Job title: supervisor, planning & scheduling job description the role of a supervisor wfm involves overseeing the real-time team and maintaining internal policies and procedures. this position supports operations and rta analysts in identifying trends and provides input on metric improvements, including forecast versus actuals. key responsibilities 1. maintain successful delivery of wfm support as a liaison between global and local teams for planning and scheduling processes. 2. lead and manage the real-time analysts, providing coaching and feedback weekly. 3. participate actively in forecast and capacity plan meetings. 4. oversee real-time, analytics, and reporting processes. 5. implement strategic planning processes and share best practices within the teams. 6. ensure accuracy of all wfm processes. 7. provide climate actions to ensure a work environment aligned with company values. 8. ensure all wfm team members comply with wfmu policies. career advancement policies - required tenure: 6 months. - required performance: kpis or goals on target for the last 3 months. - no active disciplinary actions. - participation limited to one process at a time. - compliance with the corporate university learning paths. - must remain at least 6 months in the current position before applying for another. - if the same call is launched multiple times, not selected candidates cannot reapply for 2 months. - participation in processes outside working hours may be required. - additional guidelines related to legislation or client policies will be documented accordingly. language requi...
2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. sign in to access ai-powered advices continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google continue with google job description we’re concentrix. a new breed of tech company — human-centered. tech-powered. intelligence-fueled. apply now job title salesforce + mulesoft developer latam job description we’re concentrix. a new breed of tech company — human-centered. tech-powered. intelligence-fueled. we create game-changing solutions across the enterprise, that help brands grow across the world and into the future. we are trusted by clients across all major sectors, from up-and-coming success stories to iconic fortune global 500 brands in over 70 countries spanning 6 continents. our game-changers - challenge conventions - deliver outcomes unimagined - create experiences that go beyond wow if this is you, we would love to discuss career opportunities with you. in our concentrix catalyst team, you will work with the engine that powers the experience design and engineering capabilities at concentrix. a leading global solutions company that reimagines everything cx through strategy, talent, and technology. we combine human-centered design, powerful data, and strong tech to accelerate cx transformation at scale. you will be surrounded by the best in the world providing marke...
Job title: application security engineer we are looking for an experienced application security engineer to support our cybersecurity initiatives across the latam, brazil, and colombia regions. this role will focus on performing application penetration testing and security assessments for mission-critical products and client applications. about us: we're concentrix, the intelligent transformation partner. solution-focused. tech-powered. intelligence-fueled. the global technology and services leader that powers the world's best brands, today and into the future. we shape new game-changing careers in over 70 countries, attracting the best talent. about the role: in our information technology and global security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. you will work with the best in the world to design, implement and strategize it, security, application development, innovation, and solutions in today's hyperconnected world. you will be part of the technology team that is core to our vision of develop, build and run the future of integrated services. responsibilities: - conduct application penetration tests and security assessments for internal products and external client platforms across latam, brazil, and colombia. - ensure compliance with key regulatory frameworks including pci-dss, gdpr, and lgpd, and provide recommendations to address gaps. - analyze and classify vulnerabilities by severity and business risk, and collaborate with engineering te...
Transforming customer experiences at scale about concentrix catalyst we are a team of experts who create game-changing solutions across the enterprise, helping brands grow across the world and into the future. our vision is to accelerate cx transformation at scale, combining human-centered design, powerful data, and strong tech to deliver strategic consulting, design, advisory services, market research, and contact center analytics that drive insights and value for our clients. job title: salesforce + mulesoft developer latam we are seeking a talented salesforce + mulesoft developer to join our concentrix catalyst team in latin america. responsibilities - design, develop, and implement salesforce solutions that meet business requirements, including customizations, workflows, and automation. - develop and maintain integration solutions using mulesoft to connect salesforce with other enterprise systems. - work closely with cross-functional teams to understand business needs and translate them into technical solutions. - design and implement apis and middleware solutions to support data flow across systems. - perform troubleshooting and optimization of existing integrations and processes. - collaborate with business analysts, stakeholders, and project managers to ensure the delivery of high-quality solutions. - document technical requirements, designs, and processes for future reference and compliance. - stay updated with the latest salesforce, mulesoft, and integration technologies and best practices. requirements - bachelor's degree in computer science, information ...
If you have a great attitude, advanced english, empathy and you are a really talkative/social person come to apply with us into our customer service campaign with the best salary in the call center market training fully paid 100% ***growing opportunities*** door to door transportation if you are looking for job stability, indefinite contract, and an excellent work environment, this is your chance! we are a contact center different by design. be part of our great team and enjoy our excellent benefits and growth opportunities requirements : - full time availability - english 80% - great attitude / empathy / social. talkative person - willing to work on site tentative schedules (depending on availability): 6 am - 3 pm 7 am - 4 pm 8 am - 5 pm 9 am - 6 pm 10 am - 7 pm 11 am - 8 pm 12 pm - 9 pm 1 pm - 10 pm 2 pm - 11 pm 3 pm - 12 pm contrato a termino indefinido de 40/42/46 per week. +1.000.000m bonos por performance - attendance/retention. *aplican t&c if you are foreigner: - visa (r or m) and passport up to date. - ppt best salary in medellin - no experience...
Concentrix bogota, d.c., capital district, colombia join or sign in to find your next job join to apply for the project manager role at concentrix concentrix bogota, d.c., capital district, colombia join to apply for the project manager role at concentrix job description as a project manager specializing in resource/project management, you will drive the successful adoption of new technologies, solutions, and business strategies within the partner ecosystem. you will collaborate with internal teams, partners, and stakeholders to ensure seamless transitions, minimize resistance, and maximize the impact of change initiatives. job title: project manager job description as a project manager specializing in resource/project management, you will drive the successful adoption of new technologies, solutions, and business strategies within the partner ecosystem. you will collaborate with internal teams, partners, and stakeholders to ensure seamless transitions, minimize resistance, and maximize the impact of change initiatives. required skills & qualification experience: 4+ years in change management, partner management or project manager experience using power query, looker, or tableu. english: b2+ (90%) knowledge: strong understanding of microsoft partner ecosystem (desirable) change management expertise: familiarity with frameworks like adkar, prosci, or agile change methodologies. communication skills: ability to articulate complex changes in a simple, compelling way for a diverse audience. project management: experience managing large-scale partner tra...
Accountant i, fixed asset accounting page is loaded accountant i, fixed asset accounting apply locations slv san salvador - blvr. sta. elena colombia, bogota time type full time posted on posted 2 days ago job requisition id r1612603 job title: accountant i, fixed asset accounting job description accountant-i accounting - glss gfa will report directly to the glss - gfa manager. associate will be responsible for ensuring that fixed assets transactions are properly recorded, and balance sheet reconciliations are performed and provide resolutions to reconciling items. incumbent will also be responsible for process improvement within the assigned processes. roles and responsibilities: perform book closing activities on a monthly, quarterly and annually basis. record fixed assets by creating and supervising a system of procedures, forms, and controls validate and record in the accounting system newly acquired fixed assets and disposals track, compile, and record project costs at the completion of the projects to its respective fixed asset accounts/category perform depreciation calculation for all fixed assets perform revision and update on the detailed schedule of accumulated depreciation and fixed assets performs reconcilaition of fixed assets balances at sub-ledger (fa) and general ledger (gl) every month maintain general ledger accounts and prepare journal entries for all operational transactions which includesbut not limited to ppe, accruals and general adjustments. generate and distribute account management reports on monthly basis. perform accounting analysis for asset cos...
If you have a great attitude, advanced english, empathy and you are a really talkative/social person come to apply with us into our customer service campaign with the best salary in the call center market training fully paid 100% ***growing opportunities*** door to door transportation wah options if you are looking for job stability, indefinite contract, and an excellent work environment, this is your chance! we are a contact center different by design. be part of our great team and enjoy our excellent benefits and growth opportunities requirements : - full time availability - english 85% - great attitude / empathy / social. talkative person - wah options / willing to work on site if needed tentative schedules (depending on availability): 6 am - 3 pm 7 am - 4 pm 8 am - 5 pm 9 am - 6 pm 10 am - 7 pm 11 am - 8 pm 12 pm - 9 pm 1 pm - 10 pm 2 pm - 11 pm 3 pm - 12 pm contrato a termino indefinido de 40/42/46 per week. +1.000.000m bonos por performance - attendance/retention. *aplican t&c if you are foreigner: - visa (r or m) and passport up to date. - ppt best salary in medellin - no experience...
If you have a great attitude, advanced english, empathy and you are a really talkative/social person come to apply with us into our customer service campaign with the best salary in the call center market training fully paid 100% ***growing opportunities*** door to door transportation if you are looking for job stability, indefinite contract, and an excellent work environment, this is your chance! we are a contact center different by design. be part of our great team and enjoy our excellent benefits and growth opportunities requirements : - full time availability - english 80% - great attitude / empathy / social. talkative person - willing to work on site tentative schedules (depending on availability): 6 am - 3 pm 7 am - 4 pm 8 am - 5 pm 9 am - 6 pm 10 am - 7 pm 11 am - 8 pm 12 pm - 9 pm 1 pm - 10 pm 2 pm - 11 pm 3 pm - 12 pm contrato a termino indefinido de 40/42/46 per week. +1.000.000m bonos por performance - attendance/retention. *aplican t&c if you are foreigner: - visa (r or m) and passport up to date. - ppt best salary in bogota - no experience...
If you have a great attitude, advanced english, empathy and you are a really talkative/social person come to apply with us into our customer service campaign with the best salary in the call center market training fully paid 100% ***growing opportunities*** door to door transportation wah options if you are looking for job stability, indefinite contract, and an excellent work environment, this is your chance! we are a contact center different by design. be part of our great team and enjoy our excellent benefits and growth opportunities requirements : - full time availability - english 80% - great attitude / empathy / social. talkative person - wah options / willing to work on site if needed tentative schedules (depending on availability): 6 am - 3 pm 7 am - 4 pm 8 am - 5 pm 9 am - 6 pm 10 am - 7 pm 11 am - 8 pm 12 pm - 9 pm 1 pm - 10 pm 2 pm - 11 pm 3 pm - 12 pm contrato a termino indefinido de 40/42/46 per week. +1.000.000m bonos por performance - attendance/retention. *aplican t&c if you are foreigner: - visa (r or m) and passport up to date. - ppt best salary in bogota - no experience...
If you have a great attitude, advanced english, empathy and you are a really talkative/social person come to apply with us into our customer service campaign with the best salary in the call center market training fully paid 100% ***growing opportunities*** door to door transportation if you are looking for job stability, indefinite contract, and an excellent work environment, this is your chance! we are a contact center different by design. be part of our great team and enjoy our excellent benefits and growth opportunities requirements : - full time availability - english 80% - great attitude / empathy / social. talkative person - willing to work on site tentative schedules (depending on availability): 6 am - 3 pm 7 am - 4 pm 8 am - 5 pm 9 am - 6 pm 10 am - 7 pm 11 am - 8 pm 12 pm - 9 pm 1 pm - 10 pm 2 pm - 11 pm 3 pm - 12 pm contrato a termino indefinido de 40/42/46 per week. +1.000.000m bonos por performance - attendance/retention. *aplican t&c if you are foreigner: - visa (r or m) and passport up to date. - ppt best salary in bogota - no experience...
If you have a great attitude, advanced english, empathy and you are a really talkative/social person come to apply with us into our customer service campaign with the best salary in the call center market training fully paid 100% ***growing opportunities*** door to door transportation if you are looking for job stability, indefinite contract, and an excellent work environment, this is your chance! we are a contact center different by design. be part of our great team and enjoy our excellent benefits and growth opportunities requirements : - full time availability - english 80% - great attitude / empathy / social. talkative person - willing to work on site tentative schedules (depending on availability): 6 am - 3 pm 7 am - 4 pm 8 am - 5 pm 9 am - 6 pm 10 am - 7 pm 11 am - 8 pm 12 pm - 9 pm 1 pm - 10 pm 2 pm - 11 pm 3 pm - 12 pm contrato a termino indefinido de 40/42/46 per week. +1.000.000m bonos por performance - attendance/retention. *aplican t&c if you are foreigner: - visa (r or m) and passport up to date. - ppt best salary in bogota - no experience...
Join to apply for the team leader, operations role at concentrix limited company . the team leader, operations is responsible for supervising call center associates daily, ensuring performance metrics are met through coaching, motivation, and accountability. essential functions/core responsibilities supervise call center associates, monitor work and attendance, and ensure compliance with policies and legal requirements. coach team members regularly to meet performance metrics. identify and address performance issues, develop improvement plans, and implement corrective actions. ensure service delivery meets contractual kpis and financial expectations. communicate expectations and updates to employees. handle escalated customer calls and conduct team meetings. stay updated on internal policies and attend management training. promote concentrix values and support team members. candidate profile associate's degree in a related field with 2-4 years of relevant experience preferred. motivated, skilled in coaching, and able to work under pressure. strong communication skills and leadership abilities. willing to work flexible schedules. career level & additional notes mid-senior level; supervises teams, manages tasks, and handles escalations. for the philippines, additional managerial responsibilities include managing employment status, promotions, and performance appraisals. other details location: col medellin - fabricato, antioquia, colombia. employment type: full-time. language requirements: [specify if available] time type: f...
If you have a great attitude, advanced english, empathy and you are a really talkative/social person come to apply with us into our customer service/tech support campaign with the best salary in the call center market training fully paid 100% ***growing opportunities*** door to door transportation if you are looking for job stability, indefinite contract, and an excellent work environment, this is your chance! we are a contact center different by design. be part of our great team and enjoy our excellent benefits and growth opportunities requirements : - full time availability - english 80% - tech studies in tecnology areas - great attitude / empathy / social. talkative person - willing to work on site tentative schedules (depending on availability): 6 am - 3 pm 7 am - 4 pm 8 am - 5 pm 9 am - 6 pm 10 am - 7 pm 11 am - 8 pm 12 pm - 9 pm 1 pm - 10 pm 2 pm - 11 pm 3 pm - 12 pm contrato a termino indefinido de 40/42/46 per week. +1.000.000m bonos por performance - attendance/retention. *aplican t&c if you are foreigner: - visa (r or m) and passport up to date. - ppt best salary in bogota - no experience...
The language support center analyst will be in charge of creating a supportive learning environment which will help students meet their learning goals. through interesting and diverse methods, the language support center analyst will teach them the important rules of reading, writing, and speaking in english and portuguese, oversee their progress by tracking their assignment and exam grades, in order to provide useful feedback. responsibilities provide dynamic facilitation of classroom-based and blended learning trainings through the application of a variety of instructional techniques and to multiple audiences and locations. present training materials through classroom learning, hands-on demonstrations, and supporting activities for technical, customer service, and sales accounts. conduct student and operation observations to detect gaps and design learning interventions. organize classroom lectures and coursework. be responsible for achieving individual training performance metrics. prepare materials and activities. engage students to ensure a lively classroom atmosphere. instruct students about the structure and content of the target language. emphasize the rules of composition, grammar, and sentence construction. monitor performance and progress and modify instructional methods to meet individual needs where necessary. maintain accurate and complete student records including attendance, grades, assessments, and test scores as required. ensure active participation in stakeholder management meetings, mainly but not limited to, the talent acquisition, t&q, and operation ...
If you have a great attitude, advanced english, empathy, and proven sales or customer management experience, join our team as a customer lifecycle manager, offering the best salary and excellent career growth opportunities! why join us? training fully paid (100%) career growth opportunities competitive salary and performance bonuses excellent work environment job stability with an indefinite contract role overview: be the first point of contact, delivering exceptional customer experiences and establishing strong relationships. drive sales processes from lead to purchase, leading sales strategies, overcoming objections, and negotiating successfully. engage small and medium businesses to identify needs and opportunities, promoting microsoft cloud solutions. maximize up-sell and cross-sell opportunities by collaborating with specialists. clearly demonstrate product value to customers verbally and in writing. achieve and exceed monthly sales targets, maintaining high daily activity. gather and articulate customer feedback to continuously enhance our solutions. if you are looking for job stability, indefinite contract, and an excellent work environment, this is your chance! we are a contact center different by design. be part of our great team and enjoy our excellent benefits and growth opportunities requirements: full-time availability intermediate to fluent english b2 / b2+ (verbal and written) minimum 10+ months of b2b sales experience; 1+ year in it and customer management preferred minimum 6+ months business cold calling experience familiarity with modern sales techniques...
If you have a great attitude, advanced english, empathy, and proven sales or customer management experience, join our team as a customer lifecycle manager, offering the best salary and excellent career growth opportunities! why join us? training fully paid (100%) career growth opportunities competitive salary and performance bonuses excellent work environment job stability with an indefinite contract role overview: be the first point of contact, delivering exceptional customer experiences and establishing strong relationships. drive sales processes from lead to purchase, leading sales strategies, overcoming objections, and negotiating successfully. engage small and medium businesses to identify needs and opportunities, promoting microsoft cloud solutions. maximize up-sell and cross-sell opportunities by collaborating with specialists. clearly demonstrate product value to customers verbally and in writing. achieve and exceed monthly sales targets, maintaining high daily activity. gather and articulate customer feedback to continuously enhance our solutions. if you are looking for job stability, indefinite contract, and an excellent work environment, this is your chance! we are a contact center different by design. be part of our great team and enjoy our excellent benefits and growth opportunities requirements: full-time availability intermediate to fluent english b2 / b2+ (verbal and written) minimum 10+ months of b2b sales experience; 1+ year in it and customer management preferred minimum 6+ months business cold calling experience familiarity with modern sales techniques...
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