Colombia (remote) **position details**: **location**: colombia / remote (from colombia) **department**: training & development **reports to**: training manager **percentage of travel**: less than 10% ***: broadvoice is looking for a product trainer to join our team. you’ll play a vital role in connecting our customers to broadvoice products and services. whether you’re helping new customers make a smooth conversion to the broadvoice software or supporting existing customers with ongoing product training, you’ll create brilliant experiences that empower customers with the tools to be successful. if you are passionate about technology and can communicate complex technical information to a varied audience, we want to talk to you! **your day-to-day**: - facilitate training for customers and new employees in latin america and the united states. - serve as a brand ambassador for broadvoice by knowing our products inside and out, living our core values, and delivering a positive training experience. - work with service delivery and sales teams to understand the training needs of customers and partners. - assist the training manager in developing training materials such as slide decks, videos, interactive content, and print materials and set up demo accounts. - effectively translate broadvoice’s customer education curriculum into structured, interactive learning experiences. - track training milestones, activity, and customer feedback in the salesforce crm. - leverage customer and employee training insights to inform product, business support, customer experie...
**location**: remote, in bogotá **department**: business **reports to**: business consulting manager ***: we are seeking a highly qualified **business consultant** to join our team. this role is essential in identifying process optimization opportunities through artificial intelligence within our ccaas solutions. the consultant will guide clients through the implementation of these solutions, leveraging their expertise in ai, technology sales, and process improvement. **your day-to-day**: - identify areas for improvement and business expansion using ai and emerging technologies. - develop and implement digital transformation strategies to optimize contact center processes. - provide technical support and guidance to clients during the integration of ai-based solutions. - collaborate with internal teams to ensure the successful execution of projects and achievement of client objectives. - conduct market and competitive analysis to identify growth opportunities. - stay updated on industry trends and advanced technologies to continuously enhance the solutions offered. - engage in effective communication, client relationship management, and negotiations to exceed client expectations. **what you bring to the team**: - demonstrable experience in consulting and technology sales focused on customer needs. - proven experience with ai and machine learning solutions, such as virtual agents, sentiment analysis, and quality assurance, with a focus on driving commercial benefits. - familiarity with customer service processes and ccaas platforms, crms, erps; experie...
Position summary: are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of services. responsibilities include but are not limited to product verification, services configuration, management of order movement within order/provisioning management systems, customer/vendor/partner communications, organization of internal teams associated with order processing, manage escalations, and effectively schedule all deliverables for a successful customer onboarding. broadvoice’s primary service offerings include voip, data, & internet. this position requires a strong independent work ethic, proficient time management skills, and the ability to multitask in a dynamic work environment. this role will support our us based clients and english language proficiency is required. key responsibilities: utilizing salesforce, analyze order documentation for thoroughness and accuracy, confirming that all required documentation is available. identify and comm...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team. in this role, you will work independently to manage the design and implementation of customers applications from assigned sales orders. you will be vital for the successful implementation of new and existing customer services as the single point of contact, from contract execution to fulfillment of services. r...
Join to apply for the service coordinator role at broadvoice 1 day ago be among the first 25 applicants join to apply for the service coordinator role at broadvoice get ai-powered advice on this job and more exclusive features. about broadvoice | gocontact about broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for an experienced service coordinator to join our growing team....
Join to apply for the account executive role at broadvoice 3 days ago be among the first 25 applicants join to apply for the account executive role at broadvoice about broadvoice | gocontact about broadvoice | gocontact at broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for a talented and competitive account executive to join our growing team. in this role, you will act as a hunter and play a funda...
At broadvoice | gocontact, we believe that exceptional customer experience is the cornerstone of business success. our ai-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues. our holistic approach to cx sets us apart in the market. we don’t just provide software. we offer a proven cx framework backed by hands-on support. and our platform was built to be easy to deploy, intuitive to use, and scalable without chaos. every role in our company contributes to our mission of providing and creating exceptional experiences. whether you’re in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. collaboration, innovation, and a shared commitment to excellence define our culture. position summary are you passionate about creating meaningful connections? well, we are, too. in fact, we are committed to finding new ways to help people connect with what’s important to them. it starts with the connections we create with each other. those relationships fuel the innovative tools we build for our partners and customers. broadvoice is looking for a talented and competitive account executive to join our growing team. in this role, you will act as a hunter and play a fundamental role in achieving our ambitious customer acquisition and revenue growth goals. if you are comfortable running outbound campaigns to generate new business, working with partners, generating interest, qualifying prospects and partners, and c...
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