PLAYER OPERATIONS SPECIALIST

Full Time Tiempo completo

About b2spin we are b2spin, and we are dedicated to delivering the best free-to-play social casino and gaming experiences by creating captivating, engaging, and unique products that are accessible to everyone. we have built a team of talented professionals from all over the globe, who are working to continually improve the experiences of our players. we are not looking to just be part of the industry, but to revolutionize it. role overview as an ops specialist, you will be accountable for conducting account verification, detecting and preventing fraudulent activities, processing player redemptions and maintaining compliance with company policies and procedures.
areas of responsibility early detection and prevention of fraudulent accounts and suspicious transactions through comprehensive analysis and review of transactional data. reviewing transaction reports for suspicious activity and performing investigations to identify fraudulent activity or other anomalies. conducting kyc (know your customer) procedures to verify customer identities and assess risk levels, including processing of kyc profiles and conducting enhanced due diligence (edd) reviews on high-risk customers. ensuring document integrity and compliance with policies and best practices, while coordinating with relevant teams for further handling of potential risks. managing the entire payments operations process, including receiving, processing, verifying, and reconciling redemptions, as well as making decisions regarding account closures and reward declines. assisting other departments with...