Hi, i'm martha garces, your recruiter and guide to joining csg! we are excited to learn more about you and your unique background. csg international is hiring for a devops engineer ii to join our platforms and pipelines team. the platforms and pipelines team is responsible for the devops pipeline including source control, builds and deployments used by teams across csg international. the automation provided by the platforms and pipelines team streamlines the process to continuously deliver software from a commit all the way to production. you will work with a fun and exciting team and be part of a devops culture that is leading the way. we are looking for a software developer engineer who will: participate in full software development lifecycle following agile and devops best practices implement automation tools and frameworks (ci/cd pipelines) collaborate with team members to improve the company’s engineering tools, systems and procedures, and data security deliver high quality products and services that delight our customers continuously learn and improve to drive innovation create, govern and enable common technology and practices embrace public cloud technologies demonstrating cost-effective and well-architected solutions coordinate and communicate regularly with project team leaders and members provide mentorship for junior level staff members is this opportunity right for you? we are looking for candidates who: bachelors or masters in computer science / related 3+ years of experience in application deployment and support with automation mindset good experience in aws ...
Csg is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary. as a flexible first organization, you can find our remote and on-site locations here. **responsibility% of time** - facilitate and support unit and business acceptance testing. 10% - create and maintain training materials, quick reference guides, and system configuration documentation. 20% regular and reliable attendance is required. ongoing - this job requires domestic and/or international travel up to 5%. ongoing - the incumbent is accountable for professional working behavior to include building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating csg’s core competencies and values. ongoing **typical interactions/relationships** (this job typically interacts with the following individuals and groups.) - external - vendor support - internal - teammates, all levels of management, business partners in payment operations, gtm teams, project management, and other internal areas of the business. **work environment** (work environment including any noise, equipment, space, temperature, etc. conditions.) - remote office environment **education** (education, training, and/or certifications typically required to successfully perform the job.) - ba/bs with a concentration in (but not limited to) accounting, business, finance, information systems, or equiv...
**essential job functions** (primary responsibilities of the job and the percentage of time spent on each to total 100 %. reflect the level autonomy, decision-making authority, breadth and level of work/accountability within the responsibility descriptions.) **responsibility** - leading incidents and requests to resolution. - being 1st escalation point for customer incidents and requests. - assist the customer success manager in accepting solution hand-over for support. - be a focal point for the team for communication and issue identification, resolution, and escalation. - provide technical mentoring and coaching of team members where appropriate. **% of time** **lead troubleshooting efforts** - performs in-depth troubleshooting and analysis on intermediate call types, with a focus on resolving issues within the services desk (e.g. - completing programmatic fixes) - coordinates with/escalates to operational and programming teams to aide in further triaging of issues - including pulling together internal bridges for additional triage as needed 40% **customer service** - owns and manages internal customer incidents for the entire lifecycle of the incident - regardless of priority - answers questions on intermediate complexity internal call types; fully evaluates issues to determine direction resolution and/or direction on all incidents regardless of priority on the same call - where applicable - maintains contact with the customer throughout the entire incident lifecycle, communicating status and resolution to ensure customer satisfaction 20% **inci...
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