(IH625) MONITORING ANALYST (ALL GENDERS)

We are the world’s leading ground transportation marketplace and give travelers seamless access to ground transportation online, from search to ticket purchase. we have built a cutting-edge b2b technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including google maps and booking.com. we are shaping the future of travel and building the largest global network of transport providers and retailers. having grown 10x in the past year, we are one of the fastest growing startups in travel. backed by three leading vcs (creandum, northzone and lightrock), and now, following our recent €30m series b funding, we are ready to push beyond. we are looking for a monitoring analyst who will join our control room team. you will play a vital role in conceptualizing new features, managing ongoing escalations, and ensuring seamless communication with our partners and management during issue resolution. what you'll do: - operational ownership: take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business. - incident management & resolution: management of escalations and incidents, driving swift resolutions and minimising impact on business operations. - problem-solving & innovation: conduct in-depth technical investigations and collaborate in designing solutions that address complex challenges and improve system performance. - data-driven insights: leverage data analysis to validate hypotheses, uncover insights, and identify optimisation opportunities th...