Adcomm mdu sas is seeking a dedicated and customer-focused professional to join our team in cali as a customer experience specialist. in this essential role, you will contribute to delivering exceptional service, ensuring customer satisfaction, and driving business growth. if you excel in communication, are committed to providing outstanding service, and thrive in a dynamic work environment, we encourage you to apply and become part of our amazing team key responsibilities: record and process confidential customer information, including payments and account creation. handle assigned calls and provide support for service operations. respond promptly to customer inquiries and proactively resolve complaints. demonstrate in-depth product knowledge to offer effective customer support. process orders, forms, requests, and maintain accurate records of customer interactions. contact potential customers via phone and email, utilizing crm tools for follow-ups. conduct cross-selling and up-selling to maximize sales opportunities. elaborate weekly kpi’s reports attend training sessions to stay updated on new products and service offerings. proactively inform customers about new products, services, and company policies. requirements: previous experience in customer service and/or sales roles is preferred. advanced english level (c1) empathetic and customer-focused mindset. detail-oriented with excellent organizational skills. proficiency in using crm systems and other relevant software. willingness to adapt to a fast-paced and dynamic work environment. no...
Descripción: en celerity fiber estamos en la búsqueda de un analista de marketing y datos analítico, proactivo y orientado a resultados para fortalecer nuestro equipo comercial en la ciudad de cali. el candidato ideal debe contar con formación en áreas de mercadeo, ingeniería industrial, economía o afines, dominio avanzado de excel y experiencia en el análisis de datos. será responsable de transformar datos en información clave para optimizar campañas, segmentar clientes, apoyar decisiones de precios y contribuir directamente al crecimiento del negocio a través de estrategias basadas en datos. responsabilidades: estrategia de costos y precios desarrollar y evaluar estructuras de precios alineadas con la demanda del mercado y la rentabilidad del cliente. monitorear los costos de campañas y promociones, asegurando el cumplimiento de objetivos de roi. crear paquetes de servicios personalizados y hacer seguimiento a la rentabilidad por propiedad y segmento de cliente. inteligencia de mercado y competencia analizar tendencias de mercado, precios de la competencia y cambios en la demanda para mantener a celerity fiber competitiva y adaptable. realizar análisis de segmentación y posicionamiento para apoyar las estrategias de targeting. comportamiento y segmentación del cliente analizar el engagement, retención, oportunidades de upselling y patrones de compra de los clientes. segmentar la base de clientes para identificar grupos de alto valor y personalizar las ofertas de marketing. traducir los insights en estrategias accionables para los equipos de ventas, pro...
Celerity fiber s.a.s (colombia office) is seeking a highly motivated and customer-centric individual to join our team in cali as a customer experience specialist. as a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. if you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply. responsibilities: record and process confidential customer information, including payments and account creation. handle assigned calls and provide support for service operations. respond promptly to customer inquiries and proactively resolve complaints. demonstrate in-depth product knowledge to offer effective customer support. process orders, forms, requests, and maintain accurate records of customer interactions. contact potential customers via phone and email, utilizing crm tools for follow-ups. conduct cross-selling and up-selling to maximize sales opportunities. report weekly on sales goals, objectives, and achievements. attend training sessions to stay updated on new products and service offerings. proactively inform customers about new products, services, and company policies. requirements: previous experience in customer service and/or sales roles is preferred. advanced english level (c1) empathetic and customer-focused mindset. detail-oriented with excellent organizational skills. proficiency in using crm systems and other relevant software. willingness to adap...
Customer experience specialist - cali, colombia - on site adcomm mdu sas is seeking a dedicated and customer-focused professional to join our team in cali as a customer experience specialist. in this essential role, you will contribute to delivering exceptional service, ensuring customer satisfaction, and driving business growth. if you excel in communication, are committed to providing outstanding service, and thrive in a dynamic work environment, we encourage you to apply and become part of our amazing team. key responsibilities: record and process confidential customer information, including payments and account creation. handle assigned calls and provide support for service operations. respond promptly to customer inquiries and proactively resolve complaints. demonstrate in-depth product knowledge to offer effective customer support. process orders, forms, requests, and maintain accurate records of customer interactions. contact potential customers via phone and email, utilizing crm tools for follow-ups. conduct cross-selling and up-selling to maximize sales opportunities. prepare weekly kpi reports. attend training sessions to stay updated on new products and service offerings. proactively inform customers about new products, services, and company policies. requirements: previous experience in customer service and/or sales roles is preferred. advanced english level (c1). empathetic and customer-focused mindset. detail-oriented with excellent organizational skills. proficiency in using crm systems and relevant software. willingness to adapt to a fast-paced and dynamic w...
Customer experience specialist - cali, colombia - on site adcomm mdu sas is seeking a dedicated and customer-focused professional to join our team in cali as a customer experience specialist. in this essential role, you will contribute to delivering exceptional service, ensuring customer satisfaction, and driving business growth. if you excel in communication, are committed to providing outstanding service, and thrive in a dynamic work environment, we encourage you to apply and become part of our amazing team. key responsibilities: record and process confidential customer information, including payments and account creation. handle assigned calls and provide support for service operations. respond promptly to customer inquiries and proactively resolve complaints. demonstrate in-depth product knowledge to offer effective customer support. process orders, forms, requests, and maintain accurate records of customer interactions. contact potential customers via phone and email, utilizing crm tools for follow-ups. conduct cross-selling and up-selling to maximize sales opportunities. elaborate weekly kpi reports. attend training sessions to stay updated on new products and service offerings. proactively inform customers about new products, services, and company policies. requirements: previous experience in customer service and/or sales roles is preferred. advanced english level (c1). empathetic and customer-focused mindset. detail-oriented with excellent organizational skills. proficiency in using crm systems and other relevant software. willingness to adapt to a fast-paced a...
Customer experience specialist - cali, colombia - on site adcomm mdu sas is seeking a highly motivated and customer-centric individual to join our team in cali as a customer experience specialist. as a key member of our customer experience department, you will play a crucial role in ensuring exceptional customer satisfaction and driving sales growth. if you are passionate about delivering outstanding service, possess excellent communication skills, and thrive in a dynamic environment, we invite you to apply. responsibilities: record and process confidential customer information, including payments and account creation handle assigned calls and provide support for service operations respond promptly to customer inquiries and proactively resolve complaints demonstrate in-depth product knowledge to offer effective customer support process orders, forms, requests, and maintain accurate records of customer interactions contact potential customers via phone and email, utilizing crm tools for follow-ups conduct cross-selling and up-selling to maximize sales opportunities report weekly on sales goals, objectives, and achievements attend training sessions to stay updated on new products and service offerings proactively inform customers about new products, services, and company policies requirements: previous experience in customer service and/or sales roles is preferred advanced english level (c1) empathetic and customer-focused mindset detail-oriented with excellent organizational skills proficiency in using crm systems and other relevant software willingness to adapt to a fas...
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