CUSTOMER SUCCESS & TECHNICAL SUPPORT ENGINEER | JCF-681

Experience level: mid-level (4+ years) location: colombia (bilingual – spanish: native, english: highly proficient) professional summary: experienced customer success professional with over four years of hands-on involvement in software support, technical project coordination, and requirement engineering. adept at bridging the gap between customers and engineering teams, andrea excels in solving technical challenges, managing customer expectations, and driving product improvements. key responsibilities: - provide advanced product and software support for users across platforms. - analyze and resolve technical issues involving sql, oracle, and linux-based environments. - manage and configure application parameters, server settings, and yml files. - implement and document customer requests through configuration updates and sql scripting. - coordinate with internal engineering teams to enhance system functionality and performance. - engage directly with customers to troubleshoot issues and ensure high satisfaction. - support requirement gathering, functional documentation, and prototype development. - ensure compliance with slas and track performance through management reports. technical skills: - databases: sql, oracle, mysql - scripting & development: javascript, visual basic - version control & environments: git, linux (centos), azure - process tools: crm, bpm, agile, scrum - languages: spanish (native), english (b2+/c1 – highly proficient) ideal candidate attributes: - strong problem-solving capabilities and attention to detail. - excellen...