We’re looking for a strategic customer success manager to join our growing latam team and help our clients succeed with a technically advanced product in a high-stakes industry. this is a high-impact, individual contributor role focused on strategic ...
We’re looking for a strategic customer success manager to join our growing latam team and help our clients succeed with a technically advanced product in a high-stakes industry. this is a high-impact, individual contributor role focused on strategic account management in a highly technical and evolving space, with possibilities for evolution with more strategic responsibilities. as a csm for latam at cleafy, you will work directly with some of the region’s top financial institutions to drive product adoption, shape fraud prevention strategies, and ensure long-term client satisfaction. we are looking for someone who thrives on complexity, is comfortable engaging with technical environments, and understands how to turn insights into customer value. this role requires both strategic thinking and hands-on initiative—you will be at the forefront of client relationships, acting as the key point of contact for strategic guidance and technical understanding. success in this role means taking full ownership of your portfolio: from onboarding and value realization to supporting renewals and expansions in close partnership with sales. you will also play a key part in strengthening our internal processes and ensuring the latam customer experience is both scalable and best-in-class. if you’re motivated by impact, eager to dive into technical topics, and excited about shaping the future of digital fraud prevention in latam, we’d love to meet you. your key responsibilities customer lifecycle management own end-to-end customer onboarding, driving adoption, maturity, value realization, an...
We’re looking for a strategic customer success managerto join our growing latam team and help our clients succeed with atechnically advanced product in a high-stakes industry. this is ahigh-impact, individual contributor role focused on strategicaccount management in a highly technical and evolving space, withpossibilities for evolution with more strategic responsibilities.as a csm for latam at cleafy, you will work directly with some ofthe region’s top financial institutions to drive product adoption,shape fraud prevention strategies, and ensure long-term clientsatisfaction. we are looking for someone who thrives on complexity,is comfortable engaging with technical environments, andunderstands how to turn insights into customer value. this rolerequires both strategic thinking and hands-on initiative—you willbe at the forefront of client relationships, acting as the keypoint of contact for strategic guidance and technicalunderstanding. success in this role means taking full ownership ofyour portfolio: from onboarding and value realization to supportingrenewals and expansions in close partnership with sales. you willalso play a key part in strengthening our internal processes andensuring the latam customer experience is both scalable andbest-in-class. if you’re motivated by impact, eager to dive intotechnical topics, and excited about shaping the future of digitalfraud prevention in latam, we’d love to meet you. your keyresponsibilities - customer lifecycle management - own end-to-endcustomer onboarding, driving adoption, maturity, value realization,and retention with proact...
We’re looking for a strategic customer success managerto join our growing latam team and help our clients succeed with atechnically advanced product in a high-stakes industry. this is ahigh-impact, individual contributor role focused on strategicaccount management in a highly technical and evolving space, withpossibilities for evolution with more strategic responsibilities. as a csm for latam at cleafy, you will work directly with some ofthe region’s top financial institutions to drive product adoption,shape fraud prevention strategies, and ensure long-term clientsatisfaction. we are looking for someone who thrives on complexity,is comfortable engaging with technical environments, andunderstands how to turn insights into customer value. this rolerequires both strategic thinking and hands-on initiative—you willbe at the forefront of client relationships, acting as the keypoint of contact for strategic guidance and technicalunderstanding. success in this role means taking full ownership ofyour portfolio: from onboarding and value realization to supportingrenewals and expansions in close partnership with sales. you willalso play a key part in strengthening our internal processes andensuring the latam customer experience is both scalable andbest-in-class. if you’re motivated by impact, eager to dive intotechnical topics, and excited about shaping the future of digitalfraud prevention in latam, we’d love to meet you. your keyresponsibilities - customer lifecycle management - own end-to-endcustomer onboarding, driving adoption, maturity, value realization,and retention with pr...
We’re looking for a strategic customer success managerto join our growing latam team and help our clients succeed with atechnically advanced product in a high-stakes industry. this is ahigh-impact, individual contributor role focused on strategicaccount management in a highly technical and evolving space, withpossibilities for evolution with more strategic responsibilities.as a csm for latam at cleafy, you will work directly with some ofthe region’s top financial institutions to drive product adoption,shape fraud prevention strategies, and ensure long-term clientsatisfaction. we are looking for someone who thrives on complexity,is comfortable engaging with technical environments, andunderstands how to turn insights into customer value. this rolerequires both strategic thinking and hands-on initiative—you willbe at the forefront of client relationships, acting as the keypoint of contact for strategic guidance and technicalunderstanding. success in this role means taking full ownership ofyour portfolio: from onboarding and value realization to supportingrenewals and expansions in close partnership with sales. you willalso play a key part in strengthening our internal processes andensuring the latam customer experience is both scalable andbest-in-class. if you’re motivated by impact, eager to dive intotechnical topics, and excited about shaping the future of digitalfraud prevention in latam, we’d love to meet you. your keyresponsibilities - customer lifecycle management - own end-to-endcustomer onboarding, driving adoption, maturity, value realization,and retention with proact...
We are looking for a product support specialist to empower our customers in making the most of cleafy’s product and services. as a key member of our customer-facing team, you will be the first point of contact for our clients, addressing their questions, recommending tailored solutions, and guiding them through features and functionalities. this role is essential to delivering an outstanding client experience, ensuring every interaction reflects cleafy’s commitment to excellent customer support. your responsibilities will contribute directly to building trust and satisfaction with our clients, both during and after the sales process. to excel in this position, you should be a strong communicator who can foster positive client relationships. prior experience with help desk software and ticket management practices is a bonus but not mandatory—we value a proactive attitude and a passion for technology. if you are tech-savvy and thrive on solving problems and taking initiative, and you are committed to going above and beyond to delight customers, we’d love to have you on board! working at cleafy means being part of a group of people that support, respect, and inspire one another, no matter what. that's why we have been certified by great place to work® (find our page on bit.ly/bestworkplace-cleafy). we are changing the status quo in fighting online fraud, and we need great people for that. do you have what it takes to be part of the cleafy family? **responsibilities**: **ticket management & issue resolution** - handle incoming client support tickets, ensurin...
We’re looking for a strategic customer success managerto join our growing latam team and help our clients succeed with atechnically advanced product in a high-stakes industry. this is ahigh-impact, individual contributor role focused on strategicaccount management in a highly technical and evolving space, withpossibilities for evolution with more strategic responsibilities. as a csm for latam at cleafy, you will work directly with some ofthe region’s top financial institutions to drive product adoption,shape fraud prevention strategies, and ensure long-term clientsatisfaction. we are looking for someone who thrives on complexity,is comfortable engaging with technical environments, andunderstands how to turn insights into customer value. this rolerequires both strategic thinking and hands-on initiative—you willbe at the forefront of client relationships, acting as the keypoint of contact for strategic guidance and technicalunderstanding. success in this role means taking full ownership ofyour portfolio: from onboarding and value realization to supportingrenewals and expansions in close partnership with sales. you willalso play a key part in strengthening our internal processes andensuring the latam customer experience is both scalable andbest-in-class. if you’re motivated by impact, eager to dive intotechnical topics, and excited about shaping the future of digitalfraud prevention in latam, we’d love to meet you. your keyresponsibilities - customer lifecycle management - own end-to-endcustomer onboarding, driving adoption, maturity, value realization,and retention with pr...
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