**why join contactpoint360?** at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna. join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed—they’re essential. **conditions** - basic salary: 3'000.000 cop - bonifications: according to ops - schedule: 47h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and administrative support. - ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company. - attend and clarify all the questions and doubts of the agents in a timely manner. - identify operational problems and suggest possible improvements. - monitor and e...
**who we are**: contactpoint 360 inc., is a global organization offering onshore & nearshore contact center solutions. we’re great place to work certified and show an award-winning culture that is enthusiastic about adding next-level talent to our operations as we expand our work-from-home solutions and brick-and-mortar locations. it is a win-win and we love promoting from within too. during your onboarding experience, we’ll teach you the necessary skills as well as the ins and outs of this particular role. **program ready trainer** **conditions** - bonifications: according to training - schedule: 47hr per week - days off: based on training needs - work at home: not available **the program ready trainer (prt) is a support function responsible for delivering customer based program specific training modules and providing ongoing refresher training, including program updates, as required by the business to support customer programs, administer knowledge assessment tests, quality control, feedback, training as requested, provides reports on effectiveness, progress, and improvements.** **responsibilities**: a) in close collaboration with the operations manager and team leaders, support the development of training plans and programs. d) teaches customer service techniques emphasizing interpersonal skills training and promoting a positive customer experience. e) administers knowledge assessment tests. f) facilitates refresher courses when necessary. g) interacts with all areas of the company regarding products and services to ensure up-to-date information at all ...
The quality assurance manager is pivotal in upholding and enhancing service quality across the organization. this role involves leading the quality assurance department, overseeing audit processes, managing a team of quality auditors and the qa coordinator, and ensuring compliance with client specifications and industry standards. the qa manager collaborates closely with the training & qa director latam to drive continuous improvement initiatives and optimize quality assurance practices. **key responsibilities**: - **quality management system development**:design, implement, and maintain comprehensive quality management systems to ensure consistent service delivery that meets or exceeds client expectations. - **audit oversight**:supervise and coordinate all client audits, ensuring adherence to quality standards and client specifications. *** - **team leadership**:lead, mentor, and support a team of quality auditors and the qa coordinator, fostering a culture of excellence and continuous improvement. *** - **data analysis & reporting**:analyze quality data to identify trends, generate insightful reports, and present findings to stakeholders, facilitating informed decision-making. - **client compliance**:ensure all quality assurance processes comply with client requirements and industry standards, promptly addressing any deviations. - **stakeholder communication**:collaborate with internal teams and client representatives to communicate quality findings, recommendations, and implement improvements. **continuous improvement responsibilities**: - **process opti...
**conditions** - basic salary: 3'000.000 cop - bonifications: according to ops - schedule: 46h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and administrative support. - ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company. - attend and clarify all the questions and doubts of the agents in a timely manner. - identify operational problems and suggest possible improvements. - monitor and evaluate the performance of the personnel in charge, providing learning opportunities or training, and taking corrective measures, as necessary. - guarantee the fulfillment of goals and good performance of personnel in charge based on the goals and policies of the bell - preparation and analysis of reports and reports, standards campaign or requested by your direct boss opportunity. - work as a team with other supervisors and members of the team in the implementation, planning, and execution of strategies or action plans in the improvement of continuous performance of the campaign in general and the personnel in charge. - understand and attend to the client's needs, offering timely solutions and support. - organize and coordinate the schedules of the staff in charge. - supervise the personnel in charge of the campaign or assigned campaigns. - carry out general and individual daily monitoring, weekly, monthly, quarterly, and yearly perfor...
**company description** at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna. join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed they’re essential. **role description** - collabobate with hiring managers to understand staffing needs and requirements for open positions. - assist with the preparation and dissemination of interview materials, such as job descriptions, assessments, and interview guides. - coordinate and facilitate new hire onboarding activities, including paperwork completion, orientation sessions, and training schedules. - maintain accurate and up-to-date records in the applicant tracking system (ats) and other recruitment databases. - assist with recruitment-related projects and initiatives as assigned. - onsite position / monday to friday **qualifications**: - ...
**who we are**: at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna.join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed they’re essential. **conditions** - basic salary: 3'000.000 cop - bonifications: according to ops - schedule: 46h per week - days off: based on ops needs - work at home: not available **responsibilities**: - the supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and administrative support. - ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company. - attend and clarify all the questions and doubts of the agents in a timely manner. - identify operational problems and suggest possible improvements. - monitor and evaluate the perform...
**why join contactpoint360?** at contactpoint360, we think differently. we believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other. we are one of the fastest-growing bpos in the world, and our secret is simple: it’s our people. we invest in our people and develop them into future leaders. did you know that 50% of contactpoint360’s leaders were promoted from within? our ceo’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our dna. join the #changemakers movement at contactpoint360, where your creativity and passion aren’t just welcomed—they’re essential. **duties**: a) ensure that supervisors understand and comply with all objectives, performance standards and call center policies. and policies of the call center. b) identify the root cause of the operation's major opportunities through the leadership academy methodology and processes. and leadership academy processes c) create action plans with specific goals and timelines directly related to improving behaviors in our interactions with our customers. improve the behaviors in our interactions with customers that will deliver the results. d) follow up on the day-to-day operation and the compliance of metrics related to the produ...
🚀 we’re looking for a call center generalist! are you ready for the challenge? 🤩 📍 location: bogotá d.c. ⏰ employment type: full-time who we are at contactpoint360, we're on the hunt for a call center generalist to lead employee relations, improve team engagement, and help us create a top-tier work culture. if you're passionate about people and thrive in a fast-paced, supportive environment, we want you! 🌟 what you’ll do: make a difference in labor relations: 🎯 develop and implement strategies to boost workplace culture and employee happiness. 💬 mediate between employees and leaders to keep communication clear and positive. handle disciplinary matters with care: ⚖️ manage sensitive processes like disciplinary actions, ensuring fairness and confidentiality. be the go-to for absences & leave: 📅 keep track of employee leave requests and ensure everything is compliant with company policies and the law. guide employees through retirements & transfers: 🚶♂️ support employees through their resignation or internal transfers, ensuring smooth transitions. reduce turnover & boost employee retention: 🔄 create strategies to keep our best people around and reduce attrition rates. 📊 track trends and take action before employees consider leaving. organizational excellence: 📚 be involved in onboarding, internal recruitment, and company initiatives that enhance our employee experience. what we’re looking for: 🎓 education: bachelor’s degree in psychology, business, social work, or a related field. 💼 experience: at least 1 year in a similar role, with 6 months...
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