Safetica, a global leader in intelligent data security, protecting companies worldwide against data leaks and internal threats, is looking for customer success managers to join our growing customer success management team. we are hiring for positions...
Join to apply for the remote virtual assistant | usd pay role at elevate teams join to apply for the remote virtual assistant | usd pay role at elevate teams join elevate teams – work from home & grow your career! are you ready for a full-time role w...
Rockwell automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. with more than 28,000 employees who make the world better every day, we know we have something special. behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility -our people are energized problem solvers that take pride in how thework we do changes the world for the better. we welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. and if that’s you we would love to have you join us! job description region: andean region (colombia, ecuador, venezuela) reports to: itd business segment manager function: sales enablement / product management / technical consulting purpose of the role the portfolio expert – power plays a critical role in supporting the sales organization by providing deep technical expertise and strategic guidance on rockwell automation’s power portfolio. this individual serves as a bridge between product management, sales, and technical teams, ensuring the successful amplification of the product offering in the andean region. the role contributes to securing business opportunities by influencing specifications, enabling the distributor channel, and supporting key accounts with technical differentiation. key responsibilities amplification & sales support serve as a trusted technical consultant to the sales force, advising on competitive mitigation strategies and the optimal...
We are softserve is a global digital service and consulting company founded in 1993. we work on 2,000+ projects with clients in the usa, europe, apac, and latam regions. softservians help transform, accelerate, and optimize how our clients, including isvs and fortune 500 companies, do business. our client is a sydney-based software development company that offers a suite of tools for issue tracking, collaboration, and software development. their solutions support various roles of development teams across multiple industries worldwide. with offices in several major cities and development centers in vietnam and poland, the company delivers enterprise products directly to customers online. for our client, a renowned it company, we are looking for a middle/senior ios engineer. join our multinational team to develop issue tracking apps, team collaboration, and wiki products. we value innovation and high-quality products, and we work together to achieve outstanding results. be part of shaping the future with us! if you are experienced in android development for 4+ years competent in kotlin and compose usage strong in software development methodologies, tools and processes skilled in writing clear, concise and comprehensive code familiar with unit testing independently driving huge projects, from technical design to launch aware of secure coding practices competent in prioritizing and communicating tradeoffs effective as a troubleshooter, applying strong analytical skills proficient in communication and documentation skills ready to cover daily communication with a team and custom...
Epam is a leading global provider of digital platform engineering and development services. we are committed to having a positive impact on our customers, our employees, and our communities. we embrace a dynamic and inclusive culture. here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. no matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. we are looking for a creative and dynamic senior ui/ux designer to craft intuitive and visually compelling designs for key software solutions that enable the seamless movement of goods in supply chains. this position requires taking ownership as the lead designer while partnering with clients to understand and transform their needs into innovative visual solutions. animation and video creation skills are crucial for this role. responsibilities work closely with clients to gather and analyze requirements, translating them into effective designs develop user-focused interfaces that align with corporate goals and functional objectives create and refine workflows and user journeys for new applications while improving existing designs maintain consistency in design systems, visual quality, and pixel-perfect deliverables incorporate animations and videos to elevate user experiences build prototypes and wireframes to communicate and refine designs throughout agile iterations partner...
Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. david kennedy recruitment is working with a leading tech company who is looking to recruit a motion designer to join their team in bogota, colombia. position: motion designer location: latam region - remote employment type: full-time work model: remote benefits: base salary duties and responsibilities: lead the conceptualization, design, and execution of high-quality motion graphics and visual content, ensuring consistency and innovation across all projects. take ownership of the visual strategy, including the layout, placement of text, and integration of visual elements, ensuring alignment with overall brand messaging and objectives. collaborate with project stakeholders to gather detailed briefs, and take ownership of asset development, ensuring they align with creative goals and brand guidelines. review and provide expert feedback on final layouts, recommending and implementing improvements to elevate design quality and visual impact. collaborate closely with cross-functional teams, including design, marketing, and production, to ensure a seamless workflow and alignment with company standards and objectives. mentor and guide junior motion designers, offering feedback and supporting their growth within the team. champion adherence to creative direction and maintain the integrity of brand identity across all visual outputs. stay ahead of industry trends, ensuring the company remains at the forefron...
At iron mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. that’s why we need smart, committed people to join us. whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at iron mountain. we provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. we proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? if so, let's start the conversation. elevate your career by joining our dynamic global organization as a data operations analyst in the legal department of iron mountain. in this pivotal role, you will drive strategic growth through insightful analysis of the key metrics regarding the work performed and support our business planning and continuous improvement initiatives. you will manage our knowledge management tools to help our internal clients work more effectively and efficiently. this role will: manage and analyze work performed by the legal department and provide key insights on trends and future needs. it will also assist with the development and implementation of a knowledge management repository...
Senior full stack developer (php & vue or react) join to apply for the senior full stack developer (php & vue or react) role at lean tech senior full stack developer (php & vue or react) 1 week ago be among the first 25 applicants join to apply for the senior full stack developer (php & vue or react) role at lean tech company overview: lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries.currently, we are seeking a senior full stack php developer to join our team. here are the challenges that our next warrior will face and the requirements we look for: position title: senior full stack php developer location: hybrid - medellin what you will be doing: this role requires proficiency in object oriented php frameworks, including laravel or symfony, along with significant experience in front-end technologies such as vue.js or react. as a senior full stack developer, your contributions will directly impact project architecture, enhance security, and ensure scalability. you will work collaboratively with a multinational team, while managing the deployment of code using docker and g...
Elevate your impact through innovation and learning evalueserve is a leading global company that develops innovative and sustainable solutions for a wide range of clients, including more than 30% of the fortune 500 companies. our clients include amazon, deutsche bank, johnson & johnson, mcdonald's, microsoft, morgan stanley, nestlé, novo nordisk, and procter & gamble. with a presence in more than 45 countries across five continents, we excel in leveraging state-of-the-art technology, domain-specific ai solutions, and deep subject matter expertise to elevate our clients' strategic decision-making and business impact. we have 4,500+ talented professionals operating across 45 countries, including india, china, chile, romania, the us, and canada. our global network also extends to emerging markets such as colombia, the middle east and the rest of asia-pacific. recognized by great place to work in india, chile, romania, the us, and the uk, we offer a dynamic, growth-oriented, and open culture that prioritizes flexible work-life balance, diverse and inclusive teams, and equal opportunities for all. watch this video to understand what it means to elevate your impact at evalueserve! about data analytics (da) data analytics is one of the highest growth practices within evalueserve, providing you rewarding career opportunities. established in 2014, the global da team extends beyond 1000+ (and growing) data science professionals across data engineering, business intelligence, digital marketing, advanced analytics, technology, and product engineering. our more tenured teammates, some o...
Why neuraflash: at neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. as an aws solution architect, you will have the opportunity to: - ensure customer success in building and launching ...
Why neuraflash: at neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. as an aws technical architect, you will have the opportunity to: - ensure customer success in building and launching...
Why neuraflash: at neuraflash, we are redefining the future of business through the power of ai and groundbreaking technologies like agentforce. as a trusted leader in ai, amazon, and salesforce innovation, we craft intelligent solutions—integrating salesforce einstein, service cloud voice, amazon connect, agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. from conversational ai to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies. we are proud to be creating the future of generative ai and ai agents. salesforce has launched agentforce, and neuraflash was selected as the only partner for the private beta prior to launch. post-launch, we’ve earned the distinction of being salesforce’s #1 partner for agentforce, reinforcing our role as pioneers in this transformative space. be part of the neuraflash journey and help shape the next wave of ai-powered transformation. here, you’ll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like agentforce to create impactful customer outcomes. whether you're developing advanced ai-powered bots, streamlining business operations, or building solutions using the latest generative ai technologies, your work will drive innovation at scale. if you’re ready to make your mark in the ai space, neuraflash is the place for you. as an sr. aws consultant, you will have the opportunity to: - support customers in the adoption of amazon connect so...
Automoves is one of canada’s leading vehicle shipping companies, trusted by dealerships, relocation services, and private customers coast-to-coast. our mission is to make auto transport simple, efficient, and stress-free. we’re growing fast – and so is our brand presence. that’s where you come in. the role the role: we’re looking for a creative, data-driven social media manager to own and elevate our digital presence. from creating compelling content to engaging with followers, you’ll shape how automoves shows up online — and help drive business growth through strategic storytelling. what you’ll do: • plan, create, and schedule content across platforms (instagram, facebook, tiktok, linkedin, x, youtube) • develop and manage social media campaigns that support brand awareness, lead generation, and customer engagement • monitor conversations, respond to inquiries/comments, and build community • analyze performance metrics and adjust strategies for growth and roi • collaborate with our design and customer service teams to align messaging • stay ahead of trends in automotive, logistics, and social ideal profile what we’re looking for: • 2+ years experience in social media management or digital marketing • strong writing and content creation skills (bonus if you’re great with short-form video) • familiarity with social scheduling tools (later, buffer, hootsuite, etc.) • a sharp eye for branding, tone, and design consistency • interest in the auto industry or logistics is a big plus why join automoves? • competitive salary and flexible remote work setup • opportu...
Oliver+ is a global team of creative thinkers, tech-savvy trendsetters, and production pros specialising in film, cgi, automation, ai, motion design, and digital/print content. we partner with over 300 clients in 40+ countries and counting. our focus is to connect clients with high-quality solutions, talent and ambitious opportunities worldwide. as a part of the brandtech group, we're at the forefront of leveraging cutting-edge ai technology to revolutionise how we create and deliver work. our ai solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. role: business unit director location: remote (living in mexico/colombia) about the role: as the business unit director, you will hold a pivotal leadership role, steering a dynamic team towards innovations and strategic collaborations to elevate client accounts and business growth across the group. with a proven history of expanding portfolios and securing new business, your expertise will be instrumental in crafting bespoke talent and production solutions designed to meet our clients’ unique needs. it is essential that you exude confidence and gravitas in all your dealings. this position encompasses a comprehensive strategic role that includes guiding market-specific digital design, creative development, and production oversight. within iig’s bespoke business model, you will need to adeptly navigate the complexities of working closely with clients, both on-site and remotely, tailoring solutions that integrate seamlessly wit...
Description company overview lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. currently, we are seeking a senior product manager with a strong english level to join our team. here are the challenges that our next warrior will face and the requirements we look for: job title : senior product manager location : latam position overview: we are looking for an experienced and strategic product manager to join our remote team in latam. this role is ideal for a driven individual with a strong technical background and a passion for leading cross-functional teams to build impactful products. the ideal candidate will have a deep understanding of product development, go-to-market strategies, pricing models, and exceptional communication skills. if you're excited to shape product vision, you will work closely with stakeholders, development teams, and business leaders to align objectives, enhance collaboration, and deliver high-impact solutions. key responsibilities define and maintain product vision, strategy, and roadmaps, aligning business objectives with custome...
The offer join a market leader within the accounting industry opportunity within a company with a solid track record of performance fantastic work culture the job what you'll do lead & scale a team of inbound sdrs and aes focused on fast response times and conversion rates. own the inbound pipeline from lead qualification to closed-won, ensuring timely follow-ups, clear accountability, and strong forecast accuracy. optimize lead routing and scoring in collaboration with marketing and revops. analyze performance: report on mql-to-sql, sql-to-opportunity, demo attendance, and win rates. coach reps on discovery, objection handling, product value articulation, and sales hygiene to elevate deal quality. collaborate with marketing to align campaign messaging with sales motions and provide feedback on mql quality. ensure seamless handoff to customer success/onboarding for a great client experience post-sale. create and maintain playbooks, scripts, and email sequences. drive crm excellence (hubspot) and maintain an accurate pipeline forecast. upskill reps to handle mid-market deals alongside transactional sales. what success looks like exceed inbound revenue and conversion kpis consistently. improve rep performance, preparing them to handle more complex, higher-value opportunities. implement scalable, repeatable inbound sales processes across the team. maintain data-backed forecasting and pipeline management. align with marketing & revops on lead quality and funnel performance. the profile what you bring: 3–5+ years in saas sales, with 2+ years managing or coaching inbound, outbo...
Position: graphic designer location: remote latam working hours: 40 hrs per week, 8 am - 5 pm pst salary range : competitive salary job purpose: we're looking for a high-end fashion and lifestyle brand is seeking a graphic designer to elevate its visual identity across all marketing channels. this role is part of a collaborative creative team and is responsible for delivering compelling, trend-forward designs that align with brand strategy and resonate with a fashion-conscious audience. responsibilities: understand and interpret the brand’s design vision, ensuring consistency while pushing creative boundaries. create original and on-brand designs for marketing channels, including email campaigns, ads, sms, and social media. develop visual assets for product launches, promotions, and web updates. collaborate with social media and marketing teams on graphics, animations, and interactive content. design visuals that support brand storytelling and enhance the overall customer experience. retouch and color-correct images as needed. manage and organize design files effectively. assist with the creation of lookbooks, invitations, and market materials. support pre- and post-production for photo shoots. partner with cross-functional teams to align design output with business goals. stay updated on current design, fashion, and social media trends. requirements bachelor’s degree in graphic design, visual communication, fashion design, or related field. 5+ years of experience in luxury fashion or high-end brand design. proficiency in adobe creative suite (photoshop, illustrator, indesi...
Hi, is verónica from ci&t!i am a talent attracting analyst looking for people located in colombia for senior quality automation analyst position to join us! about us: join our dynamic team at ci&t, working for one of our clients, a global leader in the ecommerce space, renowned for delivering delightful pizza experiences to millions worldwide. we are committed to innovation, excellence, and fostering a collaborative environment that empowers our team to excel. role overview: as a senior quality automation analyst, you will play a pivotal role in ensuring the quality and reliability of our frontend (web, android and ios) components and services. you will work closely with cross-functional teams to develop and implement advanced automated testing strategies, contributing to the continuous improvement of our qa processes. this position requires a proactive, detail-oriented individual with excellent problem-solving skills and a strong background in both manual and automated testing. key responsibilities: elevate the automation testing practice by meeting our clients where they are in their journeys towards a better world of automated tests and good practices.you're a person the team can rely upon for absolute quality. the goalkeeper of bugs. the cerberus of quality. you care about not just the process and eventually the strategy to automate a suite of tests, but also the fact that today such processes might not exist. you've been there before, and you know the secrets of manual testing, which you will apply, knowing that we should invest in bringing forth a more mature practice...
**senior customer success manager** remote | est hours (mon-fri, 9am-6pm) | full-time | reports to executive leadership we're looking for a **senior customer success manager** to lead client relationships in a content-driven, service-focused environment. in this high-impact role, you'll own the entire customer journey—from onboarding and activation through to retention, growth, and advocacy. you'll be a strategic advisor, operational leader, and problem-solver, helping customers succeed while building scalable systems that elevate the customer experience across the board. if you're a proactive, people-savvy professional who thrives in fast-paced, tech-enabled teams, this role could be your next big move. ***what you’ll do**: - manage a portfolio of high-value customer accounts, ensuring consistent value, engagement, and satisfaction - lead onboarding and training, building walkthroughs and materials that drive early wins - serve as a strategic advisor, aligning services with customer goals and measurable outcomes - design and refine scalable processes and sops using tools like hubspot, zapier, slack, and scheduling platforms - monitor customer health and deploy retention strategies using crm data and qualitative insights - collaborate with production, ops, and leadership to ensure smooth service delivery and continuous improvement - conduct regular check-ins, strategy reviews, and performance updates to maintain alignment - capture testimonials, referrals, and social proof to support customer advocacy - navigate difficult conversations with professionalism ...
Company overview: lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. as a senior data engineer, you will be a key player in modernizing legacy data infrastructure by leveraging cloud-first tools and best practices to support high-impact transformations. position title: senior data engineer location: remote - colombia what you will be doing: the senior data engineer will support a major modernization initiative to transition from a mainframe-based policy administration system to a cloud-based data ecosystem. you will work in a collaborative, client-facing role helping migrate, model, and manage large-scale data in azure and snowflake environments. your responsibilities will include: data pipeline development: build and manage robust data pipelines using azure data factory (adf) and dbt for orchestrating data transformations. snowflake expertise: lead or contribute to snowflake data modeling and development, enabling scalable and performant cloud data warehousing. python development: use python to support data manipulation, automation, and integration tasks across data workflows. leg...
Description company overview lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. currently, we are seeking a senior product manager with a strong english level to join our team. here are the challenges that our next warrior will face and the requirements we look for: job title: senior product manager location: latam position overview: we are looking for an experienced and strategic product manager to join our remote team in latam. this role is ideal for a driven individual with a strong technical background and a passion for leading cross-functional teams to build impactful products. the ideal candidate will have a deep understanding of product development, go-to-market strategies, pricing models, and exceptional communication skills. if you're excited to shape product vision, you will work closely with stakeholders, development teams, and business leaders to align objectives, enhance collaboration, and deliver high-impact solutions. key responsibilities - define and maintain product vision, strategy, and roadmaps, aligning business objectives with custome...
The offer strong opportunities to progress your career fantastic work culture work alongside & learn from best in class talent the job the role: we’re looking for a creative, data-driven social media manager to own and elevate our digital presence. from creating compelling content to engaging with followers, you’ll shape how automoves shows up online — and help drive business growth through strategic storytelling. what you’ll do: • plan, create, and schedule content across platforms (instagram, facebook, tiktok, linkedin, x, youtube) • develop and manage social media campaigns that support brand awareness, lead generation, and customer engagement • monitor conversations, respond to inquiries/comments, and build community • analyze performance metrics and adjust strategies for growth and roi • collaborate with our design and customer service teams to align messaging • stay ahead of trends in automotive, logistics, and social the profile what we’re looking for: • 2+ years experience in social media management or digital marketing • strong writing and content creation skills (bonus if you’re great with short-form video) • familiarity with social scheduling tools (later, buffer, hootsuite, etc.) • a sharp eye for branding, tone, and design consistency • interest in the auto industry or logistics is a big plus why join automoves? • competitive salary and flexible remote work setup • opportunity to build and lead the brand voice of a fast-growing company • creative freedom and room for experimentation • supportive, collaborative team culture the employer our clie...
Purpose & overall relevance for the organization: - adidas shared services in bogotá delivers high quality services for customer service and invoice to cash, accounts payable, retail accounting, ecommerce accounting and other finance processes as well as hr services for adidas companies located in europe and americas. - claims is a key element within adidas wholesale customer service. this team is responsible for the claim’s activities such logistic claims and invoice management tasks. the team delivers all activities in timely manner and with the required quality. the team supports projects, including process standardisation, tools implementation and other ad hoc projects. key responsibilities: - claims management activities such us logistic claims and defect / used product - manage customer relationship, which includes problem resolution and root cause analysis - manage the relationships within customer service and sales as well as other stakeholders in the business - identify the improvement opportunities and support their implementation - support ongoing projects for the implementation of technology solutions key relationships: - credit management - other customer service teams - sales - market finance knowledge, skills and abilities : - strong customer service orientation - high level of empathy and emotional intelligence - experience with sap - experience in a shared service environment or similar - ability to read, write and communicate in english in a business setting - ability to pay close attention to detail and high degree of customer ...
**senior customer success manager** remote | est hours (mon-fri, 9am-6pm) | full-time | reports to executive leadership we're looking for a **senior customer success manager** to lead client relationships in a content-driven, service-focused environment. in this high-impact role, you'll own the entire customer journey—from onboarding and activation through to retention, growth, and advocacy. you'll be a strategic advisor, operational leader, and problem-solver, helping customers succeed while building scalable systems that elevate the customer experience across the board. if you're a proactive, people-savvy professional who thrives in fast-paced, tech-enabled teams, this role could be your next big move. ***what you’ll do**: - manage a portfolio of high-value customer accounts, ensuring consistent value, engagement, and satisfaction - lead onboarding and training, building walkthroughs and materials that drive early wins - serve as a strategic advisor, aligning services with customer goals and measurable outcomes - design and refine scalable processes and sops using tools like hubspot, zapier, slack, and scheduling platforms - monitor customer health and deploy retention strategies using crm data and qualitative insights - collaborate with production, ops, and leadership to ensure smooth service delivery and continuous improvement - conduct regular check-ins, strategy reviews, and performance updates to maintain alignment - capture testimonials, referrals, and social proof to support customer advocacy - navigate difficult conversations with professionalism ...
**description**: **about the role** sugarcrm is hiring a regional technical support delivery manager to lead frontline support execution across your designated region. this role is foundational to our support delivery strategy—ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. as a delivery leader, you will manage a team of support engineering specialists and senior specialists. you will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, sla adherence, escalations, and customer satisfaction. you’ll also work closely with your global peers, product, and support operations to continuously raise the bar on operational excellence and user outcomes. impact you will make in the role: - own daily support execution for your region, ensuring consistent performance against operational goals and slas - manage and optimize staff coverage, team availability, and queue balancing in collaboration with support operations and workforce planning - ensure each team member is accountable for owning cases end-to-end and delivering high-quality, timely support, with appropriate handoffs for complex escalations - lead, coach, and develop a team of frontline support specialists and senior specialists, reinforcing a culture of ownership, rigor, and delivery - monitor and improve case handling efficiency, frt, resolution time, and overall support quality - conduct regular 1:1s, coac...
Description company overview lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. currently, we are seeking a senior product manager with a strong english level to join our team. here are the challenges that our next warrior will face and the requirements we look for: job title: senior product manager location: latam position overview: we are looking for an experienced and strategic product manager to join our remote team in latam. this role is ideal for a driven individual with a strong technical background and a passion for leading cross-functional teams to build impactful products. the ideal candidate will have a deep understanding of product development, go-to-market strategies, pricing models, and exceptional communication skills. if you're excited to shape product vision, you will work closely with stakeholders, development teams, and business leaders to align objectives, enhance collaboration, and deliver high-impact solutions. key responsibilities - define and maintain product vision, strategy, and roadmaps, aligning business objectives with customer ...
Description company overview lean tech is a rapidly expanding organization situated in medellín, colombia. we pride ourselves on possessing one of the most influential networks within software development and it services for the entertainment, financial, and logistics sectors. our corporate projections offer a multitude of opportunities for professionals to elevate their careers and experience substantial growth. joining our team means engaging with expansive engineering teams across latin america and the united states, contributing to cutting-edge developments in multiple industries. currently, we are seeking a senior product manager with a strong english level to join our team. here are the challenges that our next warrior will face and the requirements we look for: job title: senior product manager location: latam position overview: we are looking for an experienced and strategic product manager to join our remote team in latam. this role is ideal for a driven individual with a strong technical background and a passion for leading cross-functional teams to build impactful products. the ideal candidate will have a deep understanding of product development, go-to-market strategies, pricing models, and exceptional communication skills. if you're excited to shape product vision, you will work closely with stakeholders, development teams, and business leaders to align objectives, enhance collaboration, and deliver high-impact solutions. key responsibilities - define and maintain product vision, strategy, and roadmaps, aligning business objectives with customer ...
Elevate your impact through innovation and learning evalueserve is a global leader in delivering innovative and sustainable solutions to a diverse range of clients, including over 30% of fortune 500 companies. with presence in more than 45 countries ...
We are seeking a skilled data scientist to join our team and elevate our current data insights and analytics offerings. this role will expand our capabilities by collaborating with data science team and incorporating data science/bi subject matter ex...
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