: commitment is one of our core values!...
¡Únete a un vibrante equipo internacional, dedicado a hacer de internet un lugar más seguro para todos besedo es una empresa tecnológica en rápido crecimiento que proporciona herramientas y servicios a mercados online y aplicaciones de todo el mundo. nuestros equipos de moderación son el núcleo de nuestro negocio y son esenciales para nuestro éxito. invertimos en nuestros colegas y nos encanta verte crecer con la empresa. sobre el papel: como moderador de contenidos, tu tarea es asegurar el éxito de nuestros clientes manteniendo la calidad de sus contenidos y rechazando cualquier contenido incongruente, inapropiado y prohibido en su app. detectarás el contenido ofensivo/inapropiado y aplicarás tus conocimientos utilizando una herramienta de back office para aprobar, rechazar y reportar el contenido enviado por los usuarios. no hay chats, ni llamadas, ni correos electrónicos. tus funciones y responsabilidades: escuchar audios con gran precisión y a un ritmo rápido. colaborar con los miembros de su equipo. proporcionar comentarios a los lideres sobre las tendencias y los errores comunes de los usuarios finales: ¡eres nuestros ojos y oídos y conoces mejor a los usuarios! para tener éxito en este rol, debes: vivir en bogotá, colombia. disponibilidad de tiempo completo. excelente nível de escucha en portugués b2+. ser flexible y capaz de tomar decisiones rápidas en un entorno dinámico. ser audaz. tener una alta atención al detalle. preocuparse por las personas: trabajarás para garantizar la seguridad en línea de nuestros clientes y sus usuarios. idealmente i...
¡Únete a un vibrante equipo internacional, dedicado a hacer de internet un lugar más seguro para todos besedo es una empresa tecnológica en rápido crecimiento que proporciona herramientas y servicios a mercados online y aplicaciones de todo el mundo. nuestros equipos de moderación son el núcleo de nuestro negocio y son esenciales para nuestro éxito. invertimos en nuestros colegas y nos encanta verte crecer con la empresa. sobre el papel: como moderador de contenidos, tu tarea es asegurar el éxito de nuestros clientes manteniendo la calidad de sus contenidos y rechazando cualquier contenido incongruente, inapropiado y prohibido en su app. detectarás el contenido ofensivo/inapropiado y aplicarás tus conocimientos utilizando una herramienta de back office para aprobar, rechazar y reportar el contenido enviado por los usuarios. no hay chats, ni llamadas, ni correos electrónicos. tus funciones y responsabilidades: escuchar audios con gran precisión y a un ritmo rápido. colaborar con los miembros de su equipo. proporcionar comentarios a los lideres sobre las tendencias y los errores comunes de los usuarios finales: ¡eres nuestros ojos y oídos y conoces mejor a los usuarios! para tener éxito en este rol, debes: vivir en bogotá, colombia. disponibilidad de tiempo completo. excelente nível de escucha en portugués b2+. ser flexible y capaz de tomar decisiones rápidas en un entorno dinámico. ser audaz. tener una alta atención al detalle. preocuparse por las personas: trabajarás para garantizar la seguridad en línea de nuestros clientes y sus usuarios. idealmente inter...
Are you looking to develop in the company and keep learning? do you want to contribute to the company´s growth? are you interested on fashion and have a high attention to details? if you have said yes to this questions, then check out this opportunity! as an english speaking quality assurance analyst your task is to make sure our clients succees by maintaining the quality of their fashion content in their website. keeping an eye on the items that negatively impact quality through your analytical capabilities improving the results for both: the final client and for the account. you will become the expert on the matter. **your role and responsibilities**: review and analyze the quality sample of the clients for whom it applies, to ascertain the accuracy with which the client qualifies besedo. maintain constant communication with your manager, team leader(s) of the assignment, team manager, client partner or assignment manager to report trends that may be impacting the results. to document the minutes with key trends and errors for socializing during monthly quality meetings. participate in weekly meetings with clients to stay updated on rules and changes in processes. **to succeed in this role, you must**: live in bogotá, colombia. have an english level b2 - c1. additional languages is a plus. work in besedo. have high attention to detail. fashion knowledge is a plus. analytical thinking. planning and organizing skills. be flexible and able to make quick decisions in a dynamic environment. **be aware and reliable**: commitment is one of our core values!...
The role offers the opportunity to manage a comprehensive team for one of the leading websites. the team leader is responsible for the kpi results of the team guaranteeing coverage for the assignments and interaction documentation, as well as the individual performance. the team leader must ensure that all service levels and contractual kpis are met by guiding the team, maintaining motivation, establishing clear goals, and providing feedback in a consistent manner. **tasks**: - to establish clear expectations about results and behaviors for the team to comply with the required kpi´s. - to ensure that service levels are delivered, all decisions made must focus on maintaining a 100% functional operation. - to control the work environment and discipline by motivating the team and promoting engagement to ensure kpi´s achievement. - to analyze continually statistics to detect areas of opportunity in the daily operation to carry out proper and timely corrective measures. - to carry out monthly one-to-one´s meetings and weekly follow-ups on targets and feedback on expected performance and behaviors. - to review and evaluate shifts and skills from agents to guarantee required coverage. - to capture suggestions to improve tools and procedures and share with relevant functions to contribute to continuous process improvement. - to act as a besedo´s ambassador, leading by example and motivating the team to participate in the company´s activities and initiatives. - to interact with the clients/agents through the already-established channels to ensure proper communication and...
Are you interested in** finances**? are you proactive? are you analytical, assertive and driven to succeed? then we may have something for you! **about the company**: besedo empowers online forums, marketplaces, dating apps, communities and more to grow with trust by enabling their users to engage fearlessly with one another. since 2002, besedo has partnered with online businesses of all sizes across the globe, to help them create user trust, better quality content and better user experience in the digital world. in order to achieve this, besedo uses a combination of ai moderation, automated filters and human moderation. besedo also provides their partners with actionable insights related to both users and content, allowing them to adapt and evolve their product faster and stay competitive. with 7 offices across the world in sweden, france, germany, colombia, malaysia, malta, romania and 500 employees of more than 30 different nationalities, besedo global services ab is a global and multicultural company with real localization capabilities. besedo is now staffing up their sales team to grow their business and help more companies achieve good content quality and better user experience. **responsabilities**: - do the center accounting (bank reconciliations, records, accounting books, etc.) according to the current regulations to fulfill legal requirements and have efficient management of the assigned resources to the bogotá office. - manage the local budget following the respective procedure to ensure that it sticks to the designated area. - manage the cash of ...
Are you interested in** finances**? are you proactive? are you analytical, assertive and driven to succeed? then we may have something for you! **about the company**: besedo empowers online forums, marketplaces, dating apps, communities and more to grow with trust by enabling their users to engage fearlessly with one another. since 2002, besedo has partnered with online businesses of all sizes across the globe, to help them create user trust, better quality content and better user experience in the digital world. in order to achieve this, besedo uses a combination of ai moderation, automated filters and human moderation. besedo also provides their partners with actionable insights related to both users and content, allowing them to adapt and evolve their product faster and stay competitive. with 7 offices across the world in sweden, france, germany, colombia, malaysia, malta, romania and 500 employees of more than 30 different nationalities, besedo global services ab is a global and multicultural company with real localization capabilities. besedo is now staffing up their sales team to grow their business and help more companies achieve good content quality and better user experience. **responsabilities**: - do the center accounting (bank reconciliations, records, accounting books, etc.) according to the current regulations to fulfill legal requirements and have efficient management of the assigned resources to the bogotá office. - manage the local budget following the respective procedure to ensure that it sticks to the designated area. - manage the cash of ...
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