Elev8.io is changing the game for behavioral health companies and is committed to helping our clientele close the gap between the millions suffering from addiction or mental health struggles. we are rapidly growing and are looking for a proactive, outspoken customer success manager to serve as a strategic partner for our clients, helping them achieve their business goals. provide tailored solutions to optimize the customers experience and ensure they are maximizing the value of our products. lead client onboarding, ensuring a smooth transition from sales to implementation by providing clear guidance, resources, and tailored solutions. serve as the primary point of contact for clients in the behavioral health space after the sale, managing day-to-day interactions and ensuring a seamless experience throughout the customer lifecycle. partner closely with product fulfillment teams such as seo and ppc to stay informed about project progress, campaign statuses, and any updates that impact customers. proactively identify opportunities for upselling and cross-selling within existing customer accounts, driving additional revenue by offering relevant solutions that meet customer needs. act as the voice of the customer within the company, providing feedback and insights to the product, product fulfillment, and leadership teams. monitor and report on customer health scores, churn risk, and overall customer success metrics. work closely with the project management team to align efforts and ensure a consistent, high-quality customer experience. qualifications: proven experience in sale...
About elev8.io elev8 provides 360° patient acquisition solutions for behavioral health brands by helping them with: generating vob-qualified leads on multiple channels via elev8media increasing efficiency by enhancing their crm & techstack via elev8tech improving their overall lead-to-admit conversion rates via elev8sales position summary at elev8.io, we don’t do fluff - we architect growth. we're on a mission to transform the behavioral health industry by connecting our 360° solutions with the facilities that can help even more people out of suffering. we’re therefore looking for an exceptional sales operations director —a systems thinker, data whisperer, process builder, and performance optimizer in one. this role is not for the faint-hearted or the fans of legacy thinking. it’s for the high-output operator who gets their high from streamlining the backend, boosting sales team efficiency, and crushing inefficiencies before they metastasize. at elev8, sales ops isn’t just a supporting function. it’s the nerve center that connects people, process, tech, and performance. you’ll build out the sales ops framework from the ground up—or burn down what doesn’t work. either way, your mission is clear: ignite growth to fuel our impact. key responsibilities - what you'll do! build the machine co-architect, implement, and optimize core sales processes (from lead sourcing to new client & sales rep onboarding). define and document workflows across the entire sales motion—zero ambiguity. own the crm. you’ll configure it, automate it, clean it, and get reps to actually use it. champion a...
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