2 weeks ago be among the first 25 applicantsget ai-powered advice on this job and more exclusive features.we are seeking a proactive and experienced customer operations manager to lead our customer operations team within a dynamic logistics environment. this leadership role will oversee the performance, productivity, and development of team members responsible for load scheduling, shipment execution, and real-time updates in our transportation management system (tms). the ideal candidate brings operational expertise, strong leadership abilities, and a customer-centric mindset to drive efficiency, service excellence, and process improvement across the operations team - visa required.key responsibilities:supervise and support customer operations representatives, ensuring accurate and timely load scheduling, shipment building, and customer updates.monitor team performance, provide real-time coaching, and ensure adherence to standard operating procedures and service-level expectations.oversee the integrity and accuracy of data entry into the tms, ensuring real-time updates for visibility and accountability.serve as the primary point of escalation for operations in office, resolving problems promptly and effectively.collaborate with cross-functional teams including day-shift management, dispatch, and customer service to ensure continuity and alignment in operations.analyze operational metrics, identify trends, and implement strategies to optimize workflow and service delivery.ensure compliance with all internal policies and external regulations regarding transportation and log...
2 weeks ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. we are seeking a proactive and experienced customer operations manager to lead our customer operations team within a dynamic logistics environment. this leadership role will oversee the performance, productivity, and development of team members responsible for load scheduling, shipment execution, and real-time updates in our transportation management system (tms). the ideal candidate brings operational expertise, strong leadership abilities, and a customer-centric mindset to drive efficiency, service excellence, and process improvement across the operations team - visa required. key responsibilities: supervise and support customer operations representatives, ensuring accurate and timely load scheduling, shipment building, and customer updates. monitor team performance, provide real-time coaching, and ensure adherence to standard operating procedures and service-level expectations. oversee the integrity and accuracy of data entry into the tms, ensuring real-time updates for visibility and accountability. serve as the primary point of escalation for operations in office, resolving problems promptly and effectively. collaborate with cross-functional teams including day-shift management, dispatch, and customer service to ensure continuity and alignment in operations. analyze operational metrics, identify trends, and implement strategies to optimize workflow and service delivery. ensure compliance with all internal policies and external regulations regarding transportation...
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