Role: strategic accounts manager objective: we are seeking a highly qualified professional to support the marketing and sales director in brand recognition among clients and employees. the ideal candidate will execute the sector strategy in the pacific region, manage relationships with key clients, and develop strategic accounts. responsibilities: * prospect and win key accounts, ensuring alignment with sector strategy and adherence to the assigned budget. * keep the crm tool updated and deliver client budgets to the relevant management. * collaborate on client initiatives and implement the business plan. * organize and coordinate meetings with clients, managing updates on slas and cops. * ensure compliance with internal rules and procedures, as well as quality and environmental standards. requirements: * previous experience of 3 to 5 years in managing strategic accounts in the logistics sector (maritime, air, and land transportation services). * knowledge in implementing marketing and sales strategies. * exceptional communication and negotiation skills. * ability to work in a dynamic environment and meet established objectives. * commitment to compliance with safety and quality standards. we offer: * salary: $9.896.390 * opportunity to be part of a leading organization in the sector. * professional development and continuous training. * a dynamic and collaborative work environment. * benefits catalog....
The agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: · respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) · ocean operational knowledge covering shipment creation, track and trace and delivery at destination. · enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands · effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer · meet all commitments to the customers in terms of follow-up/ongoing communication · follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer · exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer · accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales · record any customer complaints; solves customer complaints or assigns tasks to other functions · well versed with freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer. skills / requ...
Title: specialist - ofr location: gsc bog ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation. key responsibilities: · analyze, process instruction/requirements and manage the import/ export ofr operations for different customers. · frequent contact with stakeholders to be aware of shipment status and keep customers timely informed about import processes of their shipments through emails, calls and status reports. · proactive monitoring of shipment status in internal tools (cw1, dhli, fsi3) but also on carrier’s websites. · give support on track & trace activities and performance reporting for shipment management service line. · add value to our customers through continuous improvement initiatives. · cross-training within the team skills / requirements: students/professionals in industrial engineering, international business, or related fields. · minimum of 1 year in logistics. ofr knowledge is a plus. · good communication in english b2 (verbal and written). · customer service and communication skills. · teamwork and autonomy · employees who have been in the organization for 12 months or in their current role · employees that are not in transition projects...
Title: specialist ofr (oam) location: gsc bog the agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. this role is dedicated to proactive customer engagement and serves as a bridge between customers and the dhl network to enhance the customer experience. key responsibilities: · respond to customers consistently and confidently by providing accurate information in areas such as shipment status and tracking, documentation requirements, transit time and prices (trough phone calls and emails as required) · ocean operational knowledge covering shipment creation, track and trace and delivery at destination. · enhance service experience in dhl by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands · effectively communicates with dhl network colleagues with focus on stressing a sense of urgency on behalf of the customer · meet all commitments to the customers in terms of follow-up/ongoing communication · follow up with dgf operations for booking/schedule/pre-alerts. validate and share details with the customer · exception coordination/resolution with dgf operations & simultaneously send proactive updates to the customer · accept customer requests for quotations and send them to the quotations team for processing. passes on leads to sales · record any customer complaints; solves customer complaints or assigns tasks to other functions · well versed with freight forwarding terms specially incoterms and ways to connect locally to offer b...
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