JUNIOR ACCOUNT MANAGER - INFRASTRUCTURE

Career opportunities with dartpoints operating company careers at dartpoints operating company current job opportunities are posted here as they become available. subscribe to our rss feeds to receive instant updates as new positions become available. the jr. am is responsible for partnering with an assigned customer base and ensuring the satisfaction and long-term success of those customers. two key activities are maximizing the upselling and reducing the churn for current accounts. the jr. am will communicate regularly with customers to understand their business and associated challenges and will offer solutions to address these challenges. the jr. am will work cooperatively with other ams to ensure consistent coverage and uncompromising support for all dartpoints customers. the jr. am will provide administrative sales support as required to assigned outside sales team members. primary responsibilities regular communications with customer base: handling and tracking all non-technical inbound customer requests and issues proactive outbound communication (calls and email) with assigned customer base gain a better understanding of customer’s business and associated challenges ensure satisfaction with dartpoints services be an internal advocate for assigned customers identify new opportunities with assigned customer base, provide solutions and quotes provide administrative support to the business development/sales team including: development of proposal, contracts, and other documents research solutions with internal and other resources, space, power, bandwidth, cloud/managed...