Ready for a career move that feels right? at dila recruitment , you're more than just a resume. we offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets. position: manager of operations control room location: bogota, colombia employment type: full-time work model: on-site duties and responsibilities build and maintain relationships with internal and external clients (staff, operators) coordinate and supervise staff, ensuring adherence to company standards contribute to company development through operational support and feedback document tasks and report to management, including data analysis and kpis motivate, train, and coach staff, especially new employees and ocr team members develop and implement procedures, workflows, and performance metrics for ocr submit consolidated bonus reports to hr on time manage resources to achieve performance goals and ensure service standards stay updated on company procedures, promotions, and game strategies report deviations from company standards and suggest improvements to enhance player experience support iso certification efforts and communicate player feedback to management requirements: proficient in english (c1), with strong verbal and written communication skills. a bachelor's degree in business administration, operations management, or a related field; a master's degree is preferred relevant certifica...
Ready for a career move that feels right? at dila recruitment , you're more than just a resume. we offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets. position: trainer location: bogota, colombia. employment type: full-time duties and responsibilities design and update training materials and program structures, ensuring thorough understanding of procedures and tasks. create performance improvement plans and set measurable kpis to improve the quality and effectiveness of training. provide training on specific procedures and controls, fostering an environment conducive to high performance and professional growth. inspire and motivate trainees, offering constructive feedback to both individuals and management to promote continuous development. develop and manage training programs for new hires and existing employees, working with team leaders to address specific training needs. collaborate with team leaders to identify training requirements and ensure that programs meet both individual and team needs. requirements: native/fluent in portuguese (c2), with strong verbal and written communication skills, as well as fluency in english (b1/b2). high school diploma or equivalent. ability to work well within a team and contribute to a collaborative environment. a strong desire to learn, grow, and maintain a positive attitude. patience and a passion for ...
Ready for a career move that feels right? at dila recruitment , you're more than just a resume. we offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets. position: team leader gaming equipment administrator location: bogota, colombia employment type: full-time duties and responsibilities: maintain accurate and up-to-date records and inventory of all gaming equipment, including cards, dice, roulette wheels, and ancillary items like card shoes and transport boxes. ensure gaming tables are properly stocked and in excellent working condition by directly observing or communicating with key personnel such as shift managers, shufflers, trainers, and floor supervisors. plan and manage the replacement of outdated equipment, maintaining detailed records of the replacement process. oversee orders for studio gaming equipment and perform administrative duties as assigned by supervisors or management. supervise and coordinate staff, organize workflows, assess employee performance, and offer motivation and coaching when necessary. conduct data analysis and prepare detailed reports for line managers, including key performance indicators (kpis) related to equipment upkeep and performance. provide daily activity updates to direct managers, ensuring clear and consistent communication. requirements: native or fluent in english (c1 level), with strong proficiency in b...
Ready for a career move that feels right? at dila recruitment , you're more than just a resume. we offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets. position: light technician location: bogota, colombia employment type: full-time work model: on-site duties and responsibilities: assist with setting up and operating lighting equipment in a 24/7 live studio, ensuring quality and consistency. operate and maintain lighting equipment, troubleshooting issues with support from senior technicians. update the on-site manager on operations, equipment status, and any issues. ensure lighting setups comply with safety standards and work with other departments to integrate lighting with audio, video, and studio systems. help maintain lighting records and stay informed on industry trends and new technologies. requirements: proficient in english, with strong verbal and written communication skills. proven experience as a lighting technician in live studio or production settings, with a solid understanding of studio lighting equipment and control systems. ability to interpret light plots from designers and the lighting director, with a strong understanding of safety standards and best practices for live studio operations. strong problem-solving abilities, with the capacity to address technical issues under pressure in a live environment. ability to work eff...
Position: team leader surveillance operator location: bogota, colombia employment type: full-time duties and responsibilities: - review and verify incidents reported by the studio, ensuring quick resolution. - prepare reports for possible disciplinary actions or staff performance reviews. - operate security systems to maintain effective surveillance. - test and evaluate online gaming surveillance software regularly to identify any issues. - work closely with the qa team and developers to ensure everything functions properly. - create and update detailed reports and logs, documenting all activities, incidents, and testing outcomes for transparency and accurate record-keeping. - monitor both physical premises and online platforms for any suspicious activities. report any violations to management immediately. ensure video monitoring systems and security devices are working smoothly. - regularly assess the performance of online systems and suggest improvements or updates based on findings to ensure optimal system functionality. requirements: - native or fluent in english (c1 level), with strong proficiency in both written and spoken communication. - minimum of 2 years as a team leader or surveillance operator in the igaming sector, or with live gaming products. - skilled in using and maintaining surveillance software, video monitoring systems, and security devices. - strong analytical skills to thoroughly review roulette wheels and online gaming activities, identifying any irregularities or suspicious behavior. - ability to generate precise reports and maintain detaile...
Position: team leader surveillance operator location: bogota, colombia employment type: full-time duties and responsibilities: - review and verify incidents reported by the studio, ensuring quick resolution. - prepare reports for possible disciplinary actions or staff performance reviews. - operate security systems to maintain effective surveillance. - test and evaluate online gaming surveillance software regularly to identify any issues. - work closely with the qa team and developers to ensure everything functions properly. - create and update detailed reports and logs, documenting all activities, incidents, and testing outcomes for transparency and accurate record-keeping. - monitor both physical premises and online platforms for any suspicious activities. report any violations to management immediately. ensure video monitoring systems and security devices are working smoothly. - regularly assess the performance of online systems and suggest improvements or updates based on findings to ensure optimal system functionality. requirements: - native or fluent in english (c1 level), with strong proficiency in both written and spoken communication. - minimum of 2 years as a team leader or surveillance operator in the igaming sector, or with live gaming products. - skilled in using and maintaining surveillance software, video monitoring systems, and security devices. - strong analytical skills to thoroughly review roulette wheels and online gaming activities, identifying any irregularities or suspicious behavior. - ability to generate precise reports and maintain detaile...
Position: team leader surveillance operator location: bogota, colombia employment type: full-time duties and responsibilities: - review and verify incidents reported by the studio, ensuring quick resolution. - prepare reports for possible disciplinary actions or staff performance reviews. - operate security systems to maintain effective surveillance. - test and evaluate online gaming surveillance software regularly to identify any issues. - work closely with the qa team and developers to ensure everything functions properly. - create and update detailed reports and logs, documenting all activities, incidents, and testing outcomes for transparency and accurate record-keeping. - monitor both physical premises and online platforms for any suspicious activities. report any violations to management immediately. ensure video monitoring systems and security devices are working smoothly. - regularly assess the performance of online systems and suggest improvements or updates based on findings to ensure optimal system functionality. requirements: - native or fluent in english (c1 level), with strong proficiency in both written and spoken communication. - minimum of 2 years as a team leader or surveillance operator in the igaming sector, or with live gaming products. - skilled in using and maintaining surveillance software, video monitoring systems, and security devices. - strong analytical skills to thoroughly review roulette wheels and online gaming activities, identifying any irregularities or suspicious behavior. - ability to generate precise reports and maintain detaile...
Position: team leader surveillance operator location: bogota, colombia employment type: full-time duties and responsibilities: - review and verify incidents reported by the studio, ensuring quick resolution. - prepare reports for possible disciplinary actions or staff performance reviews. - operate security systems to maintain effective surveillance. - test and evaluate online gaming surveillance software regularly to identify any issues. - work closely with the qa team and developers to ensure everything functions properly. - create and update detailed reports and logs, documenting all activities, incidents, and testing outcomes for transparency and accurate record-keeping. - monitor both physical premises and online platforms for any suspicious activities. report any violations to management immediately. ensure video monitoring systems and security devices are working smoothly. - regularly assess the performance of online systems and suggest improvements or updates based on findings to ensure optimal system functionality. requirements: - native or fluent in english (c1 level), with strong proficiency in both written and spoken communication. - minimum of 2 years as a team leader or surveillance operator in the igaming sector, or with live gaming products. - skilled in using and maintaining surveillance software, video monitoring systems, and security devices. - strong analytical skills to thoroughly review roulette wheels and online gaming activities, identifying any irregularities or suspicious behavior. - ability to generate precise reports and maintain detaile...
Position: team leader surveillance operator location: bogota, colombia employment type: full-time duties and responsibilities: - review and verify incidents reported by the studio, ensuring quick resolution. - prepare reports for possible disciplinary actions or staff performance reviews. - operate security systems to maintain effective surveillance. - test and evaluate online gaming surveillance software regularly to identify any issues. - work closely with the qa team and developers to ensure everything functions properly. - create and update detailed reports and logs, documenting all activities, incidents, and testing outcomes for transparency and accurate record-keeping. - monitor both physical premises and online platforms for any suspicious activities. report any violations to management immediately. ensure video monitoring systems and security devices are working smoothly. - regularly assess the performance of online systems and suggest improvements or updates based on findings to ensure optimal system functionality. requirements: - native or fluent in english (c1 level), with strong proficiency in both written and spoken communication. - minimum of 2 years as a team leader or surveillance operator in the igaming sector, or with live gaming products. - skilled in using and maintaining surveillance software, video monitoring systems, and security devices. - strong analytical skills to thoroughly review roulette wheels and online gaming activities, identifying any irregularities or suspicious behavior. - ability to generate precise reports and maintain detaile...
Position: team leader gaming equipment administrator location: bogota, colombia employment type: full-time duties and responsibilities: - maintain accurate and up-to-date records and inventory of all gaming equipment, including cards, dice, roulette wheels, and ancillary items like card shoes and transport boxes. - ensure gaming tables are properly stocked and in excellent working condition by directly observing or communicating with key personnel such as shift managers, shufflers, trainers, and floor supervisors. - plan and manage the replacement of outdated equipment, maintaining detailed records of the replacement process. - oversee orders for studio gaming equipment and perform administrative duties as assigned by supervisors or management. - supervise and coordinate staff, organize workflows, assess employee performance, and offer motivation and coaching when necessary. - conduct data analysis and prepare detailed reports for line managers, including key performance indicators (kpis) related to equipment upkeep and performance. - provide daily activity updates to direct managers, ensuring clear and consistent communication. requirements: - native or fluent in english (c1 level), with strong proficiency in both written and spoken communication. - at least two years of experience leading and managing teams, with a proven ability to inspire and guide others. - comfortable using various software and technology tools to support daily tasks. - excellent presentation skills, able to explain information in a simple and convincing way. - strong organizational skills wi...
Position: games presenter location: bogota, colombia employment type: full-time work model: on-site duties and responsibilities: - host online players through the game with confidence and professionalism, ensuring a smooth and engaging experience that aligns with company standards. - maintain composure and professionalism on camera, demonstrating coordination and adaptability, skills developed through training. - exhibit self-discipline and a positive attitude, working effectively with both local management and an international team. - foster an energetic atmosphere, continuously improving performance to provide a captivating experience that encourages player return. requirements: - fluent at native level in brazilian portuguese (c2), with strong proficiency in both written and spoken communication, as well as english fluency (at least b2). - ability to adapt to flexible working hours and shift schedules. - represent the company with enthusiasm, strong gaming knowledge, and high-quality interaction with players. - present the game professionally, consistently demonstrating excellent presentation skills in line with company performance standards. benefits: - working schedule: rotational shifts 24/7 - 7 am to 3 pm, 3 pm to 11 pm, 11 pm to 7 am. - competitive fixed monthly salary. - performance-based bonus opportunities. - relocation support, including accommodation near the office, utility coverage, and flight expenses. - complimentary daily meals. - private health insurance from day one. - shift allowances in accordance with legal requirements. - paid initial ...
Position: trainer location: bogota, colombia. employment type: full-time duties and responsibilities - design and update training materials and program structures, ensuring thorough understanding of procedures and tasks. - create performance improvement plans and set measurable kpis to improve the quality and effectiveness of training. - provide training on specific procedures and controls, fostering an environment conducive to high performance and professional growth. - inspire and motivate trainees, offering constructive feedback to both individuals and management to promote continuous development. - develop and manage training programs for new hires and existing employees, working with team leaders to address specific training needs. - collaborate with team leaders to identify training requirements and ensure that programs meet both individual and team needs. requirements: - native/fluent in portuguese (c2), with strong verbal and written communication skills, as well as fluency in english (b1/b2). - high school diploma or equivalent. - ability to work well within a team and contribute to a collaborative environment. - a strong desire to learn, grow, and maintain a positive attitude. - patience and a passion for coaching, with a commitment to motivating and developing others. - prior experience in igaming or casino-related environments is a plus. - experience in designing and delivering training programs for similar roles. - relevant professional certifications or training in operations or instructional design. benefits: - competitive salary - private health...
Position: light technician location: bogota, colombia employment type: full-time work model: on-site duties and responsibilities: - assist with setting up and operating lighting equipment in a 24/7 live studio, ensuring quality and consistency. - operate and maintain lighting equipment, troubleshooting issues with support from senior technicians. - update the on-site manager on operations, equipment status, and any issues. - ensure lighting setups comply with safety standards and work with other departments to integrate lighting with audio, video, and studio systems. - help maintain lighting records and stay informed on industry trends and new technologies. requirements: - proficient in english, with strong verbal and written communication skills. - proven experience as a lighting technician in live studio or production settings, with a solid understanding of studio lighting equipment and control systems. - ability to interpret light plots from designers and the lighting director, with a strong understanding of safety standards and best practices for live studio operations. - strong problem-solving abilities, with the capacity to address technical issues under pressure in a live environment. - ability to work effectively within a diverse team, communicating clearly with senior technicians and on-site management. - excellent organizational skills and attention to detail, with flexibility to work various shifts, including occasional nights and weekends, to support the studio’s 24/7 operation. benefits: - competitive salary - private health insurance from day on...
Position: manager of operations control room location: bogota, colombia employment type: full-time work model: on-site duties and responsibilities - build and maintain relationships with internal and external clients (staff, operators) - coordinate and supervise staff, ensuring adherence to company standards - contribute to company development through operational support and feedback - document tasks and report to management, including data analysis and kpis - motivate, train, and coach staff, especially new employees and ocr team members - develop and implement procedures, workflows, and performance metrics for ocr - submit consolidated bonus reports to hr on time - manage resources to achieve performance goals and ensure service standards - stay updated on company procedures, promotions, and game strategies - report deviations from company standards and suggest improvements to enhance player experience - support iso certification efforts and communicate player feedback to management requirements: - proficient in english (c1), with strong verbal and written communication skills. - a bachelor's degree in business administration, operations management, or a related field; a master's degree is preferred - relevant certifications in project management, operations, or leadership (e.g., pmp, six sigma) are a plus - extensive experience in operations management, with significant leadership exposure - proven experience in control room operations or similar environments - experience in the igaming industry or related fields is highly desirable - strong understanding of ...
Ready for a career move that feels right? at dila recruitment, you're more than just a resume. we offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets. position: games presenter location: bogota, colombia employment type: full-time work model: on-site duties and responsibilities: - host online players through the game with confidence and professionalism, ensuring a smooth and engaging experience that aligns with company standards. - maintain composure and professionalism on camera, demonstrating coordination and adaptability, skills developed through training. - exhibit self-discipline and a positive attitude, working effectively with both local management and an international team. - foster an energetic atmosphere, continuously improving performance to provide a captivating experience that encourages player return. requirements: - fluent at native level in brazilian portuguese (c2), with strong proficiency in both written and spoken communication, as well as english fluency (at least b2). - ability to adapt to flexible working hours and shift schedules. - represent the company with enthusiasm, strong gaming knowledge, and high-quality interaction with players. - present the game professionally, consistently demonstrating excellent presentation skills in line with company performance standards. benefits: - working schedule: rotational...
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