FE-341 CLIENT RELATIONSHIP MANAGER (CRM) - LATIN AMERICA

The senior client relationship manager (crm) is a multifaceted position requiring the ability to manage and streamline all functions for assigned clients. crms are responsible to be the eyes, ears, and voice of data2logistics with clients by managing, monitoring and tracking all business interactions including but not limited to invoice processing, communications, implementations, contracts and issues resolution. the position involves proactively communicating both to the client and within the data2logistics team maintaining a win/win business partnership with data2logistics clients. the crm is responsible for maintaining overall satisfaction of the client. crms are responsible for pursuing new opportunities for client revenue, creating strategic and tactical plans to uncover revenue projects for clients, influencing decision makers within the account, creating, pursuing, and closing sales opportunities. in addition, the crm takes full responsibility for monitoring and tracking projects within their clients. responsibilities: - managing up to 2.5 million dollars in client revenue. - monitoring client fees and carrier volumes with the goal of ensuring all under contract fees and additional fees are charged and collected to maintain the revenue and profit margin of the client. - aggressively grow client revenue consistent with company goals and targets. - manage client account receivables. - responsible for all assigned client renewals and proactively managing adherence to client contract terms including accurate processing, reporting, and minimum fees. - understand and mo...