Who we are looking for as a customer account induction supervisor for colombia customer support induction department you will ensure trainees achieve the necessary sign off criteria before they join operational departments. ideal candidates will show a desire and passion to coach, develop and motivate others. this will include identifying development areas which will help the progression of team leaders and instructors and their day to day responsibilities. working as part of a team is essential, whilst being able to demonstrate adaptability and willingness to embrace new tasks within this diverse role. the ideal candidate will have a strong knowledge of existing procedures and policies for customer service and be currently working at team leader level or above. the position is full time and the successful applicant will be required to work monday to friday, 07:00 to 15:30. preferred skills and experience - excellent attention to detail. ability to work effectively under pressure. excellent knowledge of existing customer service processes and procedures. innovative approach with ability to suggest and drive change. passion for developing and coaching staff at all levels. good written and verbal communication skills in english read more read less main responsibilities ensuring the highest possible level of customer service is delivered through effective coaching and development of trainees. ensuring trainees are inducted and trained in line with agreed training plans and models. conducting regular meetings with new starters to check progress and ...
Who we are looking for as a customer support induction team leader you will be contributing to the continued growth of the customer support induction department. ideal candidates will have a strong knowledge of the policies and procedures relating to customer support induction and wider operational teams, motivation to manage and develop instructors, and will demonstrate enthusiasm to guide and support the trainees through the stages of their induction training. a basic knowledge of the customer support and customer support induction processes and procedures, as well as english/portuguese fluency is preferable but not essential. the position is full time and the successful applicant will be required to work monday to friday, 07:00 to 15:30. preferred skills and experience enthusiasm to provide an excellent service at all times to our customers. passion to develop people and invest in their success. ability to identify skills gaps and provide training options that meet the needs of the customer support induction department and the needs of the individual. excellent written and verbal communication skills. excellent organisation and prioritisation skills. self-motivation and ability to work effectively and efficiently under pressure. read more read less main responsibilities developing a team of instructors to ensure delivery of agreed training plans and models for the trainees. preparing and delivering coaching and feedback sessions, creating smart pdps for instructors. conducting regular live observations and meetings with trainees to check pro...
Innovación y desarrollo bet365 busca innovar y mantenerse al frente en la industria. nuestro equipo está comprometido con encontrar formas de mejorar constantemente y brindar experiencias únicas a nuestros clientes. nuestra compañía tiene como objetivo crear un ambiente positivo y colaborativo donde los empleados puedan crecer y desarrollarse. ofrecemos capacitación relevante desde el primer día de trabajo y oportunidades para adquirir nuevas habilidades y conocimientos. los candidatos seleccionados recibirán oportunidades de desarrollo continua y tendrán la posibilidad de contribuir a la innovación y mejora constante dentro de la organización....
Who we are looking for as a recruitment specialist, you will enjoy applying your tactical knowledge of recruitment to support the hiring across multiple operations groups for our bogota office. this is an exciting role in the attraction of the right profiles for the needs of the company. preferred skills and experience understanding of recruitment for high volume talent in a corporate or agency setting, preferably for customer service roles. knowledge of sourcing and employer branding tactics. demonstrable success as an advisor to hiring managers and colleagues, providing insight and feedback for process improvement opportunities. ability to multi-task and prioritize workload, with a delivery-based mind-set and ability to break down work and strive to deadlines. excellent communication and interpersonal skills. ability to thrive in a team environment and work collaboratively across the organization. knowledge in portuguese and english language read more read less main responsibilities partnering with key stakeholders to design and execute effective sourcing and hiring campaigns. providing quality hires and pipelining talent for operations team. developing talent pipelines and recruiting for variety of roles. managing postings on job boards and talent social channels including linkedin, indeed and the bet365 careers page. providing innovative ideas that enable us to attract passive candidates. proposing a selection process based on the required profile. taking part in the process of development and growth of the team members (recruitment coo...
Condiciones de trabajo el puesto de asesor de servicio al cliente bilingüe ofrece una excelente oportunidad para aquellos que buscan trabajar en un ambiente dinámico y diverso. se ofrecen beneficios competitivos, incluyendo salario competitivo, turnos de trabajo de 40 horas semanales (5 días), 20 días de vacaciones más días festivos, plan de bonificaciones, auxilio de transporte y oportunidades de desarrollo y crecimiento profesional. requisitos específicos comunicación verbal y escrita fluida/nativa en español y portugués brasileño. buenas habilidades de comunicación verbal y escrita en inglés. pasión por brindar un excelente servicio al cliente. excelentes habilidades de comunicación y trato con las personas....
Nuestro equipo: nuestra empresa está comprometida con brindar un servicio al cliente excepcional. buscamos personas motivadas y con pasión por el servicio al cliente que se unan a nuestro equipo. requisitos del puesto: comunicación verbal y escrita fluida en español. buenas habilidades de comunicación verbal y escrita en inglés. pasión por brindar un excelente servicio al cliente. habilidad para completar varias tareas a la vez. características del puesto: tipo de contrato: a tiempo completo. lugar de trabajo: bogotá. nivel de experiencia: entrada al mercado laboral....
Descripción del trabajo: "> nuestro equipo busca a un/a asesor/a de servicio al cliente multilingüe que se unirá a nuestro equipo de soporte al cliente. "> como parte de nuestro equipo, será responsable de brindar soporte a nuestros clientes de habla hispana y portugués brasileño a través de diferentes canales. "> la persona seleccionada deberá tener una buena comunicación y trato con las personas, así como ser capaz de manejar varias tareas a la vez. "> además, se espera que tenga motivación y capacidad para ser resolutivo y que pueda trabajar bajo presión. "> también se requiere que tenga conocimientos básicos de una computadora y pueda realizar cálculos. "> no hay experiencia previa necesaria en atención al cliente. "> otras responsabilidades incluyen: "> brindar soporte a nuestra base de clientes a través de diferentes canales. "> revisar y escalar las consultas de los clientes a sus superiores cuando sea necesario. "> proporcionar soporte a nuestra base de clientes a través de diferentes canales. "> beneficios: "> salario competitivo. "> turnos de trabajo de 40 horas semanales (5 días). "> 20 días de vacaciones más días festivos. "> opportunalades de desarrollo y crecimiento profesional. "> generoso plan de bonificaciones. "> auxilio de transporte....
Bet365 bogota, d.c., capital district, colombia as human resources administrator, you will join the hr team to provide support to operational stakeholders, working together to drive business growth in all steps of the employee life cycle. the human resources team is responsible for the life cycle of our people from application stage to exiting the business and beyond. based at our offices in bogota, you will support the delivery of a first class service to all our stakeholders. preferred skills, qualifications and experience detail oriented with strong commitment to follow through excellent relationships with stakeholder’s verbal and written communication fluent english and portuguese ability to recognise when issues need to escalate to an appropriate level proficiency with microsoft office applications, especially outlook, word and excel ability to communicate professionally, sensitively and discreetly both verbally and in writing results oriented person to meet deadlines minimum 8 months of experience working in a fast-paced human resources department previous experience or knowledge of labor regulation in brazil desirable main responsibilities ensuring the entire hiring process once receive the job offer details from the recruitment team processing new starter documentation and completing right to work checks in line with statutory requirements scheduling the medical checks of all the new starters and ensuring that the process is completed ensuring references and verification checks are carried out and recorded according to internal procedures managing the employee docum...
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