ASSOCIATE, SALES OPERATIONS

Full time Tiempo completo

As the global leader in high-speed connectivity, ciena is committed to a people-first approach. our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. we’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. we are seeking a motivated and detail-oriented sales operations associate in bogota, colombia to join our growing team. in this role, you will support the sales team by streamlining processes, maintaining data accuracy, generating reports, and helping to drive operational efficiency. this is an excellent entry-level opportunity for individuals interested in telecom and looking to develop a career in sales support, analytics, or business operations. key responsibilities: support the sales team with day-to-day administrative tasks and data entry. coordinating with external process required for customers and for the legal local compliance. maintain and update customer records and sales data in crm systems (e.g., salesforce). generate and distribute routine and ad-hoc sales reports and dashboards. assist in tracking sales performance, kpis, and pipeline metrics. assist in coordinating sales meetings, training, and onboarding new sales team members. collaborate with cross-functional teams (e.g., marketing, finance, customer support) to ensure smooth sales processes. identify areas for process improvement and contribute to operational efficiency initiatives. ensure pricing, quoting, and order processing ...