[KG-983] | REMOTE GUEST EXPERIENCE SPECIALIST / ESPECIALISTA EN EXPERIENCIA DEL HUÉSPED (REMOTE)

**about the job** **corzly** is a leading virtual property management company that has accommodated over 50,000 guests across 7 countries and over 20 cities. we specialize in providing high-quality accommodations and excellent guest experiences. our mission is to offer seamless, technology-driven property management solutions that maximize occupancy rates and ensure guest satisfaction. we uphold values of honesty, teamwork, accountability, curiosity and positive guest experience - always! **join our team** help us deliver five-star guest experiences to anywhere in the world. if you’re sharp, reliable, and people-smart — we want you on board. **scope of work**: daily duties and responsibilities include, but are not limited to, the following: **guest communication & support** - respond promptly to guest messages within **5 minutes** during scheduled work hours, ensuring clear and professional communication. - provide thoughtful and solution-oriented assistance, maintaining a friendly and welcoming tone. - uphold "positive guest experience always" by anticipating guest needs, addressing concerns proactively, and ensuring a seamless stay. **reservation & booking management** - efficiently manage bookings, modifications, and cancellations, ensuring accurate guest reservations and addressing any concerns. - proactively monitor platforms and internal systems, resolving issues and coordinating with platform support as needed. **housekeeping & maintenance coordination** - oversee daily checkouts and schedule necessary cleaning and maintenance. - coordinate with ...