(QM-010) | GLOBAL TECHNICAL SUPPORT ENGINEER COLOMBIA

Comap is looking for a bilingual (spanish & english) global technical support engineer to join our growing team. we are looking for energetic, passionate and customer service driven individuals to join our team in colombia. your main aim will be to provide a high level of technical support to our customers, as we strive to deliver best in class products, services and ongoing support. this position will support the entire america's region, including latam, us and canada. only resumes submitted in english will be considered. your daily work will include the following: frontline customer support that resolves technical issues for all comap llc products respond to customer's technical inquiries and provide input regarding solutions test and analyze equipment failures to evaluate cause and determine corrective actions support operations by controlling the release of product designs and processes, within production communicate effectively and professionally with customers via telephone and email take ownership of technical issues within the organization and communicate on behalf of the customer assist in the assessment of problematic areas and suggest additional products/services that are helpful to the customer diagnose, differentiate and convey hardware and software non-conformances maintain proficiency amongst the entire comap llc product lines quality awareness and the ability to identify future malfunctions, defects and problems what we expect from you: candidate must be bilingual (spanish & english) as degree in mechanical or electrical engineering or 2-3 years of expe...