Firewall engineer level 1 (network administrator) firewall engineer level 1 (network administrator) get ai-powered advice on this job and more exclusive features. direct message the job poster from conectys head of talent acquisition & employer branding about the role your primary role will be to assist customers in troubleshooting and resolving network security issues primarily related to meraki and fortinet firewalls. this role is ideal for someone with foundational networking knowledge, excellent customer service skills in spanish (and fluent in english language) and the ability to work in a fast-paced, client-focused environment. key responsibilities - provide level 1 technical support to customers via email, ticketing systems, or phone for firewall-related issues. - troubleshoot and resolve basic issues related to meraki and fortinet firewalls (e.g., vpn setup, access control policies, nat rules, firmware updates, etc.). - guide customers through diagnostic processes and document steps taken to reach resolution. - escalate unresolved issues to level 2/3 support teams with clear documentation. - maintain accurate logs of customer interactions, troubleshooting steps, and outcomes. - deliver an excellent support experience with a customer-first mindset. - adhere to slas and kpis related to ticket resolution, customer satisfaction, and uptime. required skills & qualifications - native spanish speaker and fluent in english (spoken, written) - 1+ years in a technical support, it helpdesk, or network admin role. - provide excellent first line customer service. - re...
Firewall engineer level 1 (network administrator) firewall engineer level 1 (network administrator) get ai-powered advice on this job and more exclusive features. direct message the job poster from conectys head of talent acquisition & employer branding about the role your primary role will be to assist customers in troubleshooting and resolving network security issues primarily related to meraki and fortinet firewalls . this role is ideal for someone with foundational networking knowledge, excellent customer service skills in spanish (and fluent in english language) and the ability to work in a fast-paced, client-focused environment. key responsibilities provide level 1 technical support to customers via email, ticketing systems, or phone for firewall-related issues. troubleshoot and resolve basic issues related to meraki and fortinet firewalls (e.g., vpn setup, access control policies, nat rules, firmware updates, etc.). guide customers through diagnostic processes and document steps taken to reach resolution. escalate unresolved issues to level 2/3 support teams with clear documentation. maintain accurate logs of customer interactions, troubleshooting steps, and outcomes. deliver an excellent support experience with a customer-first mindset . adhere to slas and kpis related to ticket resolution, customer satisfaction, and uptime. required skills & qualifications native spanish speaker and fluent in english (spoken, written) 1+ years in a technical support, it helpdesk, or network admin role. provide excellent first line customer service. respond to all chats, emails, and...
Are you friendly and positive? is spanish & english your strength and can you express yourself easily on any subject?as a back office employee, you are part of the operations team, the center of our business. you will provide best-in-class back-office customer service and review the incoming content (documents, reviews, images, etc.) submitted by users of the client application with the set of working procedures and manuals in place and approves only the content that meets all criteria presented by the guidelines, trainings and training materials provided by the client.with over 3000 employees across 7 sites, conectys is one of the fastest growing bpos on the market, offering multilingual outsourcing services to customers in the gaming and entertainment, consumer electronics, healthcare industries and many more. here at conectys we work together to support each other in a common interest, making our customer's success our own success.within your role, you will:review the incoming content (documents, reviews, images, etc.) submitted by users of the client application and approves only the content that meets all criteria presented by the guidelinesidentify and escalate potential errors of the applications used to process reviews, as well as complex reviews that cannot be solved by applying the project's specific procedures and instructions, to the direct supervisor and / or the client designated team.based on existing guidelines, identifies and informs client about potential frauds.validates new valid documents used by customers.what will make you successful for the role...
Firewall engineer level 1 (network administrator)firewall engineer level 1 (network administrator)get ai-powered advice on this job and more exclusive features.direct message the job poster from conectyshead of talent acquisition & employer brandingabout the roleyour primary role will be to assist customers in troubleshooting and resolving network security issues primarily related to meraki and fortinet firewalls.this role is ideal for someone with foundational networking knowledge, excellent customer service skills in spanish (and fluent in english language) and the ability to work in a fast-paced, client-focused environment.key responsibilitiesprovide level 1 technical support to customers via email, ticketing systems, or phone for firewall-related issues.troubleshoot and resolve basic issues related to meraki and fortinet firewalls (e.g., vpn setup, access control policies, nat rules, firmware updates, etc. ).guide customers through diagnostic processes and document steps taken to reach resolution.escalate unresolved issues to level 2/3 support teams with clear documentation.maintain accurate logs of customer interactions, troubleshooting steps, and outcomes.deliver an excellent support experience with a customer-first mindset.adhere to slas and kpis related to ticket resolution, customer satisfaction, and uptime.required skills & qualificationsnative spanish speaker and fluent in english (spoken, written)1+ years in a technical support, it helpdesk, or network admin role.provide excellent first line customer service.respond to all chats, emails, and phone calls consist...
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