Esp global services is a world-class it services organization that specializes in enterprise managed services, infrastructure engineering, and global field support, due to continued growth and customer acquisition are looking for an it technician based in bogota, colombia. the it tech will work onsite at one of our valued customers in bogota and will provide and maintain continuity of service for all desktop devices (hardware, software and connectivity) for the customer and resolve any technical issues that may occur within agreed contractual service levels. **what does the role involve?** - respond to allocated customer incidents (hardware, software and connectivity) and service requests and manage through to a successful resolution within agreed service levels. - deliver desk-side support services to the customer in line with agreed project timescales and service levels - deliver hard and soft break fix services for laptops and desktops across the customer site portfolio - support, manage and maintain the configuration and installation of the desktop, including patch updates and hardware replacements. - identify and obtain from the vendor any spares required to respond to incidents and ensure that the customer is kept informed of any resulting delays. - monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements. - ensure that each desktop device is installed with the appropriate desktop image - provide vip support for desk side issues - maintain a high level of...
Do you have experience in cost center management for it services and budget responsibility? do you have analytical skills to understand customers' requirements and build a business case? have you worked with the commercial area to analyze and design potential sales opportunities in the it industry? do you proactively suggest things rather than follow or be a doer? if you said yes to all, below you will find more details of this role. **about the job**: manage the usa /canada & latam commercial pricing model process into one or more customer accounts and partner with bids & sales teams to provide cost to end client **what will you do?**: - the ability to independently conduct complex analysis and build commercial models to drive data-driven negotiation leverage. - the natural inclination to evaluate and challenge business-as-usual practices with an open-minded, always learning, and proactive mindset, informed by a deep understanding of the factors and challenges across the infrastructure landscape. - leads and is a regular contributor and innovator to the continual improvement of service delivery standards and practices for the customer contract and service delivery management community. - to analyze each business opportunity, identifying and defining requirements for new services. - actively own service risks, control service costs and improve productivity of high complexity contracts for customers and esp to increase profitability (esp) and continually improve cost-effectiveness (for esp & customer) - provide complex, multi-service line cost modeling including ...
**join amgen’s mission of serving patients**: at amgen, if you feel like you’re part of something bigger, it’s because you are. our shared mission—to serve patients living with serious illnesses—drives all that we do. since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. with our focus on four therapeutic areas -oncology, inflammation, general medicine, and rare disease - we reach millions of patients each year. as a member of the amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. our award-winning culture is collaborative, innovative, and science based. if you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the amgen team. join us and transform the lives of patients while transforming your career. **technology business partner manager** **what you will do**: **expectations / scope / complexity**: **knowledge** - broad functional and technical knowledge of all key it domains and service management lifecycle - knowledge of industry and business principles, understands customer’s core business, processes and priorities - enhances own knowledge through understanding business trends and objectives **problem solving**: - applies analytical skills to evaluate and interpret sophisticated situations / problems using multiple sources of information - forecasts, models and utilizes sophisticated analytical tools - anticipates and pr...
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