Here at bpo labs, we are looking for a skilled jr. software developer who will thrive on maintaining and enhancing core applications that drive company operations. this role involves tackling bug fixes, collaboratively adding new features, and managing tickets with a focus on working with internal tooling. the ideal candidate will have a strong understanding of web development technologies and best practices, as well as a passion for creating exceptional client experiences. key responsibilities - optimize web applications for maximum performance and scalability. - integrate, update, and optimize first and third-party api libraries. - analyze and address service bug report tickets, ensuring efficient resolution outcomes. - contribute to the codebase and manage version control using git. - collaborate with the development team to develop new features. - participate in an agile development team, producing fast-paced results. - stay updated on the latest industry trends, technologies, and best practices. qualifications - 2 years of relevant work experience. - diploma or bachelor’s degree in computer science, software engineering, or a related field. - strong proficiency in the mern stack and front-end development. - knowledge of ci/cd tools and ticket management systems like jira. - experience using git and contributing to repositories. - excellent problem-solving skills and attention to detail. - proven ability to work with stakeholders and understand diverse project requirements. - ability to estimate timelines accurately and manage personal workload effectively....
Pereira, onsite. about the role. as a customer service agent, you will be the first point of contact for our customers via calls, emails or chats. this position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. responsibilities: - provide effortless customer experiences regardless of the chosen modality. - build sustainable relationships and trust with customer accounts through open and interactive communication. - from a single interface handle all interactions from multiple channels. - troubleshoot and resolve customer issues & concerns using the most efficient resources and processes. - ensure customer satisfaction and maintain professional customer support. - handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - report all customer complaints for follow-up by appropriate department/personnel. - follow communication procedures, guidelines and policies. - perform successfully as a customer care omnichannel representative, while consistently meeting or exceeding quality expectations. candidate requirements: - proven call center or customer service experience preferred. - advanced english (b2 level or above). - strong soft skills and communication skills. - basic understanding of office and computer systems/software. - must have excellent organizational and multitasking skills. benefits: - competitive base salary with performance-based incentives. - opportuniti...
Barranquilla, colombia. - should be fluent in english & spanish and portugal (read and write). *should be willing to work in 24*7 work environment. we are seeking a trainer to guide and develop new hires, provide coaching to agents on the floor, and design and deliver impactful training programs. this role will focus on both existing and new processes, ensuring alignment with business needs and operational excellence. key accountability: - conduct batches: conduct nh, cross skill and up skill batches and ensure quality certification by meeting throughput, fcr and learning curve targets - training performance: end to end responsibility of training deliverables like throughput, certification, early production performance, etc. - reporting: ensure all training reports including internal stakeholder and clients should be shared on time accurately - review: should be able to create review decks, present them and maintain action registry for closure of open items - content creation: should be able to conduct tni (training need identification) and make changes in training plan accordingly - knowledge management: ensure floor agents go through timely monthly check, floor refreshers, etc. - stakeholder management: should be able to manage internal communication with peers, stakeholders - client management: should be able to manage client communication with clients which will include reports, reviews, audits, etc. - coordination: coordination within and outside team to ensure activities and run smoothly. work experience: - travel experience: +3 years - training experience...
Data specialist the data specialist is responsible for applying data tools to collect, cleanse, present structured and unstructured data for analysis and reporting. the person will assist in data project management with various levels of the organization. responsibilities and duties: - perform quality checks at various stages of the research to ensure accuracy, and to avoid errors or mistakes; including: checking programmed surveys for logic and precision - regularly liaise with internal team to ensure all relevant project information is fully obtained before the project goes into field; - log sample information and accurately generate sample inventory reports into database; - verify all incoming samples comply with in-house methodology and sops - monitoring and reviewing the quality of data collected to ensure samples and quotas meet the project plan - supporting in developing and reviewing of client final data file deliverables, and all other reports requested by the operations team required skills: - university degree with 1-2 years of relevant work experience (fresh graduates welcomed) - advanced excel skills and experience (vlookup, countif, conditional formatting and etc) - experience in handling over large datasets (e.g. over 10,000 row and 100 columns) - spss, sas, or related statistical analysis software experience - crosstabulation software experience (e.g. wincross) - ability to collect, analyze, manipulate, use data visualization techniques - strong attention to detail, data accuracy, and organization skills - ability to communicate clearly and effectively ...
Popayan. about the role. as a customer service agent, you will be the first point of contact for our customers via calls, emails or chats. this position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. responsibilities: - provide effortless customer experiences regardless of the chosen modality. - build sustainable relationships and trust with customer accounts through open and interactive communication. - from a single interface handle all interactions from multiple channels. - troubleshoot and resolve customer issues & concerns using the most efficient resources and processes. - ensure customer satisfaction and maintain professional customer support. - handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - report all customer complaints for follow-up by appropriate department/personnel. - follow communication procedures, guidelines and policies. - perform successfully as a customer care omnichannel representative, while consistently meeting or exceeding quality expectations. candidate requirements: - proven call center or customer service experience preferred. - advanced english (b2 level or above). - strong soft skills and communication skills. - basic understanding of office and computer systems/software. - must have excellent organizational and multitasking skills. benefits: - competitive base salary with performance-based incentives. - opportunities for c...
We are seeking a senior software engineer with expertise in aws/serverless infrastructure. as a senior engineer, you will collaborate with canadian development engineers to plan, design, and deliver new projects. your responsibilities include cross-functional team collaboration, mentoring junior engineers on best practices, and writing, reviewing, and maintaining high-quality code. key responsibilities - contribute to software design and architectural planning. - develop highly scalable, efficient, and robust applications. - implement aws lambda microservices to integrate existing a.i. modules. - ensure code quality, best practices, and maintainability. - work with ci/cd pipelines and related tooling. - review peer code and resolve complex technical issues. - participate in an agile development team, producing fast-paced results. - stay updated on the latest industry trends, technologies, and best practices. qualifications - bachelor’s degree in computer science, software engineering, or a related field. - 5 years of experience in senior roles (sr software engineer, lead, architect) leading, building, and scaling large tools and systems. - strong proficiency in git, aws services, ci/cd tooling, iac, and kubernetes/docker/ecs. - proven ability to work with stakeholders and translate diverse project requirements into technical solutions. - excellent problem-solving skills and attention to detail. - familiarity with agile methodologies (a plus). tech stack core experience required: - mern stack, postgresql, golang, docker. nice-to-have experience in: - python, ...
As a sr snowflake developer, you will play a crucial role in designing, developing, and maintaining our data warehouse solutions using snowflake. you will collaborate closely with cross-functional teams to understand data requirements, implement efficient data models, and ensure the scalability, reliability, and performance of our data platform. your responsibilities will include: responsibilities: - designing and developing snowflake data models, schemas, and pipelines to support business needs and data analytics requirements. - optimizing snowflake databases and queries for performance and scalability. - implementing etl processes to ingest, transform, and load data from various sources into snowflake. - developing and maintaining data pipelines using snowflake's features such as snowpipe, tasks, and streams. - collaborating with data engineers, analysts, and stakeholders to understand data requirements and implement solutions that meet business objectives. - troubleshooting and resolving data-related issues, ensuring data integrity and consistency. - staying updated on the latest snowflake features, best practices, and industry trends, and incorporating them into our data architecture and processes. knowledge, skills & abilities: - bachelor's degree in computer science, engineering, or related field. - proven experience as a snowflake developer or similar role, with a strong understanding of snowflake's architecture, features, and capabilities. - proficiency in sql, with experience in writing complex queries, stored procedures, and user-defined functions in snowflake...
Opening available for barranquilla we are looking customer-oriented care representative. this position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. the customer service agent is responsible for handling customer voice and email interactions. responsibilities: - provide effortless customer experiences regardless of the chosen modality. - build sustainable relationships and trust with customer accounts through open and interactive communication. - from a single interface handle all interactions from multiple channels. - troubleshoot and resolve customer issues & concerns using the most efficient resources and processes. - ensure customer satisfaction and maintain professional customer support. - handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - report all customer complaints for follow-up by appropriate department/personnel. - follow communication procedures, guidelines and policies. - perform successfully as a customer care omnichannel representative, while consistently meeting or exceeding quality expectations. requirements: - proven call center or customer service experience preferred. - advanced english (b2 level or above). - full time availability to work on-site. - strong soft skills and communication skills. - basic understanding of office and computer systems/software. - must have excellent organizational and multitasking skills....
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