The role of the client support manager is for colombia, remote only. this role consist of delivering outstanding customer service to our clients by providing exceptional support and creating positive experiences. the client support manager manages customer inquiries across a variety of channels and will respond to incoming requests quickly and fully solve client issues directly or through partnering with other cadex departments. by providing outstanding experience for clients, the client support manager will improve client experience and retention. primary job duties 1. address and resolve client questions or requests by directly handling these issues or working collaboratively with other departments. 2. maintain proactive contact with core clients and support the cx team for the purpose of ensuring excellent client satisfaction. 3. support sales and cx when required in identifying opportunities to grow or cross-sell other business services. 4. support client onboarding and claim submission process; set up client web-portal, schedule and conduct web demo training, communicate and document client’s handling procedures in cadex collections application (dragon) and relay necessary information to the operations team 5. monitor and maintain records in crm ticketing system (salesforce service cloud), including the assurance of prompt response and resolution. secondary job duties ® support the sales and cx teams by acting as a resource for them in servicing new and existing clients ® act as liaison between clients, and internal departments, and vendors. ® present informa...
The role of the client support manager is for colombia, remote only. this role consist of delivering outstanding customer service to our clients by providing exceptional support and creating positive experiences. the client support manager manages customer inquiries across a variety of channels and will respond to incoming requests quickly and fully solve client issues directly or through partnering with other cadex departments. by providing outstanding experience for clients, the client support manager will improve client experience and retention. **primary job duties** 1. address and resolve client questions or requests by directly handling these issues or working collaboratively with other departments. 2. maintain proactive contact with core clients and support the cx team for the purpose of ensuring excellent client satisfaction. 3. support sales and cx when required in identifying opportunities to grow or cross-sell other business services. 5. monitor and maintain records in crm ticketing system (salesforce service cloud), including the assurance of prompt response and resolution. **secondary job duties** ® support the sales and cx teams by acting as a resource for them in servicing new and existing clients ® act as liaison between clients, and internal departments, and vendors. ® present information about our services and procedures to clients, potential clients, and others either in-person, via telephone, or web demonstration. ® assist in contributing ideas to support client experience surveys and engage in subsequent internal reporting and follow...
Job title: senior data architect – fintech data lakes location: remote department: enterprise data & analytics / technology reports to: chief data officer (cdo) or head of data engineering about the role we are seeking a highly experienced senior data architect to lead the architecture and governance of our fintech data platforms, spanning google cloud platform (gcp) for real-time production systems and azure for regulatory and business reporting. this role is critical to building secure, governed, and scalable data lakes that support both operational finance systems and strategic analytics. you will be responsible for designing robust data architectures that ingest, process, and govern both structured data (e.g., transactions, accounts, ledgers) and unstructured data (e.g., scanned documents, kyc images, pdfs, voice logs)—ensuring compliance with financial regulations and enabling insights across the organization. key responsibilities data lake & architecture strategy - architect and maintain gcp-based production data lakes for real-time transactional ingestion and processing (e.g., payment processing, kyc, fraud detection). - design azure-based reporting data lakes for bi, regulatory, and financial reporting workloads (e.g., ledger audits, compliance reports). - build multi-zone lake structures (raw, refined, curated) across both clouds, incorporating schema evolution, data contracts, and role-based access control. - financial data modeling & pipeline design - model financial datasets (ledger data, user profiles, transactions, pricing) using dimensional,...
**position title**:bilingual operational support **language (s)**:all applicants must speak fluent english. any other language is a plus **contract type**:labor / indefinite terms **equip. required**:computer 8gb ram / windows 11 or later / internet speed 30 mb **job start date**:immediate **location**:remote **country**:colombia **hours**:8:00 am to 5:00 pm us cst monday to friday flexible schedule based on business needs **reports to**:operational support manager **company overview** d&s; global solutions provides world-class order-to-cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. d&s; global solutions was founded in 1997, headquarters: austin, tx. current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several fortune 100 companies. d&s; teams are in north america, latam, emea and asia providing services into over 190 countries for our clients. the operational support conducts an interface within the operations team (collections / accounts receivable agent) and the client. **essential duties and responsibilities include the following**: - reviewing ops requests to the client for accuracy and content - ensure new tickets are sent to the client in a timely manner - following up with the client on open tickets - escalating aged tickets to client management for assistance - reviewing client systems to self-serve ops requests where we have a...
**position title**:bilingual operational support **language (s)**:all applicants must speak fluent english. any other language is a plus **contract type**:labor / indefinite terms **equip. required**:computer 8gb ram / windows 11 or later / internet speed 30 mb **job start date**:immediate **location**:remote **country**:colombia **hours**:8:00 am to 5:00 pm us cst monday to friday flexible schedule based on business needs **reports to**:operational support manager **company overview** d&s; global solutions provides world-class order-to-cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. d&s; global solutions was founded in 1997, headquarters: austin, tx. current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several fortune 100 companies. d&s; teams are in north america, latam, emea and asia providing services into over 190 countries for our clients. the operational support conducts an interface within the operations team (collections / accounts receivable agent) and the client. **essential duties and responsibilities include the following**: - reviewing ops requests to the client for accuracy and content - ensure new tickets are sent to the client in a timely manner - following up with the client on open tickets - escalating aged tickets to client management for assistance - reviewing client systems to self-serve ops requests where we have a...
Job title: senior data architect – fintech data lakes location: remote department: enterprise data & analytics / technology reports to: chief data officer (cdo) or head of data engineering about the role we are seeking a highly experienced senior data architect to lead the architecture and governance of our fintech data platforms, spanning google cloud platform (gcp) for real-time production systems and azure for regulatory and business reporting. this role is critical to building secure, governed, and scalable data lakes that support both operational finance systems and strategic analytics. you will be responsible for designing robust data architectures that ingest, process, and govern both structured data (e.g., transactions, accounts, ledgers) and unstructured data (e.g., scanned documents, kyc images, pdfs, voice logs)—ensuring compliance with financial regulations and enabling insights across the organization. key responsibilities data lake & architecture strategy - architect and maintain gcp-based production data lakes for real-time transactional ingestion and processing (e.g., payment processing, kyc, fraud detection). - design azure-based reporting data lakes for bi, regulatory, and financial reporting workloads (e.g., ledger audits, compliance reports). - build multi-zone lake structures (raw, refined, curated) across both clouds, incorporating schema evolution, data contracts, and role-based access control. - financial data modeling & pipeline design - model financial datasets (ledger data, user profiles, transactions, pricing) using dimensional,...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo