CUSTOMER RETENTION SPECIALIST

Get ai-powered advice on this job and more exclusive features. working hours: 8:30am - 5:30pm pst (you must be able to work in pacific standard time zone) overview our personal injury law firm based in los angeles, california, is seeking a dedicated client retention specialist to join our team. the role focuses on ensuring high levels of client satisfaction, resolving issues, and fostering long-term relationships with our clients. the ideal candidate will have a strong background in client satisfaction or customer service and be skilled in problem-solving, communication, and team collaboration. responsibilities client interaction: manage interactions with clients, handling difficult or dissatisfied clients professionally and empathetically. convert negative experiences into positive outcomes when possible. problem-solving and conflict resolution: address and resolve client complaints efficiently, prioritizing multiple client issues based on urgency and impact. communication skills: ensure clear and effective communication with clients. address unrealistic expectations and set appropriate boundaries when needed. client feedback and improvement: collect and analyze client feedback to identify areas for improvement. develop and implement strategies, including client satisfaction surveys, to enhance service quality. team collaboration: work closely with attorneys and staff to ensure consistent and high-quality client service. advocate for client needs and ensure their concerns are addressed within the organization. technical skills: utilize crm software to track client interact...