Descripción del puesto: en exl service, estamos en la búsqueda de un analista de soporte ti bilingüe / help desk analyst bilingüe. este rol desempeñará un papel fundamental orientando y resolviendo problemas técnicos tanto en el lugar (on site) como de forma remota. si eres apasionado por la tecnología y estás listo para enfrentar desafíos emocionantes, te invitamos a ser parte de nuestro equipo. requisitos generales: experiência mínima de 1 año en soporte a personal operativo y administrativo, preferiblemente en la industria del bpo. nível de inglés avanzado (mínimo b2). técnico, tecnólogo o estudiante universitario en programas relacionados con informática. habilidad para brindar atención al cliente y adaptarse a sus necesidades (personal operativo y administrativo). conocimientos en administración de herramientas de software, herramientas de diagnóstico y solución de problemas. excelentes habilidades de comunicación, tanto verbales como escritas. residencia en bogotá. requisitos técnicos: conocimientos sólidos en tcp/ip y direccionamiento ip (ipv4/ipv6). experiência en resolución de problemas en desktop/laptop con sistemas windows 10 y 7, en internet, así como conocimientos de pac files/wpac y herramientas como websense o mcafee. conocimientos en redes lan/wan. conocimientos intermedios en ms office suite (o365). capacidad para configurar y agregar hardware. habilidades en split vpn o direct access. experiência en encriptación y software antivirus como mcafee disk encryption y virusscan. habilidad para gestionar un alto volumen de inventarios y activo...
**about the exl insurance premium audit group**: a leader in the field, exl can complete all levels of premium audits on all auditable exposure types. we train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum. this expertise is combined with a technology-enabled proprietary platform, with predictive modeling capabilities. using a premium audit selection model, the team can predict the likelihood of policy misclassification, automatically assign audit methods to save carriers time and money, and use machine learning to continuously improve correlation and prediction accuracy. **the role**: the exl hr team is seeking to hire a team lead to manage our rapidly growing recruitment team based in bogota, colombia focused on supporting the u.s. premium audit and survey insurance division hiring needs. this role requires 4 days per week, tuesday - friday, onsite work at the bogota, colombia exl office working 9:00am - 5:00pm est. **responsibilities**: - ability to run reports in the hr ats, tracking progress on meeting the monthly hiring goals. - partner with the cib recruiting management & finance teams to understand reporting and project needs. - ensure alignment of recruitment process controls and the business strategy. **qualifications**: - bachelor’s degree - 5+ years of experience in recruiting, with at least the last 2 recent years of experience focused on u.s. hiring delivery - insurance industry recruiting experience is a plus. - recent experience leading a team of recruiters. - must be f...
Job summary the engineer consultant plays a critical role in the implementation of enterprise data management (edm) solutions for exl data management. they are responsible for setting the development standards and best practices, and may be required to assist with requirements gathering/analysis, development, testing, documentation, and deployment tasks. this is a business-facing role in which the consultant will work independently and collaboratively with internal and client teams to ensure project success. the data engineer senior consultant should have practical experience developing edm solutions, strong working knowledge of the technologies listed below, and an eagerness/ability to learn and train on new technologies. you will have the opportunity to engage with clients utilizing all aspects of a data management organization including data governance, data quality, mdm, and business intelligence.you will also be working closely with cloud, big data, data modeling, and project management consultants. you must be able to fill different positions in multi-functional and multi-shore project teams. essential duties (60%) analysis/development/testing - leads the software development team during the design, build, test, support phases - evaluates the introduction of new technologies and implements solutions and enterprise data integration strategies - provide analysis and recommendations to overall data strategies and roadmaps - partners with solution architects to perform source system analysis, identification of key data issues, data profiling and development of norm...
**exl (nasdaq**: exls) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. using our proprietary, award-winning business exlerator framework, which integrates analytics, automation, benchmarking, bpo, consulting, industry best practices and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. exl serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. headquartered in new york, new york, exl has more than 40,000 professionals in locations throughout the united states, europe, asia (primarily india and philippines), latin america (mexico city and bogota), australia and south africa. exl analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting-edge analytics techniques and a consultative approach. leveraging proprietary methodology and best-of-breed technology, exl analytics takes an industry-specific approach to transform our clients’ decision-making and embed analytics more deeply into their business processes. our global footprint of nearly 4,000 data scientists and analysts assist client organizations with complex risk minimization methods, advanced marketing, pricing and crm strategies, internal cost analysis, and cost and resource optimization within the organization. exl analytics serves the i...
Job summary the data engineer senior consultant plays a critical role in the implementation of enterprise data management (edm) solutions for datasource consulting/exl clients. they are responsible for setting the development standards and best practices, and may be required to assist with requirements gathering/analysis, development, testing, documentation, and deployment tasks. this is a business-facing role in which the consultant will work independently and collaboratively with internal and client teams to ensure project success. the data engineer senior consultant should have practical experience developing edm solutions, strong working knowledge of the technologies listed below, and an eagerness/ability to learn and train on new technologies. you will have the opportunity to engage with clients utilizing all aspects of a data management organization including data governance, data quality, mdm, and business intelligence. you will also be working closely with cloud, big data, data modeling, and project management consultants. you must be able to fill different positions in multi-functional and multi-shore project teams. essential duties (60%) analysis/development/testing - leads the software development team during the design, build, test, support phases - evaluates the introduction of new technologies and implements solutions and enterprise data integration strategies - provide analysis and recommendations to overall data strategies and roadmaps - partners with solution architects to perform source system analysis, identification of key data issues, data profi...
**description**: exl has an exciting opportunity for an experienced recruiter analyst to join our colombia hr team based in bogota co. we are looking for a strong individual who can work independently with the ability to be an specialist in all the onboarding process. **qualifications**: - minimum 1 year of experience in positions such as hiring analyst, hiring assistant, people management analyst or similar - with experience in colombia - excellent oral and written communication skills in english level - strong organizational and interpersonal skills - analytical and problem-solving skills - strong ability to multitask - advanced excel - availability to work face-to-face - detail orientation - ability to function in a fast-paced environment and work under pressure. **functions**: - recruiting - process end to end. **what we offer**: - indefinite term contract (with all the benefits of law) - mode of work: on site bogotá - hours: monday to friday (weekends off) exl offers an exciting, fast paced and innovative environment, which brings together a group of sharp and entrepreneurial professionals who are eager to influence business decisions. from your very first day, you get an opportunity to work closely with highly experienced individuals. you can expect to learn many aspects of businesses that our clients engage in....
Exl (nasdaq:exls) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. using our proprietary, award-winning business exlerator framework, which integrates analytics, automation, benchmarking, bpo, consulting, industry best practices, and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. exl serves the insurance, healthcare, banking and financial services, utilities, travel, transportation, and logistics industries. headquartered in new york, new york, exl has more than 40,000 professionals in locations throughout the united states, europe, asia (primarily india and philippines), latin america (mexico city and bogota), australia, and south africa. exl analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting-edge analytics techniques, and a consultative approach. leveraging proprietary methodology and best-of-breed technology, exl analytics takes an industry-specific approach to transform our clients’ decision-making and embed analytics more deeply into their business processes. our global footprint of nearly 4,000 data scientists and analysts assists client organizations with complex risk minimization methods, advanced marketing, pricing, and crm strategies, internal cost analysis, and cost and resource optimization within the organization. exl analytics serves the in...
**about the exl insurance premium audit group**: a leader in the field, exl can complete all levels of premium audits on all auditable exposure types. we train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum. this expertise is combined with a technology-enabled proprietary platform, with predictive modeling capabilities. using a premium audit selection model, the team can predict the likelihood of policy misclassification, automatically assign audit methods to save carriers time and money, and use machine learning to continuously improve correlation and prediction accuracy. **the role**: the exl hr team is seeking to hire a team lead to manage our rapidly growing recruitment team based in bogota, colombia focused on supporting the u.s. premium audit and survey insurance division hiring needs. this role requires 4 days per week, tuesday - friday, onsite work at the bogota, colombia exl office working 9:00am - 5:00pm est. **responsibilities**: - ability to run reports in the hr ats, tracking progress on meeting the monthly hiring goals. - partner with the cib recruiting management & finance teams to understand reporting and project needs. - ensure alignment of recruitment process controls and the business strategy. **qualifications**: - bachelor’s degree - 5+ years of experience in recruiting, with at least the last 2 recent years of experience focused on u.s. hiring delivery - insurance industry recruiting experience is a plus. - recent experience leading a team of recruiters. - must be f...
Intern sena for document management in hr **schedule**: monday to friday, 40 hrs per week...
Intern sena for payroll **schedule**: monday to friday, 40 hrs per week...
Psicólogo/a organizacional en exl, somos líderes en tecnología y análisis avanzado de datos. nuestra misión es crear sistemas inteligentes de intercambio de información que impulsen la toma de decisiones más efectivas y eficientes. **responsabilidades**: - diseñar e implementar estrategias para mantener un ambiente de trabajo positivo y productivo. - realizar evaluaciones periódicas del clima y la cultura organizacional y proponer acciones para mejorarlo. - realizar un seguimiento continuo del bienestar laboral de los empleados y proponer intervenciones adecuadas según sea necesario. - brindar apoyo y asesoramiento a los líderes y equipos en temas relacionados con el bienestar laboral. - desarrollar programas de capacitación y talleres enfocados en el desarrollo personal y profesional de los empleados. - gestionar conflictos interpersonales y promover la resolución pacífica de conflictos dentro de la organización. **requisitos**: título universitario en psicología con énfasis en psicología organizacional. - experiência previa en roles similares, preferiblemente en entornos laborales dinámicos. - experiência comprobada en seguimiento del bienestar, clima y cultura organizacional, con capacidad para implementar medidas correctivas efectivas. - conocimiento sólido en técnicas de evaluación psicológica y herramientas de diagnóstico organizacional. - habilidades excepcionales de comunicación y capacidad para trabajar en equipo. - orientación hacia resultados y capacidad para tomar decisiones efectivas en situaciones complejas. - certificaciones adicionales en...
¡nos encontramos en busqueda de un quality assurance manager! ¿qué se requiere? - profesional universitario en administración de empresas o áreas afines. - 1 año mínimo de experiência en posiciones de liderazgo en áreas de calidad en bpo/ call center. - manejo de excel avanzado. - inglés b2+/ c1 ¿cuáles son las funciones? - ejecutar el plan de calidad para cada proyecto. - ser el primer punto de contacto en relación a procesos de calidad, herramientas y equipo a cargo. - monitorear las métricas de control de calidad para mejorar el desempeño. - verificar los requisitos del cliente tanto interna como externamente y asegurar su cumplimiento. ¿qué ofrecemos? - contrato a término indefinido - presencial bogotá | sede connecta...
**about the exl insurance premium audit group**: a leader in the field, exl can complete all levels of premium audits on all auditable exposure types. we train our 450+ highly skilled professionals worldwide utilizing our industry-leading training platform and curriculum. this expertise is combined with a technology-enabled proprietary platform, with predictive modeling capabilities. using a premium audit selection model, the team can predict the likelihood of policy misclassification, automatically assign audit methods to save carriers time and money, and use machine learning to continuously improve correlation and prediction accuracy. **the role**: the exl hr team is seeking to hire a team lead to manage our rapidly growing recruitment team based in bogota, colombia focused on supporting the u.s. premium audit and survey insurance division hiring needs. this role requires 4 days per week, tuesday - friday, onsite work at the bogota, colombia exl office working 9:00am - 5:00pm est. **responsibilities**: - ability to run reports in the hr ats, tracking progress on meeting the monthly hiring goals. - partner with the cib recruiting management & finance teams to understand reporting and project needs. - ensure alignment of recruitment process controls and the business strategy. **qualifications**: - bachelor’s degree - 5+ years of experience in recruiting, with at least the last 2 recent years of experience focused on u.s. hiring delivery - insurance industry recruiting experience is a plus. - recent experience leading a team of recruiters. - must be f...
**descripción del puesto**: en exl service, estamos en la búsqueda de un analista de soporte ti bilingüe / help desk analyst bilingüe. este rol desempeñará un papel fundamental orientando y resolviendo problemas técnicos tanto en el lugar (on site) como de forma remota. si eres apasionado por la tecnología y estás listo para enfrentar desafíos emocionantes, te invitamos a ser parte de nuestro equipo. **requisitos generales**: - experiência mínima de 1 año en soporte a personal operativo y administrativo, preferiblemente en la industria del bpo. - nível de inglés avanzado (mínimo b2). - técnico, tecnólogo o estudiante universitario en programas relacionados con informática. - habilidad para brindar atención al cliente y adaptarse a sus necesidades (personal operativo y administrativo). - conocimientos en administración de herramientas de software, herramientas de diagnóstico y solución de problemas. - excelentes habilidades de comunicación, tanto verbales como escritas. - residencia en bogotá. **requisitos técnicos**: - conocimientos sólidos en tcp/ip y direccionamiento ip (ipv4/ipv6). - experiência en resolución de problemas en desktop/laptop con sistemas windows 10 y 7, en internet, así como conocimientos de pac files/wpac y herramientas como websense o mcafee. - conocimientos en redes lan/wan. - conocimientos intermedios en ms office suite (o365). - capacidad para configurar y agregar hardware. - habilidades en split vpn o direct access. - experiência en encriptación y software antivirus como mcafee disk encryption y virusscan. - habilidad para gestionar...
En exl somos expertos en tecnología y análisis avanzado de datos. creamos sistemas inteligentes de intercambio de información que facilitan la toma de decisiones, haciéndola más efectiva eficiente. somos una empresa fundada en 1999 en estados unidos y estamos en colombia desde 2014. hacemos parte de la industria del bpo, ofreciéndole a nuestros clientes la mejor seguridad de su información y a nuestros empleados oportunidades laborales atractivas, opciones de crecimiento y desarrollo profesional. ¡nos encontramos en busqueda de un quality assurance manager! ¿qué se requiere? - profesional universitario en administración de empresas o áreas afines. - 1 año mínimo de experiência en posiciones de liderazgo en áreas de calidad en bpo/ call center. - manejo de excel avanzado. - inglés b2+/ c1 ¿cuáles son las funciones? - ejecutar el plan de calidad para cada proyecto. - ser el primer punto de contacto en relación a procesos de calidad, herramientas y equipo a cargo. - monitorear las métricas de control de calidad para mejorar el desempeño. - verificar los requisitos del cliente tanto interna como externamente y asegurar su cumplimiento. ¿qué ofrecemos? - contrato a término indefinido - presencial bogotá | sede connecta...
**descripción del puesto**: en exl service, estamos en la búsqueda de un analista de soporte ti bilingüe / help desk analyst bilingüe. este rol desempeñará un papel fundamental orientando y resolviendo problemas técnicos tanto en el lugar (on site) como de forma remota. si eres apasionado por la tecnología y estás listo para enfrentar desafíos emocionantes, te invitamos a ser parte de nuestro equipo. **requisitos generales**: - experiência mínima de 1 año en soporte a personal operativo y administrativo, preferiblemente en la industria del bpo. - nível de inglés avanzado (mínimo b2). - técnico, tecnólogo o estudiante universitario en programas relacionados con informática. - habilidad para brindar atención al cliente y adaptarse a sus necesidades (personal operativo y administrativo). - conocimientos en administración de herramientas de software, herramientas de diagnóstico y solución de problemas. - excelentes habilidades de comunicación, tanto verbales como escritas. - residencia en bogotá. **requisitos técnicos**: - conocimientos sólidos en tcp/ip y direccionamiento ip (ipv4/ipv6). - experiência en resolución de problemas en desktop/laptop con sistemas windows 10 y 7, en internet, así como conocimientos de pac files/wpac y herramientas como websense o mcafee. - conocimientos en redes lan/wan. - conocimientos intermedios en ms office suite (o365). - capacidad para configurar y agregar hardware. - habilidades en split vpn o direct access. - experiência en encriptación y software antivirus como mcafee disk encryption y virusscan. - habilidad para gestion...
Exl (nasdaq:exls) is a leading operations management and analytics company that helps businesses enhance growth and profitability in the face of relentless competition and continuous disruption. using our proprietary, award-winning business exlerator framework, which integrates analytics, automation, benchmarking, bpo, consulting, industry best practices, and technology platforms, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. exl serves the insurance, healthcare, banking and financial services, utilities, travel, transportation, and logistics industries. headquartered in new york, new york, exl has more than 40,000 professionals in locations throughout the united states, europe, asia (primarily india and philippines), latin america (mexico city and bogota), australia, and south africa. exl analytics provides data-driven, action-oriented solutions to business problems through statistical data mining, cutting-edge analytics techniques, and a consultative approach. leveraging proprietary methodology and best-of-breed technology, exl analytics takes an industry-specific approach to transform our clients’ decision-making and embed analytics more deeply into their business processes. our global footprint of nearly 4,000 data scientists and analysts assists client organizations with complex risk minimization methods, advanced marketing, pricing, and crm strategies, internal cost analysis, and cost and resource optimization within the organization. exl analytics serves the i...
Exl bogota, d.c., capital district, colombiaquality excellence senior managerthe candidate will assume a leadership role within the quality excellence ebu vertical, responsible for driving quality initiatives and ensuring the highest standards of quality management across the organization. this role involves interfacing with colleagues at all levels, from junior staff to senior executives, to foster a culture of quality and continuous improvement.location: bogota, 100% on site (we won't accept candidates living out of bogota)schedule: 42.5h, 2 days off, business hours, availability to work on weekendssalary: open to negotiatework experienceminimum 7+ years of total work experiencemust have 3+ years of direct team management experience with demonstrated success and financial resultsmust have 5+ years business/operations experience with at least 2-3 years of relevant experience in bpomust have 3+ years quality experience - six sigma & lean tools and methodologies, process improvements and project executioneducation:bachelor's degree completed is a must (degree in a quantitative discipline is preferable)mba (preferred but not essential)bb trained / gb tested from recognized institutekey responsibilities:leadership and strategy:lead the quality excellence ebu vertical, setting strategic goals and objectives to enhance quality management practices.develop and implement a comprehensive quality management framework tailored to the specific needs of each client area.quality management framework:ensure the effective implementation of quality management systems and processes across a...
Exl bogota, d.c., capital district, colombia job summary: exl is on the lookout for a passionate jr hr engagement specialist to drive initiatives that boost employee engagement and strengthen our company culture. this role is crucial in organizing events and fostering a lively, inclusive environment. the perfect candidate will be a strategic thinker with an eye for detail, a love for community building, and a flair for creating engaging social media content. key responsibilities: event planning and logistics : collaborate with internal teams to create meaningful and cost-effective events, managing all logistical aspects. content creation and branding : work with marketing to craft engaging employer branding content for platforms like instagram, facebook, and the company website. employee engagement and development : develop programs that enhance employee engagement, support professional development, and reduce employee attrition. required skills and qualifications: excellent verbal and written communication skills, with the power to engage and inspire. experience or knowledge in employer branding and content creation. a proactive, inclusive approach to enhancing workplace culture. proven expertise in managing successful in-person and virtual events. tech-savvy, with familiarity in digital tools for events and communication. preferred qualifications: previous experience in a bpo company. familiarity with talent solutions. background in community building and employee relations. if you’re passionate about creating exceptional workplace experiences and driving employee engagem...
Exl bogota, d.c., capital district, colombia quality excellence senior manager the candidate will assume a leadership role within the quality excellence ebu vertical, responsible for driving quality initiatives and ensuring the highest standards of quality management across the organization. this role involves interfacing with colleagues at all levels, from junior staff to senior executives, to foster a culture of quality and continuous improvement. location: bogota, 100% on site (we won't accept candidates living out of bogota) schedule: 42.5h, 2 days off, business hours, availability to work on weekends salary: open to negotiate work experience minimum 7+ years of total work experience must have 3+ years of direct team management experience with demonstrated success and financial results must have 5+ years business/operations experience with at least 2-3 years of relevant experience in bpo must have 3+ years quality experience - six sigma & lean tools and methodologies, process improvements and project execution education: bachelor's degree completed is a must (degree in a quantitative discipline is preferable) mba (preferred but not essential) bb trained / gb tested from recognized institute key responsibilities: leadership and strategy: lead the quality excellence ebu vertical, setting strategic goals and objectives to enhance quality management practices. develop and implement a comprehensive quality management framework tailored to the specific needs of each client area. quality management framework: ensure the effective implementation of quality management systems an...
Call center quality analyst/premium auditor exl bogota, d.c., capital district, colombia schedule: m-f, 8am to 5:30pm, 42.5h per week modality: on site (connecta), candidates living out of bogota won’t be considered. role overview: financial external auditor who’s in charge of company auditing processes by reviewing financial documents to ensure compliance with insurance policies and procedures. to collect financial information: good understanding of b2b communication to organize: data management to report: build a report of our client’s financial status. to schedule: schedule meetings between clients and insurances to finalize properly auditing procedures. seniority level entry level employment type full-time industries business consulting and services #j-18808-ljbffr...
Exl bogota, d.c., capital district, colombia senior quality analyst/premium auditor 1 day ago be among the first 25 applicants schedule: m-f, 8am to 5:30pm, 42.5h per week modality: on site (connecta), candidates living out of bogota won’t be considered. role overview: financial external auditor who’s in charge of company auditing processes by reviewing financial documents to ensure compliance with insurance policies and procedures. to collect financial information: good understanding of b2b communication to organize: data management to report: build a report of our client’s financial status. to schedule: schedule meetings between clients and insurances to finalize properly auditing procedures. seniority level mid-senior level employment type full-time job function quality assurance industries business consulting and services #j-18808-ljbffr...
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