P948 - OPS SUPPORT REPRESENTATIVE

**position title**:bilingual operational support **language (s)**:all applicants must speak fluent english. any other language is a plus **contract type**:labor / indefinite terms **equip. required**:computer 8gb ram / windows 11 or later / internet speed 30 mb **job start date**:immediate **location**:remote **country**:colombia **hours**:8:00 am to 5:00 pm us cst monday to friday flexible schedule based on business needs **reports to**:operational support manager **company overview** d&s; global solutions provides world-class order-to-cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. d&s; global solutions was founded in 1997, headquarters: austin, tx. current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several fortune 100 companies. d&s; teams are in north america, latam, emea and asia providing services into over 190 countries for our clients. the operational support conducts an interface within the operations team (collections / accounts receivable agent) and the client. **essential duties and responsibilities include the following**: - reviewing ops requests to the client for accuracy and content - ensure new tickets are sent to the client in a timely manner - following up with the client on open tickets - escalating aged tickets to client management for assistance - reviewing client systems to self-serve ops requests where we have a...