TECHNICAL SUPPORT ENGINEER

Faddom.com is hiring, and now is the perfect time to join our team! about us: faddom is experiencing rapid growth, having expanded 3x over the past 12 months—and this is just the beginning. operating in the it operations and cyber market, our cutting-edge technology and platform have already generated significant revenue and traction with customers worldwide. we are seeking a technical support engineer to join our customer success department. this role is ideal for someone passionate about helping customers, solving technical issues, and enabling successful evaluations of our product during the sales process. you'll be at the forefront of our customer interactions, ensuring every user gets the assistance and guidance they need—from initial contact to successful onboarding. key responsibilities: act as the one of the points of contact for all incoming technical support tickets—identify, troubleshoot, and resolve technical issues or escalate when needed. maintain our support ticketing system, ensuring timely responses and follow-ups that meet our service-level expectations. support the presales process by helping to manage poc's and technical deployment sessions with the sales team and answering technical questions from prospects during zoom calls. collaborate closely with the product, sales, and r&d teams. deliver a consistent and friendly customer experience through email and zoom calls. qualifications: 5+ years of experience in technical support, it helpdesk, or customer support role: preferably in a saas or b2b environment. 3+ years of hands-on experience with network inf...