Join to apply for the senior fusion hcm functional analyst role at datavail.we are looking for an oracle fusion hcm functional consultant with overall 10+ years of it experience, including at least 5+ years of fusion experience and additional years of hcm domain experience in oracle ebs, peoplesoft, or jd edwards.must have a good understanding of oracle cloud hcm version 24+ capabilities. the candidate should have real-time hands-on functional/product experience, support experience, or equivalent knowledge.bilingual requirement: spanish and english.responsibilities include:providing customer service support, diagnosing, replicating, and resolving complex functional issues.supporting and implementing oracle cloud hcm suite applications, including business requirements, gap analysis, workshops, design, setup, configuration, testing, and post-go-live support.collaborating with technical teams on cemi/rice objects.creating and reviewing knowledge articles.required skills:8+ years of experience in oracle hcm/erp cloud implementation and support.participation in 5 or more oracle hcm cloud projects, with at least 3 full implementations as a lead or sme across 3 modules.experience with cloud hcm modules like core hr, benefits, orc, talent, absence, t&l, work compensation, l&d.strong knowledge of hcm business processes and product functionality.technical skills in sql, otbi/bip/frs reports, fbdi, adfdi, bpm workflows.excellent problem-solving, customer interaction, and service orientation skills.ability to relate product functionality to business processes and advise customers accor...
Senior fusion financials functional analystjoin to apply for the senior fusion financials functional analyst role at datavail.job descriptionwe are seeking an oracle fusion finance functional consultant with over 10 years of it experience, including at least 8 years of fusion experience and additional experience in finance/erp domains such as oracle ebs, peoplesoft, or jd edwards. the candidate should have a solid understanding of oracle cloud financials version 23+ capabilities and hands-on functional or product experience, including support at l3 level or equivalent knowledge.key responsibilities:provide excellent customer service support, diagnose, replicate, and resolve complex functional issues.support and implement oracle cloud financial applications, including requirements gathering, gap analysis, workshops, documentation, configuration, testing, and post-go-live support.work closely with technical teams on cemi/rice objects and manage incidents, troubleshooting, and resolution of critical cases.engage directly with customers to advise on complex oracle product use, resolve critical issues, and serve as situation manager for sensitive cases.mentor team members and create or review knowledge articles.required skills:minimum 8+ years of experience in oracle finance/erp cloud implementation and support.participation in at least 5 oracle finance cloud projects, including 3 full implementations as a lead or sme across at least 3 modules.hands-on experience with cloud financial modules such as gl, ap, ar, fa, pa, cst, fah, iby.strong knowledge of financial business process...
Join to apply for the senior fusion hcm functional analyst role at datavail . we are looking for an oracle fusion hcm functional consultant with overall 10+ years of it experience, including at least 5+ years of fusion experience and additional years of hcm domain experience in oracle ebs, peoplesoft, or jd edwards. must have a good understanding of oracle cloud hcm version 24+ capabilities. the candidate should have real-time hands-on functional/product experience, support experience, or equivalent knowledge. bilingual requirement: spanish and english. responsibilities include: - providing customer service support, diagnosing, replicating, and resolving complex functional issues. - supporting and implementing oracle cloud hcm suite applications, including business requirements, gap analysis, workshops, design, setup, configuration, testing, and post-go-live support. - collaborating with technical teams on cemi/rice objects. - creating and reviewing knowledge articles. required skills: - 8+ years of experience in oracle hcm/erp cloud implementation and support. - participation in 5 or more oracle hcm cloud projects, with at least 3 full implementations as a lead or sme across 3 modules. - experience with cloud hcm modules like core hr, benefits, orc, talent, absence, t&l;, work compensation, l&d.; - strong knowledge of hcm business processes and product functionality. - technical skills in sql, otbi/bip/frs reports, fbdi, adfdi, bpm workflows. - excellent problem-solving, customer interaction, and service orientation skills. - ability to relate product...
The objective of the enterprise customer success manager (ecsm) is to assist our customers in obtaining the greatest value from our services. the ecsm will be the key interface between datavail and our enterprise clients with overall responsibility for the long-term relationship and growth of the account, acting as a trusted advisor while monitoring the operational, financial, and quality performance of account delivery. the ecsm must be capable of anticipating customer needs, fostering strong customer relationships, and delivering solutions that ensure consistent reliable service performance. the ecsm will be responsible for all business relationship management activities and must act in a leadership role within datavail. the ecsm will help support the setting of long-term support plans for customers and lead growth opportunities within the account while following the itil service management framework. **key responsibilities**: - manage all aspects of datavail’ s relationship with assigned clients and act as primary point of contact on those accounts. - develop and execute a defined account management strategy that drives retention, renewal, adoption, and growth. - successfully implement customer onboarding (including services set-up, troubleshooting, training, etc.), enhanced support, on-going maintenance and training, usage analysis and usage driving activities of assigned accounts. - deliver a superior customer experience on behalf of datavail and thereby support the businesses’ nps and renewal goals. - create delivery experiences which help datavail users get...
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